Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Clay_Glenn on June 09, 2010, 09:01:16 PM
-
I am running Windows Vista Ultimate x64 SP2 on an HP desktop computer with 4-core CPU and 4GB ram. I have two user accounts on this computer: mine and my wife's. I am running MS Outlook 2007 SP2 MSO. I just reinstalled the entire OS from scratch, and applied all of the updates. I am running AIS 5.0.545.
When I start Outlook in my user account, everything works fine (the Avast add-in starts and then the Avast toolbar shows up). But when I go to my wife's user account and start up Outlook, the Avast add-in runs, but there is no Avast toolbar. The mail is being sorted properly into the spam folder, but I have no toolbar buttons to indicate that an email is/isn't spam.
When I check Tools/Trust Center/Add-ins on my wife's Outlook, the Avast addin isn't there. But when I click on the "Manage:" dropbox below and select "Exchange Client Extensions" and then "Go", it does show the "avast 5" entry in the Add-in Manager window, and it is selected (box is checked).
I originally installed AIS before I wiped and reloaded Vista. As I recall (not 100% sure), the Avast toolbar showed up correctly in Outlook under both my and my wife's user accounts. It also works correctly on her laptop where I have it installed. I have tried removing and reinstalling AIS, but got the same result.
Is this an application bug? Or has it somehow "used up" its license because I reinstalled it on the same computer? I have the license for three computers for two years. It is mostly working on my wife's Outlook, but I think the "Spam/not Spam" buttons are pretty important. AsOutExt.log file attached.
Any suggestions?
>>>> Clay >>>>
-
Clay,
thank you for your valuable feedback. We are aware of this issue - I have fixed it in our private build. The next public version is due out in about 2 weeks time. If you do not want to wait however I can email you the internal dll for you to use in the meantime. Let me know. Cheers,
-
Thank you for the quick reply. I can wait a couple of weeks for the next update to release. I am happy to know that this is a known issue that is being addressed, and not an installation issue on my end.
Best regards,
>>>> Clay >>>>
-
Really next program update is in two weeks? hooray! :D
But I remember vlk saying at the end of august in another thread...
-
Really next program update is in two weeks? hooray! :D
But I remember vlk saying at the end of august in another thread...
That I suspect what Vlk said isn't anything related to this, which will probably just be a build update to 5.0.545 and not what you are thinking,hoping for, e.g. 5.1.
-
Oh, I see. Thanks for clearing that up David ;D
-
You're welcome, I though that was a bit of wishful thinking on your part that it might be 5.1 ;D
-
That I suspect what Vlk said isn't anything related to this, which will probably just be a build update to 5.0.545 and not what you are thinking,hoping for, e.g. 5.1.
as you say, the program update in 2 weeks time is a minor one. major program revision - 5.1 - is indeed coming out at the end of summer.
-
The update was applied today and appears to have fixed the toolbar issue reported here. Thanks!
-
Thanks for the feedback.