Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: wonder on May 12, 2010, 11:00:04 PM
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Hi guys, today I bought a new modem/router (TRUST md 4050). Everything was ok, except for avast updates, I tried the manual way, but the update process keeps saying "initializing...". I disabled the modem firewall, using, as before, only comodo firewall....no results. I'm sure i've to set something, the others security softwares (MBAM, SAS) are working fine...could someone help me? Thanks ;)
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1 don't disable your router firewall. Comodo might be good but it doesn't replace it.
2 I never had issues between CIS and Avast, i.e. nothing was blocked, but according to another thread, it seems that yes in some cases, although I wonder how...anyway, delete all CIS rules related to Avast (in both Def+ and the firewall) and reboot. Depending on your mode you'll be prompted to recreate these rules or this will be done automatically. Best thing is to put both the firewall and def+ in "training mode" before rebooting, wait until all avast processes have run (do a manual update), and then turn def+ and the firewall back to your preferred modes. You should be able to update then. Again, I've never experienced this problem, CIS always created immediately appropriate rules for Avast on my system. So if it's not that on your system, I have no idea. More and more people are currently complaining about updating issues and avast services problems too. I had one update issue earlier today but it was solved after a reboot.
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I think it's something related to the new hardware...btw, let's try with your suggestion...i'll come back in few minutes, thanks :)
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I think it's something related to the new hardware...btw, let's try with your suggestion...i'll come back in few minutes, thanks :)
I doubt that, most routers come with well configured firewalls by default...
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Done. No results...CIS is in learning mode... btw it created default rules for avast (unlimited access). AVAST tried an update, but i had a red pop-up saying that the process failed...trying with the manual mode it says "it's impossible to connect to the server"... :-\
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Done. No results...CIS is in learning mode... btw it created default rules for avast (unlimited access). AVAST tried an update, but i had a red pop-up saying that the process failed...trying with the manual mode it says "it's impossible to connect to the server"... :-\
you could check your updates settings: "permanently connected..." ...but this shouldn't interfere when you attempt to update manually...
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Try to disable the firewall from your router and see whats happening ...
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Try to disable the firewall from your router and see whats happening ...
I think he's tried that already (first post)...
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Well... so, can you connect to the update server? Like, telnet to port 80.
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Try to disable the firewall from your router and see whats happening ...
yes...it's the first thing I tried...without results...
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Well... so, can you connect to the update server? Like, telnet to port 80.
No I can't...update process is blocked on the first step "initializing..". And then, onestly, I'm not an expert in ports, routers, proxy etc...simply my modem was broken...I bought this one, and now I'm in big troubles ::)
So, if someone is so patient to explain me what I've to check and how I've to proceed...i would be very very grateful :)
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No I can't...update process is blocked on the first step "initializing..".
I asked about telnet to port 80 on one or more of those avast update servers...
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And I repeat: onestly, I'm not an expert in ports, routers, proxy etc...
So How could I check it?? I'm sorry, as you can see I'm a beginner...
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wonder, please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).
Use more than one post if necessary.
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wonder, please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).
Use more than one post if necessary.
Thanks tech! I'll do it tomorrow, now here is time to sleep. Actually the file is huge...btw, see you tomorrow :D
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ok but please copy/paste in a file and attach the file, avoid pasting the log directly in posts ;)
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Here I am with the log file! I know it's bigger than the requested one, but I tried to isolate the problem starting from yesterday's logs. I hope this could help you (and me) to solve the issue.
Ah.... I don't know if it could be useful...ehm...now I'm using an ethernet cable to connect to the modem, and the connection is setted as a LAN connection. Perhaps it doesn't matter, but I preferred to inform you..
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This might be part of your problem:
12:16:44 min/gen Return code: 0x2000000A [Another instance of setup is already running. Please wait until it finishes and then try to run it again.]
For some reason, setup is running or it thinks that it is. Have you tried rebooting into safe mode with networking to see if that fixes it? I know currently, the setup.ovr file is constantly locked when I try to update the engine and it requires me to either uninstall the old version and install the new version or else, I have to reboot into safe mode with networking to download the update.
Have you tried rebooting first and then doing the update?
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Just tried, i can't start avast from save mode. I tried uninstalling/reinstalling and actually it DID an update while installing, but when i tried to make it manually, i had the same horrible never ending "Initializing, please wait...". I'm getting angry...I can only do a manual update downloading def. file from the web site, disabling avast self defense module, killing avast.setup process. Not very convenient...
Edit: Tried just now with the old modem, but no results, evidently this problem is not related to the new modem/router...
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Just tried, i can't start avast from save mode. I tried uninstalling/reinstalling and actually it DID an update while installing, but when i tried to make it manually, i had the same horrible never ending "Initializing, please wait...". I'm getting angry...I can only do a manual update downloading def. file from the web site, disabling avast self defense module, killing avast.setup process. Not very convenient...
Edit: Tried just now with the old modem, but no results, evidently this problem is not related to the new modem/router...
Don't try to start it in safe mode. Instead, go to the control panel and the Programs icon. Highlight the Avast icon and click on the Uninstall/Change button. When it runs the uninstall program, click on the "Update" icon and start the update process. That's how I have to do it. I don't do it through Avast's interface at all since it's not running.
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the update issue as described by you is seems to be due to a conflict, because avast! is one of the very few AVs which updates like a champ - regularly and flawlessly
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the update issue as described by you is seems to be due to a conflict, because avast! is one of the very few AVs which updates like a champ - regularly and flawlessly
In fact I've this problem from yesterday..i've never had any problem with avast 5. I can't understand what is the conflict, i didn't install anything new...last chance: i will resume an image/backup of the system..let's see what happens..no one (VLK; PK; IGOR...) has a better idea??
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there's been a problem with updating yesterday, but it's gone now. You still have the issue today?
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Yes, just restored an old backup image...but problem is still present. I'm desperate...
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I suggest an installation from the scratch:
1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
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1) Avast removed succesfully using control pannell/rebooted
2) Ran properly avast uninstall utility. Ran also ccleaner and regseeker.
3) Installed avast from scratch, rebooted.
Nothing... :'(
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1) Avast removed succesfully using control pannell/rebooted
2) Ran properly avast uninstall utility. Ran also ccleaner and regseeker.
3) Installed avast from scratch, rebooted.
Nothing... :'(
just an advice: just wait...sounds like there are major issues with Avast 5 on XP at the moment for many users seeing their modules (web shield etc...) stopped or having the software unable to update...if you don't think you have noticeable network issues, you have already reinstalled Avast and nothing changed, expect an engine/VPS update or a new build soon. I don't believe the problem is on your system, it's in Avast currently. It started a few days ago with build 5.0.545 and many other XP users reported exactly the same things: again, updating and services issues.
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My internet connection is ok...i'm wondering: if problems started with ver. 5.0.545 last updates...why did I have the same issue once restored an older system image (in this backup avast was 5.0.507)?? So problems are not related to the software version...anyway, you know, i can't afford to stay without updates (or to do it manually every time), so, for the moment, i switched to avira. I'm not happy, i was forced in this decision. For me avira is the second choice, but at least has a good detection rate and updates are ok...I don't trust avg, rising, pc tools etc...
I' ll be waiting for good news here, every day, hoping for a fast problem solution... :-\
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Any news form me?? I'm still using avira...waiting for a reply here...so, lets replace this 3d in pole position.. ;)
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Had the same issue with Pro version 5.0.594 and it would freeze at the initializing screen when trying an update. I had to delete all files from C:\Windows\Temp as I was getting a failed to create temp directory during the update process.
All working now.