Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: JuninhoSlo on May 19, 2010, 12:34:40 AM
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Hi :)
When I open Avast and I click on Scan Computer,Avast shows blank white window,I can,t use Avast for 2minutes
Have a nice day. :)
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Yep , it happens to me too , not for 5 min. , only for 30 sec max , but it's strange , it shouldn't behave like this .
P.S. And the window doesn't blank , it just hangs for 30 sec.
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Yep , it happens to me too , not for 5 min. , only for 30 sec max , but it's strange , it shouldn't behave like this .
P.S. And the window doesn't blank , it just hangs for 30 sec.
Same here but worse on my main computer. This prevents me from using avast! on that computer. Similar thing happens when right clicking on a file to check for a virus in Windows Explorer.
A little bit farther in avasts! 5's history, I will try it again.
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Here I don't have that problem but I have already saw that problem on other's computers.
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@ disPlay
Go to PROFILE then Modify Profile then Forum Profile Information then Signature: and put information about your system just like my signature about your system just like my signature so that the helpers can offer pertinent advice.
In Account Related Settings select Hide email address from public to prevent scammers and spammers harvesting your hotmail.com email address.
@ JuninhoSlo and Sparxx
I do not have a the problem you indicate but then I do not use Comodo.
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I'm also not using comodo now , i uninstalled it about one month ago , i just didn't update the profile info.
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Hi :)
When I open Avast and I click on Scan Computer,Avast shows blank white window,I can,t use Avast for 2minutes
Have a nice day. :)
How to fix this problem?
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When I open Avast and I click on Scan Computer,Avast shows blank white window,I can,t use Avast for 2minutes
How to fix this problem?
[/quote]
I suggest an installation from the scratch:
1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
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When I open Avast and I click on Scan Computer,Avast shows blank white window,I can,t use Avast for 2minutes
How to fix this problem?
I suggest an installation from the scratch:
1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
[/quote]
Your solution solved my problem. Thx ;)
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Your solution solved my problem. Thx ;)
You're always welcome.
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When I open Avast and I click on Scan Computer,Avast shows blank white window,I can,t use Avast for 2minutes
How to fix this problem?
I suggest an installation from the scratch:
1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
[/quote]
My problem must be different because I have done this many times with the same result.
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My problem must be different because I have done this many times with the same result.
Which results?
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jadinolf
Do you or had you another av installed?
If so which one?
If not pleast run HijackThis and post the log here.
It may tells us something and if not, it will rule out a few possible causes.
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My problem must be different because I have done this many times with the same result.
Which results?
Sorry- the hanging when trying to use scan. This is mainly on the computer that I use the most. I have uninstalled and reinstalled several times and each time scan gives me problems. I cannot use avast! on that computer. I suspect that another program is causing the problem but which one?
I have avast! on four other computers (Pro on one and FREE on the others) -- when clicking on scan, it takes a while for it to come up, it does work. I'm at a disadvantage here because this computer does not have avast! installed so it's difficult to explain.
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jadinolf
Do you or had you another av installed?
If so which one?
If not pleast run HijackThis and post the log here.
It may tells us something and if not, it will rule out a few possible causes.
Now I have MSE on this computer but before that, all of my computers have had ONLY avast! since January of 2007--nothing else.
I'll run HijackThis again and post.
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I'm going to bump this so you can see the HiJack this results.
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I see Adobe\Acrobat 7.0 that is way down level and very vulnerable to infections as Adobe Reader 9 is available:
http://www.adobe.com/products/reader
I do not use any Adobe products as they are the latest target of malware attacks.
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I see Adobe\Acrobat 7.0 that is way down level and very vulnerable to infections as Adobe Reader 9 is available:
http://www.adobe.com/products/reader
I do not use any Adobe products as they are the latest target of malware attacks.
I cannot afford to upgrade Acrobat but it is on other computers --remember this is Acrobat, not reader-- and there are no similar problems on those computers.
Anything else?
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The Hjt log shows safe. No obvious problem entries.
Perhaps need to go to Internet Options in Control Panel and set a Start page for IE8 browser.
Also check Search Settings, and under the Advanced tab best running is restore settings to default.
There may be some connectivity issues.
The other thing is Zone Alarm. I'm not familiar with myself but there have been issues.
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The Hjt log shows safe. No obvious problem entries.
Perhaps need to go to Internet Options in Control Panel and set a Start page for IE8 browser.
Also check Search Settings, and under the Advanced tab best running is restore settings to default.
There may be some connectivity issues.
The other thing is Zone Alarm. I'm not familiar with myself but there have been issues.
Thanks mkis, I ill take a look at that. I don't use MSIE but I could set a start page. I have 5 computers and Zone Alarm Pro is on all of them and no issues.
A solution would be to reformat and reinstall but I am loathe to do that since it is so time consuming. I'll just live without avast! on this computer.
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Internet Explorer start page isn't it - I dont see it in first line of HjT log
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
or is that because you are run the default page - http://go.microsoft.com/fwlink/?LinkId=54896
if not , then you could set this default as Start page (Internet Options - General tab - Home Page)
Or do you run a distinct proxy
I also see the following lines
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
Mainly because you have to run Internet Explorer regardless, and sometimes its IE settings that are not configured best and this may be causing stoppage - and that perhaps Avastsvc cannot pass
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Thanks mkis
I am not a pro at computers, just a hobbyist but I will try to interpret your post.
I will say this- all of my computers are configured the same and if I were to bring up MSIE on any of them, it would come up to a blank page and I don't have problems with avast!.
This is very frustrating.
Some day when it becomes necessary to reformat, I'll give avast! a try on this computer.
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I must report this---
I am a great proponent of avast! and here, I couldn't even use it on my main computer. SO this morning, I uninstalled MSE, cleaned the registry and reinstalled avast!, set up the options, changed the sounds and it appears to be working perfectly!
Problem is, I have done this before only to have it fail.
I ran a scan--no problem. I right clicked a scanned an .exe file in Widows Explorer (I actually use PowerDesk) all was fine.
If it continues to be good, I'll insert my PRO license.
Wish me luck.
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Welcome back :)
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Welcome back :)
Good to be back. Thanks.
I do have avast! on 4 computers--one PRO and 3 FREE.
When I'm satisfied this computer plays nice with avast!, I'll transfer the PRO license to this computer.
I've had avast! degrade every time on this computer so I'll wait a while.
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I must report this---
I am a great proponent of avast! and here, I couldn't even use it on my main computer. SO this morning, I uninstalled MSE, cleaned the registry and reinstalled avast!, set up the options, changed the sounds and it appears to be working perfectly!
Problem is, I have done this before only to have it fail.
I ran a scan--no problem. I right clicked and scanned an .exe file in Widows Explorer (I actually use PowerDesk) all was fine.
If it continues to be good, I'll insert my PRO license.
Wish me luck.
No idea how this happened. Sorry. :(
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So far -- so good----