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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: rnuis on May 07, 2010, 10:38:22 PM

Title: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: rnuis on May 07, 2010, 10:38:22 PM
I get a errorwith Firefox 3.6.3 when i'am running it in the sandbox and it won't start , when i run Firefox out of the Sandbox it does run. Can someone help me with this please????

Greats,

rnuis
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: Vlk on May 07, 2010, 10:45:00 PM
I'm running FF 3.6.3 inside the sandbox as I'm typing this.
What is the error message you're getting?

Thanks
Vlk
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: rnuis on May 07, 2010, 10:58:24 PM
(0xc000007b)  this is the message that i get when i'am running it in the sandbox . i'am running it now out off the sandbox.
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: Hermite15 on May 07, 2010, 10:59:12 PM
I got an issue, just found now, when running Firefox sandboxed >>> most of my plugins don't appear in the plugin list panel + flash doesn't work ;) ...meaning the plugins that don't appear are really not loaded.
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: Hermite15 on May 07, 2010, 11:02:18 PM
(0xc000007b)  this is the message that i get when i'am running it in the sandbox . i'am running it now out off the sandbox.

you mind translating from Dutch?  ;D (the error message)
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: Hermite15 on May 07, 2010, 11:07:39 PM
...following my last post about plugins behavior when FF is sandboxed >>> sandbox settings: when internet access is granted to all apps instead of just web browsers (default setting I think), all plugins miraculously appear again in sandboxed Firefox ;D
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: rnuis on May 07, 2010, 11:15:26 PM
...following my last post about plugins behavior when FF is sandboxed >>> sandbox settings: when internet access is granted to all apps instead of just web browsers (default setting I think), all plugins miraculously appear again in sandboxed Firefox ;D

Where are these settings then??
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: Rednose on May 07, 2010, 11:21:13 PM
...following my last post about plugins behavior when FF is sandboxed >>> sandbox settings: when internet access is granted to all apps instead of just web browsers (default setting I think), all plugins miraculously appear again in sandboxed Firefox ;D

Using virtualization, I also only allow web brouwers to access the internet ( 3rd option ) and everything is working fine here. I suggest you email Petr about it ;)

Greetz, Red.
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: Hermite15 on May 07, 2010, 11:23:13 PM
...following my last post about plugins behavior when FF is sandboxed >>> sandbox settings: when internet access is granted to all apps instead of just web browsers (default setting I think), all plugins miraculously appear again in sandboxed Firefox ;D

Using virtualization, I also only allow web brouwers to access the internet ( 3rd option ) and everything is working fine here. I suggest you email Petr about it ;)

Greetz, Red.

do you get all plugins loaded in Firefox  with your settings?
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: Rednose on May 07, 2010, 11:26:15 PM
Yes, that was, reading your issue, the first thing I checked. Extensions, themes and plug-ins are all there.

Greetz, Red.
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: rnuis on May 07, 2010, 11:28:46 PM
...following my last post about plugins behavior when FF is sandboxed >>> sandbox settings: when internet access is granted to all apps instead of just web browsers (default setting I think), all plugins miraculously appear again in sandboxed Firefox ;D

Using virtualization, I also only allow web brouwers to access the internet ( 3rd option ) and everything is working fine here. I suggest you email Petr about it ;)

Greetz, Red.

Red,

Waar vindt ik deze instellingen van da sandbox??

Where do i find these settings from the sandbox??
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: Hermite15 on May 07, 2010, 11:32:19 PM
Yes, that was, reading your issue, the first thing I checked. Extensions, themes and plug-ins are all there.

Greetz, Red.

I tried a second time without excluding safe locations this time and it still doesn't work, no plugins loaded...
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: Rednose on May 07, 2010, 11:36:17 PM
Where do i find these settings from the sandbox??

Process Virtualization - Expert Settings - Internet Access

Greetz, Red.
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: pk on May 07, 2010, 11:43:33 PM
rnuis, what's your OS + Service pack? (see "Control panel -> System"), do you use 32-bit or 64-bit OS? Thanks.
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: Gargamel360 on May 07, 2010, 11:45:48 PM
I just noticed this same thing; opened Ffox sandboxed, no flash or silverlight,(Adobe Acrbt/Java toolkit still there).......opened OUT of sandbox, they all appear........re-open IN sandbox, they all appear..........re-opened IN sandbox again(back 2 back) and they are gone once more ???
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: Hermite15 on May 07, 2010, 11:48:31 PM
I just noticed this same thing; opened Ffox sandboxed, no flash or silverlight,(Adobe Acrbt/Java toolkit still there).......opened OUT of sandbox, they all appear........re-open IN sandbox, they all appear..........re-opened IN sandbox again(back 2 back) and they are gone once more ???

good, so it's two of us now ;D >>> you can still temporarily fix that by granting internet access to all virtualized software.
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: Rednose on May 07, 2010, 11:56:52 PM
I just noticed this same thing; opened Ffox sandboxed, no flash or silverlight,(Adobe Acrbt/Java toolkit still there).......opened OUT of sandbox, they all appear........re-open IN sandbox, they all appear..........re-opened IN sandbox again(back 2 back) and they are gone once more ???

Tried to simulate that ( opening in, out, in etc. etc. ... the sandbox ) but everything stays fine here.

Greetz, Red.
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: pk on May 08, 2010, 12:00:08 AM
Tried to simulate that ( opening in, out, in etc. etc. ... the sandbox, but everything stays fine here.

same here  ::)

@Logos, are you using normal FF 3.6.3 edition, aren't you?
@Gargamel360, what's your OS and FF version? Thanks.
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: Hermite15 on May 08, 2010, 12:04:48 AM
Quote
@Logos, are you using normal FF 3.6.3 edition, aren't you?
yes
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: Gargamel360 on May 08, 2010, 12:08:09 AM
3.6.3 also
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: pk on May 08, 2010, 12:10:16 AM
sounds like it's an x64 issue...  ???
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: Hermite15 on May 08, 2010, 12:19:49 AM
sounds like it's an x64 issue...  ???

hmm...that's not good, not easy to solve I suppose, but again, allowing internet access to all sandboxed software is a temp fix...it will just work like it use to, before these settings existed. >>> may be the issue is just there, that allowing only "web browsers" to connect doesn't include subsequent processes connections, like plugins...but why just on 64 bit systems? and the thing is that they don't load, so I can't see the relation with connectivity.
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: Rednose on May 08, 2010, 12:25:50 AM
allowing internet access to all sandboxed software is a temp fix...it will just work like it use to, before these settings existed.

Gargamel360, can you confirm that ???

Greetz, Red.
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: Gargamel360 on May 08, 2010, 12:35:31 AM
Seems so, yeah. Loaded Firefox 3x with "allow all" checked, loaded flash every time :)
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: rnuis on May 08, 2010, 07:11:36 AM
rnuis, what's your OS + Service pack? (see "Control panel -> System"), do you use 32-bit or 64-bit OS? Thanks.

windows vista 32 bit service pack 2

greats

rnuis
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: Yanto.Chiang on May 08, 2010, 07:44:58 AM
Hi VLK,

Just wondering since first time avast release with sandbox, i already implemented to my IE but sometime if we ran under virtualization of avast my IE become very slow and sometime become hang and stuck.

And today i am tried it again to my Firefox 3.6.3, this happened too with my firefox.

I am using Lenovo 3000G230 with specifications :

Intel Core 2 Duo T5900 2.20Ghz
RAM 2 GB
OS Windows 7 Home Premium

But after i released my firefox from sandbox, then my firefox can ran normal again.

Why this could happened?

cheers,
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: rnuis on May 08, 2010, 07:47:28 AM
I get a errorwith Firefox 3.6.3 when i'am running it in the sandbox and it won't start , when i run Firefox out of the Sandbox it does run. Can someone help me with this please????

Greats,

rnuis

I just came too the conclusion that Internet Explorer 8 in the Sandbox also Doesn't work i get the same error as in Firefox  ??? :'(
Do i need too do a fresh install because i did now a version upgrade from 507 too 545?
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: rnuis on May 08, 2010, 07:06:38 PM
did a fresh install and this also doen't work too solve the problem very strange is this because with the 507 version i had no problem with this
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: pk on May 08, 2010, 07:17:01 PM
rnuis, what's your OS + ServicePack? Do you use 32-bit or 64-bit OS? Thanks.
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: rnuis on May 08, 2010, 07:33:22 PM
rnuis, what's your OS + ServicePack? Do you use 32-bit or 64-bit OS? Thanks.

Windows Vista 32 Bit Service Pack 2
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: rnuis on May 08, 2010, 07:36:02 PM
All the programms i run in the Sandbox don't work and when i run it ou off the Sandbox they work??? Is my computer save at this moment??
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: rnuis on May 09, 2010, 08:13:07 PM
All the programms i run in the Sandbox don't work and when i run it ou off the Sandbox they work??? Is my computer save at this moment??

can't anyone from Avast help me with this Sandbox problem?? Or do i need too go back too version 507??
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: pk on May 10, 2010, 11:57:52 AM
can't anyone from Avast help me with this Sandbox problem?? Or do i need too go back too version 507??

Can you please run a sandboxed app and when you'll receive the error message, just don't click OK, but run "Task Manager". Go to Processes tab, find that running process (e.g. firefox.exe), use right-click and choose "Create dump file". Please upload the file on our ftp: http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=18. I tested it under Vista SP2, but I haven't seen any problems. I'll look at dump, what's wrong in your system, thanks a lot!
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: rnuis on May 10, 2010, 02:10:05 PM
can't anyone from Avast help me with this Sandbox problem?? Or do i need too go back too version 507??

Can you please run a sandboxed app and when you'll receive the error message, just don't click OK, but run "Task Manager". Go to Processes tab, find that running process (e.g. firefox.exe), use right-click and choose "Create dump file". Please upload the file on our ftp: http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=18. I tested it under Vista SP2, but I haven't seen any problems. I'll look at dump, what's wrong in your system, thanks a lot!

I created a Dump file off Firefox and uploaded it too your server (I think that i have done it because i'am a beginner) can you please tell me i've you recieved it?

Greats
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: pk on May 10, 2010, 05:08:56 PM
I created a Dump file off Firefox and uploaded it too your server (I think that i have done it because i'am a beginner) can you please tell me i've you recieved it?

Got it, thanks.
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: rnuis on May 10, 2010, 05:14:25 PM
I created a Dump file off Firefox and uploaded it too your server (I think that i have done it because i'am a beginner) can you please tell me i've you recieved it?

Got it, thanks.

OK Great thanks for the reply i hope you got a solution for this and my Avast 5 Sandbox, i hope you wi'll reply soon.
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: rnuis on May 11, 2010, 09:03:30 PM
I created a Dump file off Firefox and uploaded it too your server (I think that i have done it because i'am a beginner) can you please tell me i've you recieved it?

Got it, thanks.

Hey PK,

Do you know anything more about the problem with my Sanbox of research my Dump File from firefox that i send you??

Greats,

rnuis
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: rnuis on May 13, 2010, 04:48:33 PM
I created a Dump file off Firefox and uploaded it too your server (I think that i have done it because i'am a beginner) can you please tell me i've you recieved it?

Got it, thanks.

Hey PK,

Do you know anything more about the problem with my Sanbox of research my Dump File from firefox that i send you??

Nothing at this moment? ???

Greats,

rnuis
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: pk on May 16, 2010, 09:30:47 AM
rnuis: The problem was caused by incompatibility issues between avast and c:\windows\system32\guard32.dll (this library modifies process image incorrectly and Vista loader is very strict in this case). I found out this file is part of Comodo Firewall and/or Comodo IS. I'll need to look more deeply.
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: rnuis on May 16, 2010, 03:22:10 PM
rnuis: The problem was caused by incompatibility issues between avast and c:\windows\system32\guard32.dll (this library modifies process image incorrectly and Vista loader is very strict in this case). I found out this file is part of Comodo Firewall and/or Comodo IS. I'll need to look more deeply.

Ok, i had Comodo firewall in the past so i hope you can solve this for me or know how too remove the old Comodo files.
Thanks.

Greats,

rnuis
Title: Re: Firefox doesn't start in sandbox with Avast 5.0.545
Post by: pk on May 16, 2010, 03:28:05 PM
Ok, i had Comodo firewall in the past so i hope you can solve this for me or know how too remove the old Comodo files.

Some comodo components must be still active in your system, please send me your "c:\windows\system32\guard32.dll" to kurtin@avast.com
Thanks.