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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: LexCi on May 13, 2010, 04:49:02 PM

Title: SSL NOT being handled by AVAST!
Post by: LexCi on May 13, 2010, 04:49:02 PM
My system is Dell Inspiron 1564 Intel Dual Core Processor 64bit O/S Win7 latest updates 64bit.  My e-mail client is Pegasus Mail v4.52 using Windows Firewall native and Microsoft Security Essentials all latest updates.   Avast!5.0.545 with the e-mail shield set to STOP as it will not do the SSL correctly for me.  I had been using the one in my Pegasus Mail and it worked very well.  Added Avast! v5.0.545 and it told me to disable the SSL in my client because Avast! would do that for me, WRONG!!  After two days of not being able to download my e-mail and checking every thing that I could think of to see why I could not send nor receive, I turned off the Mail Shield and volè my e-mail works again after changing my SSL back to my e-mail client.

What do you need from my system to see what can be done about this?  Or am I just to leave it terminated as I have now?  Plus would like to ask, while I have your attention, when will there be pre-boot scan for 64bit Windows as you have for the 32bit?

TIA, CU L8R
NTxLS
Title: Re: SSL NOT being handled by AVAST!
Post by: Gargamel360 on May 13, 2010, 04:55:58 PM
Other threads on this......did you try a search?
Title: Re: SSL NOT being handled by AVAST!
Post by: LexCi on May 13, 2010, 05:16:54 PM
Other threads on this......did you try a search?

Yes, but came up with nothing.  May I ask where?

TIA, CU L8R,
NTxLS
Title: Re: SSL NOT being handled by AVAST!
Post by: logos on May 13, 2010, 05:22:15 PM
>>> launch a search with "scan mail ssl" for instance and see the results, this has been posted and answered hundreds of times.
Title: Re: SSL NOT being handled by AVAST!
Post by: Vladimyr on May 13, 2010, 05:30:22 PM
Not much info to go on. Have only used Thunderbird/IMAP/GMail myself.
Very quickly, you have to disable SSL in the email client AND change the port back to standard (if disabling SSL doesn't do that automatically, which it does in TBird).

IMAP port 143
POP port 110
SMTP port 25

On another subject, according to your post you have both avast! and MSE installed simultaneously.
While not conflicting in regard to email scanning, there may be other "irregularities" as a result of having more than one real-time scanner running.
Title: Re: SSL NOT being handled by AVAST!
Post by: ravi16aug on May 13, 2010, 05:31:24 PM
The mail shield-SSL issue needs a well written post which should be made sticky.

@NTxLS, the 64-bit pre-boot scan is planned for version 5.1
Title: Re: SSL NOT being handled by AVAST!
Post by: Pondus on May 13, 2010, 05:37:07 PM
Quote
The mail shield-SSL issue needs a well written post which should be made sticky.
+1.... ;)
Title: Re: SSL NOT being handled by AVAST!
Post by: Squid on May 13, 2010, 05:54:07 PM
you have to disable SSL in the email client AND change the port back to standard (if disabling SSL doesn't do that automatically)

 
POP port 110
SMTP port 25


This seems to work in Outlook Express (2004), too.

Thanks
Title: Re: SSL NOT being handled by AVAST!
Post by: wilmasorphans on May 21, 2010, 10:31:47 PM
 :(<The mail shield-SSL issue needs a well written post which should be made sticky.> you are quite correct. i have been searching using various wording and keep coming to the same questions and responses each time.

my desktop uses windows vista, 32 bit, with windows mail.  since upgrading to the free version of avast 5.0.545 i am having major problems receiving email.  my isp is speakeasy.net and i have 3 email accounts which are all not ssl but do need authenication.  i changed the mail shield settings to port 110 incoming and port 25 outgoing and encryption to "none" but am still not receiving any emails.  when i disable the mail shield emails come in without a problem.  i spent hours on the phone this afternoon with speakeasy trying to determine what the problem was and it's AVAST.

please do not tell me that this question has been answered hundreds of times and i should seach because i've tried that and it hasn't worked.  so someone who is knowledgable about this problem please help!!!! :'( :'( :'(
Title: Re: SSL NOT being handled by AVAST!
Post by: Jon_T on May 22, 2010, 04:33:15 AM
Quote
The mail shield-SSL issue needs a well written post which should be made sticky.
+1.... ;)
+22  ;)

NTxLS,
Have you read the avast! Support Center (http://support.avast.com/) article avast! 5.x: The Mail Shield may not scan some e-mails (http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=458&nav=0,1,82)?
Title: Re: SSL NOT being handled by AVAST!
Post by: wilmasorphans on May 22, 2010, 02:28:09 PM
thanx for replying without sarcasm ;D

i had not read the article.  but now that i have it didn't help because i had done all that already.

i have been using the same settings for my email clients with avast free for over a year without any problems.  it's only since i upgraded avast free that i'm having trouble.

well turned out the main problem was with my isp.  it has been resolved and i tested everything with avast turned back on and all is working according to plan.

thanx again... ;D

 
Title: Re: SSL NOT being handled by AVAST!
Post by: JerryM on May 22, 2010, 03:16:38 PM
I am using Windows Live Mail, which I thought had protection. I get the same information to make the change. I don't know how to change the settings and not mess up my access to the various accounts.
I would like incoming and outgoing mail scanned.

Looking at older posts, I am not sure what the impact of this SSL problem is. Does it mean that emails are not scanned before they are downloaded or how does this work?
The information that I have found is not adequate for me to understand all the impact, or how to fix the problem with Windows Live Mail.
I need some better instruction that just "Do a search."
Thanks.

Regards,
Jerry
Title: Re: SSL NOT being handled by AVAST!
Post by: JSN on May 23, 2010, 01:26:48 PM
Quote from: Jon_T
Quote from: Pondus
Quote
The mail shield-SSL issue needs a well written post which should be made sticky.
+1
+2
+3

Having the Mail Shield problem myself and unresolved, I would like to put in my +  ;)
Title: Re: SSL NOT being handled by AVAST!
Post by: Acco on May 23, 2010, 03:37:33 PM
Quote from: Jon_T
Quote from: Pondus
Quote
The mail shield-SSL issue needs a well written post which should be made sticky.
+1
+2
+3
+4
I have disabled SSL/encryption and set to port 143 on Imap Gmail, and for SMTP set to no SSL and tried both ports 25 and 587, also to no avail. Solve issue before placing much needed sticky. Tried every setting imaginable for past 1 1/2 months, cannot receive Imap Gmail email if Avast scan settings are used!
Title: Re: SSL NOT being handled by AVAST!
Post by: JerryM on May 23, 2010, 04:45:25 PM
Since this is obviously not an isolated problem I fail to see why the Avast developers do not get this fixed.

At least I would appreciate understanding the options and ramifications. I am not very savvy, and advice such as "search" is not helpful. The reason I am here asking is because I don't know how to solve the problem, and do not know how I am better off by changing the current set up with Windows Live Mail.

Regards,
Jerry
Title: Re: SSL NOT being handled by AVAST!
Post by: logos on May 23, 2010, 04:52:50 PM
read there and further posts in the thread:
http://forum.avast.com/index.php?topic=58711.msg506317#msg506317
Title: Re: SSL NOT being handled by AVAST!
Post by: sded on May 23, 2010, 04:55:41 PM
See http://forum.avast.com/index.php?topic=58711.0 for latest posting of settings for Thunderbird and gmail.  If you are using one of the microsoft clients may need to use 465 for smtp instead of 587, and sometimes 25 works as well as 587.  If you are using these settings and still can't get SSL/TLS email to work, post the differences and the results.
Title: Re: SSL NOT being handled by AVAST!
Post by: YoKenny on May 23, 2010, 08:40:55 PM
This works perfect for me.  8)
Title: Re: SSL NOT being handled by AVAST!
Post by: JerryM on May 24, 2010, 07:01:16 PM
So how does your email get scanned?


I wonder how other AV applications handle it, for instance Kaspersky or AVG?

Regards,
Jerry
Title: Re: SSL NOT being handled by AVAST!
Post by: logos on May 24, 2010, 07:15:03 PM
I personally went back long ago to paper mail, scanning manually incoming stuff with my (AV oriented) HP ;D

(http://lh4.googleusercontent.com/Pd5wNYXqPpGSw2Ho3mW242lX7-iMxZHJ4HefzjF3mEVP7owEMQ9SNIJclXoymP5NOWh9MIskhGinSV4QD1Mb8B34XrAFK6LrKzUyoofeE6LPcHi4wBCFlSYmETce)

ps: parallel port required, no SSL!
Title: Re: SSL NOT being handled by AVAST!
Post by: Pondus on May 24, 2010, 10:09:08 PM
@Logos......what do you do with spam mail....
Title: Re: SSL NOT being handled by AVAST!
Post by: logos on May 24, 2010, 10:24:49 PM
@Logos......what do you do with spam mail....

well...(ie Avast mail scanner in safe mode! )

(http://solanacompost.files.wordpress.com/2009/12/211224-4med.jpg)
Title: Re: SSL NOT being handled by AVAST!
Post by: Pondus on May 24, 2010, 10:31:47 PM
ahaaaa......should have thought about that.....
Title: Re: SSL NOT being handled by AVAST!
Post by: JerryM on May 25, 2010, 07:45:54 PM
This link was provided by someone on Scott'sNewsletter Forums 9http://forums.scotsnewsletter.com/index.php?showtopic=35838. That forum is one of the most responsive of any I visit.

http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=458

I think that is what I needed.
When I got the notice from Avast re SSL I assumed that all accounts were affected, but when I followed the instructions it seems to be only Gmail. That was easy, and I think the problem is now corrected. I'll see if the warning comes up again.

Regards,
Jerry