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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Yanto.Chiang on May 10, 2010, 05:00:31 AM

Title: avast won't run with Win XP Pro SP3
Post by: Yanto.Chiang on May 10, 2010, 05:00:31 AM
Dear All,

Just curious to know what is causes of this matter at my machine?

I already re-install avast! many times either with AIS or Free ones, but still doesn't running properly.

And i tried to run through services.msc, and got notification :

"Could not start the avast! antivirus service on local computer. Error 1068: The dependency service or group failed to start"

I am using Win XP Pro SP3 (Release 2002), last time i still using SP2 but i tried to upgrade become SP3 but still didn't run properly.

Is there anyone in here, ever met the same issues like me?

cheers,
Title: Re: avast won't run with Win XP Pro SP3
Post by: Tarq57 on May 10, 2010, 05:23:15 AM
Hi Yanto, XP Home SP3 here, Avast 5.0.545 running perfectly, as did 5.0.507.
Have you disabled any of the services in XP?
Tried updating to SP3 (and all subsequent updates) and then installing Avast?
Title: Re: avast won't run with Win XP Pro SP3
Post by: Yanto.Chiang on May 10, 2010, 07:10:49 AM
Hi Yanto, XP Home SP3 here, Avast 5.0.545 running perfectly, as did 5.0.507.
Have you disabled any of the services in XP?
Tried updating to SP3 (and all subsequent updates) and then installing Avast?

Hi Tar,

thanks for your advice,

Anyway, since my Win XP SP2 didn't run properly then i upgrade to SP3, but still facing the same issue till last evening.
I didn't disable any services of my win xp, and i need to make sure what is the causing of this problem?

Whether avast! need some services should be running on the machine to support avast engine?
I tried with manual update already, but still the same. And the weird things, i also tried at my friend's machine which is already infected with some malware but avast! can run properly. My friend OS is XP Pro with SP2 and his avast can running properly.

Do you know what is dependency service of Win XP Pro needed to support avast engine?

cheers,
Title: Re: avast won't run with Win XP Pro SP3
Post by: Yanto.Chiang on May 11, 2010, 06:29:54 AM
Hi All,

I am still not found what is the causing of this matter, avast 5.0 still won't run on my machine.

Last evening i tried to checked for the dependency and i found that on my machine doesn't have FltMgr at ASWMonFlt and DCOM Server Process Launcher and RPC Endpoint Mapper at RPC.

Is there any alternative way to fixed this issues?

cheers,
Title: Re: avast won't run with Win XP Pro SP3
Post by: nmb on May 11, 2010, 01:12:54 PM
Yanto,

Hi  :)

Just do this and see if it works:

1. Download full setup files of version 4 & 5.
2. Remove avast 5 and clean up using the aswclear.
3. Install version 4, restart.
4. Over 4, install v5 and see.

This has worked on many systems I have tried.

Thx
nmb
Title: Re: avast won't run with Win XP Pro SP3
Post by: Yanto.Chiang on May 11, 2010, 02:43:15 PM
Hi NMB,

Let me try first, thanks anyway.

I hope with your advice, can solved this problem.

cheers,
Title: Re: avast won't run with Win XP Pro SP3
Post by: Hermite15 on May 11, 2010, 02:55:04 PM
wondering how long it's gonna take until Avast acknowledges that V5 isn't fully compatible with Windows XP (SP2/3). Another example here: http://forum.avast.com/index.php?topic=59602.msg502302#msg502302 and there are tens of other posts about avast services not starting, or web shield blocking web access etc... on XP/sp3. I know it works fine for some on XP, but wouldn't it be about time to end the compatibility joke, or call it the compatibility fairy tale if you prefer >>> Avast 5 runs like s**t on many (I didn't say most, because I have no idea) XP systems, period.
Title: Re: avast won't run with Win XP Pro SP3
Post by: igor on May 11, 2010, 02:59:37 PM
Well... you're just wrong, period.
Title: Re: avast won't run with Win XP Pro SP3
Post by: Hermite15 on May 11, 2010, 03:02:49 PM
Well... you're just wrong, period.


NO, period ::) there has been too many posts confirming indefinitely what I said, from the beta testing period up to now.
Title: Re: avast won't run with Win XP Pro SP3
Post by: igor on May 11, 2010, 03:05:06 PM
OK then  :-*
Title: Re: avast won't run with Win XP Pro SP3
Post by: YoKenny on May 11, 2010, 03:55:29 PM
My XP Pro system works with avast! Pro just fine.  :)

I do delay avast! from starting in the Settings Load avast! services only after loading other system services and Use special graphics effects.
 
Title: Re: avast won't run with Win XP Pro SP3
Post by: DavidR on May 11, 2010, 03:58:52 PM
Nothing wrong with my XP Pro SP3 system and avast5 either.

Lets not loose sight of the fact that this is a support forum and the greatest majority of XP users that don't have a problem don't come here to say so.

I have no idea of the number of avast5 users that are using XP but it must be quite a sizeable chunk as XP still has over 50% OS market share. http://en.wikipedia.org/wiki/Usage_share_of_operating_systems (http://en.wikipedia.org/wiki/Usage_share_of_operating_systems) and some reporting over 60% http://en.wikipedia.org/wiki/Microsoft_Windows (http://en.wikipedia.org/wiki/Microsoft_Windows).
Title: Re: avast won't run with Win XP Pro SP3
Post by: Hermite15 on May 11, 2010, 04:08:19 PM
1 the fact that a majority of "free version" user don't post doesn't mean they don't have problems, they'll just switch silently to another AV and won't bother to come here to report.

2 even if XP has that market share still, the Vista/Seven user base is large enough and more of them would come here to report if there were similar issues as what's experienced on XP. Again, the forum wouldn't be invaded by masses of Seven/Vista posters, but the amount of Vista/Seven complainers is just really small, very small, too small indeed on the forums, and this can be interpreted too ::)
Title: Re: avast won't run with Win XP Pro SP3
Post by: nmb on May 11, 2010, 04:12:39 PM
Hello,

I too had the same "avast service not starting" problem. But just installed(then) v5 over v4 and it worked flawlessly and is still working...

So let us know Yanto.

nmb
Title: Re: avast won't run with Win XP Pro SP3
Post by: Gopher John on May 11, 2010, 05:32:32 PM
Nothing wrong with my XP Pro SP3 system and avast5 either.

+1
Title: Re: avast won't run with Win XP Pro SP3
Post by: Yanto.Chiang on May 12, 2010, 04:26:41 AM
Hello,

I too had the same "avast service not starting" problem. But just installed(then) v5 over v4 and it worked flawlessly and is still working...

So let us know Yanto.

nmb

Hi Nmb,

Your advice has been working in my machine, i just wondering why this could happened with OS WIN XP PRO 2002 SP3?
Because i also being testing with my cousins notebook which is he also using WIN XP PRO SP2, and avast can run smoothly without any issues in there.

Hi guys,

I am so suprise that everyone give respon in this thread, well this should be consider by ALWIL team for OS with WIN XP since most company in Indonesia still using WIN XP because they have some agreement with Microsoft Indonesia or they are more familiar with WIN XP than WIN 7.

I am just affraid if this happened with user who want to use AIS, how to solved it?
Whether user need to install avast Professional edition 4.8 first, and then we replace directly with avast 5.0?
It won't be a good solution for user.

cheers,
Title: Re: avast won't run with Win XP Pro SP3
Post by: Dch48 on May 12, 2010, 06:10:21 AM
I've never had a serious problem with any version of Avast! I have ever tried. They have all run flawlessly on XP SP3. The only "problem" I had was having to select the option to delay the loading of Avast! services in order to get the tray icon to appear. I don't have that option selected now with the latest version and everything is fine.
Title: Re: avast won't run with Win XP Pro SP3
Post by: Vladimyr on May 12, 2010, 07:12:19 AM
Hi Yanto

I don't think Indonesia is a special case in regard to XP being much more widely used than 7 (or Vista). I've dealt with a few glitches (mainly slow loading of tray icons and sandbox instability) since I started installing AIS 5 on XP SP3 machines in our office in January so I too was reluctant until version 5.0.507, to upgrade "everyone" from 4.8 just for the sake of it and thankfully, since then I have not had any problems with other people's PCs, and not seen a problem with the free version. I've now changed all XP and Vista machines I know of from 4.8 to 5.0 and everyone is happy.
Having said that, my own main home-use XP SP3 PC is still occasionally slow to start but I put that down to negative interaction between avast! service the large number of TSR/tray icons "required" by other family members, e.g. I think the ITunes sych manager is looking for an 'iwhatever' for some time.
Hope this helps you decide the best option for your users.
Title: Re: avast won't run with Win XP Pro SP3
Post by: neutronix on May 12, 2010, 06:46:10 PM
Avast 5.0 Free edition can't be installed on my Windows XP SP3 PC.

I had no installation problem before (with avast 4.8).

To install v. 5.0,I first uninstalled v. 4.8 then run Avast Cleaner and after restarting to complete uninstallation process;    I executed Avast 5.0 Setup but no GUI window for Installer appears though i can see "avast.setup" process in Task Manager.

i tried running the installer again, but the only thing occurs is duplicated "avast.setup" processes.

and so i can't even see Avast Installer window to proceed in installation process.

(the same problem occurred once when installing Avast 4.8,but at Second execution of Avast Installer, the GUI window appeared and i was able to Install it)





Title: Re: avast won't run with Win XP Pro SP3
Post by: nmb on May 12, 2010, 09:40:00 PM
Hello Yanto,

Good that its working fine. Just check with eicar whether avast is working fine.

hello neutronix,

Quote
Just do this and see if it works:

1. Download full setup files of version 4 & 5.
2. Remove avast 5 and clean up using the aswclear.
3. Install version 4, restart.
4. Over v4, install v5 and see.

This has worked on many systems I have tried.

nmb
Title: Re: avast won't run with Win XP Pro SP3
Post by: neutronix on May 12, 2010, 11:45:13 PM
Hi nmb,

thanx for your reply;

I have currently installed Avast v. 4.8 on my PC & the main cause making me upgrade to v. 5.0 is frequent Avast Web Shield errors when connected to internet, and browser "Connection Reset" problems while browsing ; and the only solution was to completely Stop On-Access Protection (not only web shield).

I'm not sure but i suppose that i tried installing v. 5.0 on currently installed v. 4.8 before.

anyway,I'll try it again & i hope it solves the problem.


Title: Re: avast won't run with Win XP Pro SP3
Post by: Tarq57 on May 13, 2010, 12:03:23 AM
neutronix,
Do you use a third party firewall?
Title: Re: avast won't run with Win XP Pro SP3
Post by: neutronix on May 14, 2010, 12:43:34 AM
no I the only firewall is Windows XP Firewall.

I also should mention that I just tried to install v. 5.0 over v. 4.8 using Avast's Add/Remove programs entry, but in "avast! Antivirus Setup" dialog box (containing Change ,Uninstall ,Update ,Repair options) when i select Update ,by clicking "Check for updates" i can only see 4.8.1398 under "Latest version available" and when clicking Next,nothing occurs(v. 5.0 isn't installed)

I did used the same action by right-clicking avast tray icon and selecting "Updating->Program Update" but it's the same as before.

That is, avast 5.0 can't be installed in both cases when trying to execute a fresh Installation or trying to install over v. 4.8.
Title: Re: avast won't run with Win XP Pro SP3
Post by: Lisandro on May 14, 2010, 03:13:13 AM
neutronix, I suggest an installation from the scratch:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
Title: Re: avast won't run with Win XP Pro SP3
Post by: Jon_T on May 14, 2010, 11:43:04 PM
wondering how long it's gonna take until Avast acknowledges that V5 isn't fully compatible with Windows XP (SP2/3). ....
Wonder if not due to certain system configurations and/or XP OEM versions shipped with some PCs.

Have two Dell desktop systems and Toshiba laptop all with Win XP SP3 and avast 5 (per sig) and have not had any issues/problems.  :)

Quite a few businesses still using XP due to various company/corporate software compatibility problems/issues Vista, and some still with Windows 7.  That's in addition to costs to upgrade multiple systems for employees.
Title: Re: avast won't run with Win XP Pro SP3
Post by: Yanto.Chiang on May 15, 2010, 05:57:13 AM
Hi Yanto

I don't think Indonesia is a special case in regard to XP being much more widely used than 7 (or Vista). I've dealt with a few glitches (mainly slow loading of tray icons and sandbox instability) since I started installing AIS 5 on XP SP3 machines in our office in January so I too was reluctant until version 5.0.507, to upgrade "everyone" from 4.8 just for the sake of it and thankfully, since then I have not had any problems with other people's PCs, and not seen a problem with the free version. I've now changed all XP and Vista machines I know of from 4.8 to 5.0 and everyone is happy.
Having said that, my own main home-use XP SP3 PC is still occasionally slow to start but I put that down to negative interaction between avast! service the large number of TSR/tray icons "required" by other family members, e.g. I think the ITunes sych manager is looking for an 'iwhatever' for some time.
Hope this helps you decide the best option for your users.


Hi Vladimyr,

Thanks for your sharing and advice,

Anyway, i didn't blame avast or anybody to caused this issues but i just wondering how if our corporate customer if let e.g they purchase for AIS then facing with the same issues like me.
And i would like to know what is the main problem of this issues, since sometime we should professionally to explain the main causes of this issue.
I believe this won't be happened with the good machine as well, which always take of care by customer administrator. We don't have any issue regarding to avast! with XP SP2/3 like me.

cheers,
Title: Re: avast won't run with Win XP Pro SP3
Post by: Yanto.Chiang on May 15, 2010, 06:01:40 AM
Hello Yanto,

Good that its working fine. Just check with eicar whether avast is working fine.

hello neutronix,

Quote
Just do this and see if it works:

1. Download full setup files of version 4 & 5.
2. Remove avast 5 and clean up using the aswclear.
3. Install version 4, restart.
4. Over v4, install v5 and see.

This has worked on many systems I have tried.

nmb


Hi NMB,

Thanks again for your kindly advice, do you know what is the caused of this problem?

cheers,
Title: Re: avast won't run with Win XP Pro SP3
Post by: nmb on May 15, 2010, 01:42:38 PM
Hi yanto,

I dont know what is the real problem with the installer or the service. It works fine when installed over v4 but will not work properly win installed from scratch.

Thx
nmb
Title: Re: avast won't run with Win XP Pro SP3
Post by: schmidthouse on May 15, 2010, 05:36:24 PM
Nothing wrong with my XP Pro SP3 system and avast5 either.

Lets not loose sight of the fact that this is a support forum and the greatest majority of XP users that don't have a problem don't come here to say so.

I've run avast since initial install over a year ago on 2 computers>>> WindowsXP Home Edition SP3 and WindowsXP Professional 2004 SP3....applied all following updates...Never have had one issue  ;D...now running v 5.545!!
Maybe a Poll is needed ???
I'm just saying 8)
Title: Re: avast won't run with Win XP Pro SP3
Post by: DavidR on May 15, 2010, 07:05:10 PM
Not another poll, which will achieve very little as this is a support forum. Who is even going to see it, those on the forums (who may be here because they do have a problem) not those who don't have a problem and as such haven't visited the forum.
Title: Re: avast won't run with Win XP Pro SP3
Post by: schmidthouse on May 15, 2010, 07:21:09 PM
Not another poll, which will achieve very little as this is a support forum

Exactly...sorry, my bent sense of humour :-\
I will say however, I have seen in other forums...a solicited input requested via email...on more seriuos issues I admit 8)
Title: Re: avast won't run with Win XP Pro SP3
Post by: YoKenny on May 15, 2010, 07:37:31 PM
@ schmidthouse

Your signature Think like you care....Live like you mean it! does not provide any system information like DavidR avast! Überevangelist's signature.

Go to PROFILE then Modify Profile then Forum Profile Information then Signature: and put information about your system just like my signature about your system just like my signature so that the helpers can offer pertinent advice.



Title: Re: avast won't run with Win XP Pro SP3
Post by: Cyberlightning on May 16, 2010, 05:02:10 AM
Okay here is some info. Avast is no longer compatible with Windows XP. I will confirm this with years of tech experience behind me. I have the same complaints from many of my customers and associates who switched to Avast under my advice. I am now having to give them other security suites, depending on contracts. What's worse is since the program upgrade to 5.0.545, my Win 7 and Vista customers have started calling me to. So far, 127 failed systems, including 2 of my own systems that were running Avast (One free and one suite). It's true many free users will quietly switch AV without posting in the forums. Can you blame them? They have a need for a reliable antivirus program to keep their system secure during work, entertainment, or whatever reason they wish. If Avast can no longer deliver, then why shouldn't they switch? I realize this is a very serious bug but even I am switching to a different AV since Avast cannot deliver. If they value their customers, Avast will fix this problem ASAP! Look what happened with McAfee! Recent updates rendered thousands and thousands of systems useless due to operating system failures. Of course we know McAfee is one of the very few companies that actually has parts of the super-secret Microsoft code with direct write access to the kernel, which is the whole problem with McAfee. The same problem with 5.0.545 is posted all over this forum and it's a very big, very serious issue. For those of you who suffered no failures, I say "Good for you!" Because I have first hand working knowledge of this problem, I will advise when I have more information available. I will devote on of my systems as an "Avast post-mortem test system to try to assist in finding a solution.
Title: Re: avast won't run with Win XP Pro SP3
Post by: DavidR on May 16, 2010, 03:07:48 PM
OK, here is some more info: with years of anecdotal experience behind me and lots of time spent on these forums, if avast is no longer compatible with XP, which still has between 50-60% market share (depending on what stats you look at). Then these forums would be lit up like a Christmas tree.

Yes there are some posts on these support forums (and those you speak of) of people with XP (and I'm one of them, but without a problem) and avast 5 experiencing problems, this is far from every XP and avast user as many other posts in these forums attest. However, those with a problem are likely to be more than those reporting no problems as this is a support forum and those not having a problem aren't so motivated to register and say so.
Title: Re: avast won't run with Win XP Pro SP3
Post by: doktornotor on May 16, 2010, 04:00:44 PM
Really, folks... let's employ a little bit of logic here? What's gonna have longer average time passed since last install - XP, Vista or W7?

There are tons of users with years-old XP installs pretty much messed up beyond repair. During those years w/ the XP install, they've installed 3 SPs, tons of hotfixes, changed/upgraded/uninstalled AVs/firewalls many and many times, tested tons of mostly junky software, have had infections that still have leftovers there. OTOH, those W7 installs out there are just a couple of months old.

Title: Re: avast won't run with Win XP Pro SP3
Post by: schmidthouse on May 16, 2010, 05:43:47 PM
@ schmidthouse

Your signature Think like you care....Live like you mean it! does not provide any system information like DavidR avast! Überevangelist's signature.

No Problem with my XP'S as mentioned ...here is my OS Profile...for what it's worth.....Both always fully updated

Home Office PC
Windows XP Home 2002 SP3
996MHz, 512mg Ram, 38GB HD
Comodo FW v2.4.19.185 /  Avast AV v5.0.545 / Ghost Security(Reg Def) v1.010 / DCS Process Guard v3
Comodo VE v2.7.0.37
No successful hacker, trojan or virus in over 5yrs!! ;D

Buisness Lap Top
Windows XP Professional 2002 SP3
Intel Pentium 4, 2.80GHz, 1GB Ram, 60GB HD
Comodo FW v2.4.19.185 / Avast AV v5.0.545 / Ghost Security(Reg Def) v1.010 / DCS Process Guard v3
Comodo VE v2.7.0.37
No successful hacker, trojan or virus in over 5yrs!!  ;D

As can be seen, these are not new sytems!!!  Continually Updated, Patched, Installed, Reinstalled. New software tried, Uninstalled, cleaned up; YET no problem with Avast here. :-\

Lucky...maybe ???  Compatible AV software....more then likely 8)
Title: Re: avast won't run with Win XP Pro SP3
Post by: Shiw Liang on May 16, 2010, 05:47:45 PM
@ schmidthouse

Your signature Think like you care....Live like you mean it! does not provide any system information like DavidR avast! Überevangelist's signature.

No Problem with my XP'S as mentioned ...here is my OS Profile...for what it's worth.....Both always fully updated

Home Office PC
Windows XP Home 2002 SP3
996MHz, 512mg Ram, 38GB HD
Comodo FW v2.4.19.185 /  Avast AV v5.0.545 / Ghost Security(Reg Def) v1.010 / DCS Process Guard v3
Comodo VE v2.7.0.37
No successful hacker, trojan or virus in over 5yrs!! ;D

Buisness Lap Top
Windows XP Professional 2002 SP3
Intel Pentium 4, 2.80GHz, 1GB Ram, 60GB HD
Comodo FW v2.4.19.185 / Avast AV v5.0.545 / Ghost Security(Reg Def) v1.010 / DCS Process Guard v3
Comodo VE v2.7.0.37
No successful hacker, trojan or virus in over 5yrs!!  ;D

As can be seen, these are not new sytems!!!  Continually Updated, Patched, Installed, Reinstalled. New software tried, Uninstalled, cleaned up; YET no problem with Avast here. :-\

Lucky...maybe ???  Compatible AV software....more then likely 8)
Hm..here also with Samsung laptop
2.20 GHz Pentium 4 Processor M
Ram only 512 mb can't stand it anymore...

Using avast free edition
Private Firewall
40GB HD as hard disk forget about that using hard disk portable =_="
Title: Re: avast won't run with Win XP Pro SP3
Post by: PapaSmurf on May 16, 2010, 06:56:16 PM
OS: WinXP Pro SP3
Antivirus: !avast Free Home Edition 5.0545
Firewall: Outpost Firewall 2009 ver. 6.5.1

Well, there are the basics...
Yes, my machine runs just fine.
However, I am NOT running all of the shields in !avast.
What I am NOT running:
Mail Shield I do not download ANY mail to my machine. I do not use outlook or any other.
P2P Shield Again, I do not participate in this kind of activity. Even Win messenger service is off on my machine.
IM Shield Same as above. I do not peer to peer, nor do I instant message anything.

Now I realize that others are rolling their eyes with questions like, "You do not use outlook? But I use outlook for business...". Google mail can do the same thing..including schedule events. Why use your machine when you can use someone elses server for free?
"You do not connect P2P? But I need to do that to transfere files, play games, ect. I need that service to protect me..." Bull....If you are connecting that way, you have already opened up a BIG freakin door into your system. If you do that, really, how worried ARE you about intrusions?
"I need my IM client. I need to be able to send instant 'grams to people I know, work with, ect."
Really? Here is a little info for you...there are things called CELL PHONES. Try one. You will get the same instant gratification and you can carry the little bugger in your pocket.

In closing, the only thing I have in the way of concern for !avast is that it NOT become a bloated cow.
I caution the devs' to be careful. Do not destroy what is a great antivirus program by trying to turn it into an all in one kitchen sink special.
Just my 2 cents, and I stand by it.
Title: Re: avast won't run with Win XP Pro SP3
Post by: Dch48 on May 16, 2010, 07:26:39 PM

"You do not connect P2P? But I need to do that to transfer files, play games, etc. I need that service to protect me..." Bull....If you are connecting that way, you have already opened up a BIG freakin door into your system. If you do that, really, how worried ARE you about intrusions?
"I need my IM client. I need to be able to send instant 'grams to people I know, work with, etc."
Really? Here is a little info for you...there are things called CELL PHONES. Try one. You will get the same instant gratification and you can carry the little bugger in your pocket.

These are totally wrong. The most popular game on the planet, World of Warcraft, uses the bittorrent P2P technology through a built in client to deliver it's updates and patches. Other things employ the same technology for downloads of their programs so a bittorrent client is needed sometimes and does not automatically pose a security risk. The programs themselves are perfectly safe, you just have to check some of the things that you can download through them.  Also, there is a big difference between IM programs and a cell phone. The biggest difference is the cost. IM's are free, cell phones are expensive. I am actually one of the few remaining people who have never even used a cell phone let alone own one. So, since I have made the decision to no longer employ any kind of HIPS protection, I like having an AV that specifically can check these kinds of applications.
Title: Re: avast won't run with Win XP Pro SP3
Post by: Dch48 on May 16, 2010, 07:29:23 PM
OK, here is some more info: with years of anecdotal experience behind me and lots of time spent on these forums, if avast is no longer compatible with XP, which still has between 50-60% market share (depending on what stats you look at). Then these forums would be lit up like a Christmas tree.

Yes there are some posts on these support forums (and those you speak of) of people with XP (and I'm one of them, but without a problem) and avast 5 experiencing problems, this is far from every XP and avast user as many other posts in these forums attest. However, those with a problem are likely to be more than those reporting no problems as this is a support forum and those not having a problem aren't so motivated to register and say so.
I absolutely agree, I have no problems with Avast! free on XP. There is absolutely no evidence to support a blanket statement like "Avast! is no longer compatible with XP".
Title: Re: avast won't run with Win XP Pro SP3
Post by: PapaSmurf on May 16, 2010, 07:35:54 PM

"You do not connect P2P? But I need to do that to transfer files, play games, etc. I need that service to protect me..." Bull....If you are connecting that way, you have already opened up a BIG freakin door into your system. If you do that, really, how worried ARE you about intrusions?
"I need my IM client. I need to be able to send instant 'grams to people I know, work with, etc."
Really? Here is a little info for you...there are things called CELL PHONES. Try one. You will get the same instant gratification and you can carry the little bugger in your pocket.

These are totally wrong. The most popular game on the planet, World of Warcraft, uses the bittorrent P2P technology through a built in client to deliver it's updates and patches. Other things employ the same technology for downloads of their programs so a bittorrent client is needed sometimes and does not automatically pose a security risk. The programs themselves are perfectly safe, you just have to check some of the things that you can download through them.  Also, there is a big difference between IM programs and a cell phone. The biggest difference is the cost. IM's are free, cell phones are expensive. I am actually one of the few remaining people who have never even used a cell phone let alone own one. So, since I have made the decision to no longer employ any kind of HIPS protection, I like having an AV that specifically can check these kinds of applications.

Well, here we are then. The more plumbing you stick under the sink, the easier it is to clog it.
Cell phones are cheap. Computer equipment and repair is not. Your response is not based on logic, but based more on your wish to use the system in such a way as to open it up to intrusion. I do not care how "secure" wwc is, I do not play it. Nor do I connect to any other game that way. I prefer a game I can play myself. No intrusions. But that is just me.
The trouble I have is, users like yourself drive software companies to go bigger and more when the software they had worked just fine.
All I need is an antivirus program. Not an all in one sinkfull of disaster waiting to happen.
Why is it that as a user, I am forced to deal with all the garbage that other users who chose risky behavior create?
Again to the !avast devs: Please do not become a bloated cow.
Title: Re: avast won't run with Win XP Pro SP3
Post by: Dch48 on May 16, 2010, 07:41:36 PM

"You do not connect P2P? But I need to do that to transfer files, play games, etc. I need that service to protect me..." Bull....If you are connecting that way, you have already opened up a BIG freakin door into your system. If you do that, really, how worried ARE you about intrusions?
"I need my IM client. I need to be able to send instant 'grams to people I know, work with, etc."
Really? Here is a little info for you...there are things called CELL PHONES. Try one. You will get the same instant gratification and you can carry the little bugger in your pocket.

These are totally wrong. The most popular game on the planet, World of Warcraft, uses the bittorrent P2P technology through a built in client to deliver it's updates and patches. Other things employ the same technology for downloads of their programs so a bittorrent client is needed sometimes and does not automatically pose a security risk. The programs themselves are perfectly safe, you just have to check some of the things that you can download through them.  Also, there is a big difference between IM programs and a cell phone. The biggest difference is the cost. IM's are free, cell phones are expensive. I am actually one of the few remaining people who have never even used a cell phone let alone own one. So, since I have made the decision to no longer employ any kind of HIPS protection, I like having an AV that specifically can check these kinds of applications.

Well, here we are then. The more plumbing you stick under the sink, the easier it is to clog it.
Cell phones are cheap. Computer equipment and repair is not. Your response is not based on logic, but based more on your wish to use the system in such a way as to open it up to intrusion. I do not care how "secure" wwc is, I do not play it. Nor do I connect to any other game that way. I prefer a game I can play myself. No intrusions. But that is just me.
The trouble I have is, users like yourself drive software companies to go bigger and more when the software they had worked just fine.
All I need is an antivirus program. Not an all in one sinkfull of disaster waiting to happen.
Why is it that as a user, I am forced to deal with all the garbage that other users who chose risky behavior create?
Again to the !avast devs: Please do not become a bloated cow.
Life is full of risks, that's why there are such things as car insurance. Also, there is nothing wrong with Norton, it has no more impact on the system than Avast! does. I would still be using NIS if I was willing to pay the $50 a year. Users like me encourage the expansion of the internet and accessability of knowledge and entertainment. We don't sit cowering behind doors afraid to open them.

The Internet is still developing and new methods of using it are still evolving. It is the responsibility of security vendors to keep up with this and provide protection for all possible avenues of attack.
Title: Re: avast won't run with Win XP Pro SP3
Post by: schmidthouse on May 16, 2010, 07:55:01 PM

Why is it that as a user, I am forced to deal with all the garbage that other users who chose risky behavior create?
Again to the !avast devs: Please do not become a bloated cow.
[/quote] from Dch48
Users like me encourage the expansion of the internet and accessability of knowledge and entertainment. We don't sit cowering behind doors afraid to open them.[quote/]

Well there you have it. Up-down, Right-wrong, Black-White, Left-Right, and everything in between!
Mmm. 8)
Title: Re: avast won't run with Win XP Pro SP3
Post by: YoKenny on May 16, 2010, 08:43:44 PM
@ schmidthouse

As a user of Comodo FW and Windows XP Home 2002 SP3 you are about as advanced as the Ford Model-T was when it came out.

Your signature proves it.

Title: Re: avast won't run with Win XP Pro SP3
Post by: schmidthouse on May 16, 2010, 08:56:00 PM
@ schmidthouse

As a user of Comodo FW and Windows XP Home 2002 SP3 you are about as advanced as the Ford Model-T was when it came out.

Your signature proves it.

whatever
Title: Re: avast won't run with Win XP Pro SP3
Post by: PapaSmurf on May 17, 2010, 05:37:03 AM

 Life is full of risks, that's why there are such things as car insurance. Also, there is nothing wrong with Norton, it has no more impact on the system than Avast! does. I would still be using NIS if I was willing to pay the $50 a year. Users like me encourage the expansion of the internet and accessability of knowledge and entertainment. We don't sit cowering behind doors afraid to open them.

The Internet is still developing and new methods of using it are still evolving. It is the responsibility of security vendors to keep up with this and provide protection for all possible avenues of attack.
Well, you call it progress. The only progress I have seen lately is a steady progression to bloated cow syndrome fueled by a general population driven by the latest "fad" rather than fact. The internet IS developed. Has been for awhile now. New methods for using it or abusing it? Cowering behind doors?
HOW DARE YOU. If it were not for people like me who DROVE the new thing called computing, you would just now be discovering atari.
It is the responsibility of ANY vendor to satisfy their customers. Happy customers create MORE customers.
As far as responsibility is concerned, the FIRST line of responsibility sits squarely on the shoulders of the USER. An ill-informed user is just as dangerous as the script kiddies creating new ways to shut you down.
In other words, if you would not persist in dangerous behavior, the general level of danger would decrease
substantially from what it is now.
This is of course just my opinion, seems the rest of the world just likes jumping off that cliff.  ::) ::) ::)

P.S. My original post was meant to add info to the problem at hand. As I am not experiencing any trouble, perhaps something in one of the modules that I do not use may be the culprit.
Geesh, I need a drink now.  ::) ::) ::) ::)
Title: Re: avast won't run with Win XP Pro SP3
Post by: Dch48 on May 17, 2010, 06:58:28 PM
Quote
This is of course just my opinion, seems the rest of the world just likes jumping off that cliff.  ::) ::) ::)

No. it's more that many people enjoy the full internet experience. They want to see everything it has to offer. It's like getting cable TV and not relying on an antenna any more. If you don't want to use any of those things fine, but belittling people who do and saying that they are the cause of all the problems with Internet security is just arrogant and wrong. The lowlifes who produce the malware are the problem, not innocent users trying to download things, play games for entertainment, and communicate with family and friends. The chances of getting infected are actually very small anyway. Most people only encounter an attempt and get an alert from their security apps of choice a handful of times in a decade (and actually get infected far less than that). Most of what I read in security forums and the things they say you "have" to do are paranoid propaganda. Even these days, a firewall that monitors all connection attempts coupled with a good AV program like Avast! will protect the home user 99.95% of the time and that's all you need. If you don't employ a HIPS based security (and most people can't take the hassles that produces), your AV has to be able to protect against all known attack vectors and that's why Avast! has all the different modules.
Title: Re: avast won't run with Win XP Pro SP3
Post by: PapaSmurf on May 17, 2010, 08:46:10 PM
Quote
This is of course just my opinion, seems the rest of the world just likes jumping off that cliff.  ::) ::) ::)

but belittling people who do and saying that they are the cause of all the problems with Internet security is just arrogant and wrong. The lowlifes who produce the malware are the problem, not innocent users trying to download things, play games for entertainment, and communicate with family and friends.
No, not arrogant, fact. The net was suppose to turn into a tool of education, development. Sort of an instant access to knowledge and current events. And yes, entertainment too. Notice how entertainment was LAST on that list? I am not trying to belittle anyone. I am suggesting that people start relying on common sense. How many people have a back up image of their system as it is now? How many users even know how to recover their image? How many users actually admit that it was their surfing preferences that got them into trouble? This has nothing to do with arrogance, it is simple truth we are dealing with.

  Even these days, a firewall that monitors all connection attempts coupled with a good AV program like Avast! will protect the home user 99.95% of the time and that's all you need. If you don't employ a HIPS based security (and most people can't take the hassles that produces), your AV has to be able to protect against all known attack vectors and that's why Avast! has all the different modules.

I agree. That is why I prefer a good av program, and a good firewall. I think the two should be separate, not together.
Title: Re: avast won't run with Win XP Pro SP3
Post by: YoKenny on May 17, 2010, 09:01:13 PM
@ PapaSmurf

Anyone running:
HP 5215 Laptop, 2GB RAM, AMD Turion ML-34 1.8 ghz single core processor
XP Pro SP3, IE8 & Outlook Express, Avast! 5 Free, Comodo 3.14 Firewall with D+ disabled

Emachines desktop, 2GB RAM, Intel Celeron 420 1.6 ghz single core processor
Vista Home Basic SP2, IE8, MSE and Vista Firewall


Is already behind the 8 ball. ;)
Title: Re: avast won't run with Win XP Pro SP3
Post by: Gopher John on May 17, 2010, 09:49:54 PM
Quote
This is of course just my opinion, seems the rest of the world just likes jumping off that cliff.  ::) ::) ::)

No. it's more that many people enjoy the full internet experience. They want to see everything it has to offer.

Sounds like my neighbor.  He constantly ignores the warnings of his security programs so he can 'see eveything'.  I've disinfected his machine numerous times.  The last time I didn't bother.  He bought a new machine with Vista 64 bit with a free upgrade to Windows 7.  When it was available, I upgraded it for him and set up user accounts.  I'm keeping my fingers crossed, and hoping that he's surfing with a limited account as I asked.  So far, no calls about this or that not acting right.
Title: Re: avast won't run with Win XP Pro SP3
Post by: PapaSmurf on May 18, 2010, 01:03:24 AM
@YoKenny

ROFL....OK, that is better than me..I stand corrected. I would not be able to keep track of all that lololol
 :D :D :D :D :D

@Gopher John

I too am in the position of having to "clean" a friends system all the time. It seems that curiosity
really does kill the cat. I have set up a firewall and AV program on his system...but everytime they try to
protect him...he allows the action or disables the protection...
I should have hidden the darn things and just set him up as a user. You live and you learn  8) 8)
Title: Re: avast won't run with Win XP Pro SP3
Post by: Dch48 on May 18, 2010, 05:56:46 AM
@ PapaSmurf

Anyone running:
HP 5215 Laptop, 2GB RAM, AMD Turion ML-34 1.8 ghz single core processor
XP Pro SP3, IE8 & Outlook Express, Avast! 5 Free, Comodo 3.14 Firewall with D+ disabled

Emachines desktop, 2GB RAM, Intel Celeron 420 1.6 ghz single core processor
Vista Home Basic SP2, IE8, MSE and Vista Firewall


Is already behind the 8 ball. ;)
No I have sunk the 8 ball and won the game since I have NEVER been infected or hacked in 11 years of extensive internet usage. Using all the supposedly bad things like instant messaging, chat rooms, bittorent, and online games. I don't even bother to block ads, sometimes they're more interesting than what's on the page, and the last time I did try to block them (about 2 years ago) it actually slowed my browsing down. I have tried every version of every alternative browser out there and none lasted more than a hour on my machine since none were any faster than IE and none were as user friendly. When you read all the reports, none are inherently any more secure either.

The hardware I currently have is all I can afford and it suits my purposes so far. I'd like to have better but such is life. The desktop is not mine, it's my ladyfriend's machine that I do the upkeep on. She has only gotten one rogue that if she would have responded to the alert from MSE correctly, she wouldn't have gotten infected by. It was easily and completely removed by Malwarebytes. Her machine is actually more computer than what she needs for what she does with it. I would put the same setup I have on her computer but she would not like having to deal with even connection request alerts or an AV more complicated than MSE. I could set up Avast! for her but so far I can't talk her into it. She gets frustrated enough by Vista's UAC alerts.

(The quoted comment btw could also be classed as arrogant.)

Back to the topic of the thread, I don't think there is any evidence of Avast! being incompatible with XP but from my experiences lately from using it with just about all of the available free Firewalls, I do think Avast! 5 has compatibility problems with HIPS based apps. The only one it seems completely okay with is Comodo. I had lockups on the first access of various applications with PC Tools, Outpost, and Online Armor when both Avast! and the HIPS portions of those programs were enabled.
Title: Re: avast won't run with Win XP Pro SP3
Post by: PapaSmurf on May 18, 2010, 08:53:11 AM
For the record...
I built my system..myself..from SCRAP MATERIAL.
There are plenty of better systems than mine.
I do not have hundreds of dollars to spend either.
I too have never allowed myself to be infected even though
my usage at times was questionable. I was responsible enough
to be informed and to protect myself.
I researched and taught myself the basics, and as time went on
grew more knowledgeable. I did not rely on quik clik options to
pull my butt out of the flames.
In short, I am responsible for my usage. I take great care to make certain the
script kiddies have NOTHING to do when it comes to my system.
The title of this thread is..: avast won't run with Win XP Pro SP3
YES IT WILL AND DOES.
Like any other new version, there is a certain amount of break in time. Hence the little version updates, or patches if you prefer. If there is a firewall conflict, that is a concern. But there has to be proof
that the conflict is an !avast problem and not a setting issue with the firewall.
I set the new version up cold, meaning that I did a complete uninstall/removal/reinstall.
I have not had any issue that prevented me from surfing the web.
However, I will admit that I do not use all the modules either. Refer to an earlier post this thread.
Title: Re: avast won't run with Win XP Pro SP3
Post by: neutronix on July 03, 2010, 11:47:12 AM
Hi,
I posted a thread about a month ago,of Avast 5 Setup problem;
But have not found any useful solution for it since then.

I did everything which may solve it,including, using uninstall utility to completely uninstall current Avast 4.8 and then running avast 5.0 installer (the newest version), running avast 5.0 installer on when 4.8.

This is a full description of problem:
After i run avast 5.0.594 installer,after extraction of all files,i wait,but no GUI window appears.
when i have a look at Task Manager's process list,i can see "avast.setup" process running.

I found that avast setup extracts its needed files into Temp folder of windows,with a name like _av_sfx.tm~a03520,then i saw there 55 files,such as ais_dll_eng-1cf.vpx (language file),ais_core-1e4.vpx,chrome-2.vpx,servers.def,avast.setup (which is an executable without  a .exe extension).
I should say that running avast setup another time,only duplicates that folder and avast.setup process.
Now, is there any way (something like a log file) or any other way to help troubleshoot this problem?

I think i'm the only one experiencing this kind of problem >:(  ???
Title: Re: avast won't run with Win XP Pro SP3
Post by: SafeSurf on July 03, 2010, 12:21:32 PM
Hi Neutronix,

I see that you have had this problem for a while and it is unresolved.  Questions:

Where did you get the file to download Avast?

What other security software do you have on your system?  What did you have in the past on your system?

Have you scanned your system with an on-demand scanner like free MBAM http://www.malwarebytes.org/ (http://www.malwarebytes.org/)?  If not, do a Full Scan and if anything comes back positive, report the results back here.

I know you have uninstalled and installed in the past, but I want you to do it again, but I'm giving you the link to download the file.  This way you will have a CLEAN install.

Please follow these instructions:

1. Save a copy of newest version of Avast (5.0.594) for the version you need and save it to your HDD:
Free – http://files.avast.com/iavs5x/setup_av_free.exe (http://files.avast.com/iavs5x/setup_av_free.exe)
Pro  –  http://files.avast.com/iavs5x/setup_av_pro.exe (http://files.avast.com/iavs5x/setup_av_pro.exe)
AIS  –  http://files.avast.com/iavs5x/setup_ais.exe (http://files.avast.com/iavs5x/setup_ais.exe)
2. Download the Avast Uninstall Utility, aswClear5.exe http://www.avast.com/uninstall-utility (http://www.avast.com/uninstall-utility) and save it to your HDD (it has uninstall tools for both 4.0 and 5.0).
3. Disconnect from the Internet at this time.
4. Uninstall Avast through "Add/Remove Programs". 
5. Boot into Safe Mode (http://Safe Mode) and run the Avast Uninstall Tool.
6. Reboot twice.
7. Clean your computer up (clean up cache, etc.).
8. Install the newest version of Avast and reboot twice.
9. Get Internet access and update Avast definitions.
10. Register your copy or add the license key for Free, Pro or AIS.
11. Reset your settings, if needed.
12. Run a scan (try a Full System Scan initially to check for malware).

Please post your results.  Thank you.
Title: Re: avast won't run with Win XP Pro SP3
Post by: bobo1 on July 03, 2010, 12:27:08 PM
I bet it is a rootkit on his or hers machine or MBR VIRUS that could stop avast from working. Mine is working fine on my machine however how old it is an antique (IBM 600E) Best thing is del partition/ recreate new partition & reformat and try again!::)
Title: Re: avast won't run with Win XP Pro SP3
Post by: SafeSurf on July 03, 2010, 11:13:36 PM
12. Run a scan (try a Full System Scan initially to check for malware).

That is why I asked for him to run a Full Scan. 
Title: Re: avast won't run with Win XP Pro SP3
Post by: Asyn on July 03, 2010, 11:43:05 PM
Edited...
asyn
Title: Re: avast won't run with Win XP Pro SP3
Post by: SafeSurf on July 03, 2010, 11:46:15 PM
He actually was in this thread originally but others seemed to stray from his topic and never resolved his problem.  In looking at his posts, he then tried to get help elsewhere and the problem never got resolved.  Personally, I think he needs to follow the instructions given, but my gut is telling me he may be infected.
Title: Re: avast won't run with Win XP Pro SP3
Post by: Asyn on July 04, 2010, 12:08:25 AM
He actually was in this thread originally but others seemed to stray from his topic and never resolved his problem.  In looking at his posts, he then tried to get help elsewhere and the problem never got resolved.  Personally, I think he needs to follow the instructions given, but my gut is telling me he may be infected.

You're right (I did review the topic). He posted here before. Sorry, Neutronix.
Hope he follows your advice and can solve his problem. ;)
asyn