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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: pkirill on July 16, 2004, 09:24:19 PM

Title: Avast Links Not Working
Post by: pkirill on July 16, 2004, 09:24:19 PM: Just installed Avast! 4 Home and thinks it's great! The only problem I'm having is that many of the links back to Avast do not work. It's is primarily the one's like the "Get more skins..." link on the skin chooser. I guess you'd call them embedded links, rather than "text" links?? When I click them, I get an alert box from Windows stating that "The specified file was not found".

Any ideas?
Title: Re:Avast Links Not Working
Post by: Hawk on July 16, 2004, 09:35:24 PM: The link in avast! points to:
http://www.avast.com/i_kat_71.html (http://www.avast.com/i_kat_71.html)
but my browser redirects me to this address:
http://www.avast.com/eng/download/skins/index.html (http://www.avast.com/eng/download/skins/index.html)
Maybe your browser doesn't support redirection? ???

Anyway all the links in avast work for me.
Title: Re:Avast Links Not Working
Post by: lee16 on July 16, 2004, 09:38:08 PM: What browser are you using pkirill?
Title: Re:Avast Links Not Working
Post by: pkirill on July 16, 2004, 09:52:37 PM: Firefox 0.9.2 is my default, and I still have IE installed. If I go to the Avast! News and select a link from any of the articles that open on the right-hand side, it opens in IE. Otherwise, links in email etc, open in Firefox.

Helpful?

I appreciate the fast response! Thanks!
Title: Re:Avast Links Not Working
Post by: lee16 on July 16, 2004, 10:04:55 PM: hmm, does it get as far as saying "redirection" in the top left hand corner?

If not try setting your default browser to IE, then try the link again.

--lee
Title: Re:Avast Links Not Working
Post by: MWassef on July 17, 2004, 05:33:49 PM: I use Mozilla 1.7.1 and it redirects me to the new page ::)
Title: Re:Avast Links Not Working
Post by: Eddy on July 17, 2004, 05:55:29 PM: Tried the links in FireFox, Netscape, IE and Opera and all work fine here.
Title: Re:Avast Links Not Working
Post by: bob3160 on July 18, 2004, 02:20:02 AM: minacross
I use GreenBrowser and also get a redirect but then it takes me here:
http://www.avast.com/eng/download/skins/index.html (http://www.avast.com/eng/download/skins/index.html)
Must be your browser.
Title: Re:Avast Links Not Working
Post by: MikeBCda on July 18, 2004, 03:33:51 AM: Couldn't resist trying myself -- the "kat" link redirects me just fine too, with IE-6.
Title: Re:Avast Links Not Working
Post by: Vlk on July 18, 2004, 10:33:34 PM: pkirill, what happens if you click Start, select Run..., type in

http://www.avast.com/i_kat_71.html

and hit Enter? Does it open the skins page? In which browser?

Thanks
Vlk
Title: Re:Avast Links Not Working
Post by: pkirill on July 19, 2004, 01:07:08 AM: When I type that in a Run box, I get the messagebox shown in the attached. Go figure - could this be my machine? I'm running XP Pro...
Title: Re:Avast Links Not Working
Post by: pkirill on July 19, 2004, 01:09:38 AM: This is what I get if I open Avast, goto Help > About and click the www.avast.com link there. Thanks again for any help - it reall is appreciated!
Title: Re:Avast Links Not Working
Post by: S.Z.Craftec on July 19, 2004, 01:21:59 AM: It looks like your avast installation is corrupt. Uninstall avast! completely. If add/remove doesn't work well for you, download
this tool from avast! WEB site: http://www.avast.com/eng/download/programs/avast_uninstall_util.html (http://www.avast.com/eng/download/programs/avast_uninstall_util.html)

Of course, follow instructions on that page.

After that, restart your computer and install your copy of avast! from the scratch... I can't think of any better solution, especially
'cause I see that you don't have one of those files from avast! folder. Most likely, that's not the only file that you're missing...

Just do as I suggested, and let us know how things are going...

Cheers !
Title: Re:Avast Links Not Working
Post by: bob3160 on July 19, 2004, 01:31:36 AM: Sasha,
I think it's either his browser or the file types are not properly assigned.
I don't think it has anything to do with avast at all.
I just typed the exact thing in the run command and it opened up the avast site. That's the operating system not Avast!
Title: Re:Avast Links Not Working
Post by: S.Z.Craftec on July 19, 2004, 01:36:21 AM: Did you see Bob, some file is missing from his avast! directory... There is screen shot up there... Obviously, he has uncomplete installation...

...or... ...or... he just needs to reassociate HTML file handling to his default browser...
Title: Re:Avast Links Not Working
Post by: S.Z.Craftec on July 19, 2004, 01:55:25 AM: OK pkirill, try doing this...

I think everything is clear on pictures, you have some comments on the picture, so you can follow those...
Title: Re:Avast Links Not Working
Post by: bob3160 on July 19, 2004, 01:35:08 PM: No Sasha, He has problems clicking on a URL and then getting to the website.
Either the browser he's using is at fault or like you said the file association is messed up.
Title: Re:Avast Links Not Working
Post by: pkirill on July 19, 2004, 03:16:59 PM: And the 'prize' goes to S.Z. Craftec! It was a Windows problem. I recently uninstalled MyIE2 in favor of FireFox and MyIE2 did not want to give up control. It was still listed as the program of record for the item you listed. I had manually changed it for HTM and HTML. Once I made the change as you suggested, all was well. So a HUGE THANK YOU for your help with this!!
Title: Re:Avast Links Not Working
Post by: S.Z.Craftec on July 19, 2004, 07:41:25 PM: No problem, that's why we are here... I've been there, done that. I had exactly the same problem when I uninstalled MyIE2.

Cheers !