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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: nannei on May 27, 2010, 05:24:31 PM

Title: Crash during uninstall
Post by: nannei on May 27, 2010, 05:24:31 PM

While I was uninstalling Avast 5, Windows suddenly crashed (wasn't Avast's fault I believe), so obviously it didn't uninstall properly. Avast disappeared from the programm list and from my desktop, but all the files are still in the Program Files/Alwil Software/Avast5 folder. Help? ???

Title: Re: Crash during uninstall
Post by: Lisandro on May 27, 2010, 05:55:39 PM

I suggest an installation from the scratch:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.