Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Alilbirdy2 on June 12, 2010, 10:16:56 PM
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Help please, I am new to using Avast.
I got my activation key entered, checked to make sure my firewall accepted Avast.
I have windows Vista home edition
I clicked on the update and it started updating then got the error
cannot connect to server download 869.avast.com
I am on dial up, and have it check to automatically detect settings
I also tried it with unchecking the dial up option and l get the error
cannot connect to server 668.avast.com
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In the same screen, avast Settings, Updates, Update Parameters, set it to I only connect to the internet using dial-up, set the Proxy Settings to Direct connection (no proxy), assuming that you don't use a proxy to connect.
However, if you are getting this is happening on a manual update it sounds more like firewall blocking (even though you say it is allowed).
Does it allow avast.setup internet access ?
- If it does delete the entry for it and do a manual update, this should force the firewall to ask permission again.
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Thank you I changed the setting on the Proxy, to say no proxy
and it looks like it is updating now.
I'll return to let you know if it completed the update.
I can't thank you enough, at least right now it is updating
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my updating is still going so I would say this has fixed my problem
thank you again
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No problem, glad I could help.
Welcome to the forums.
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I'm really liking avast!, but was concerned when the updates were failing due to the server error noted here. Based on info in this topic, it was simply a matter of going to Settings -> Updates -> Proxy Setting, and selecting 'Direct Connection" instead of "Auto Detect". Working great now. Thanks for the info.
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You're welcome, good to see someone using the forum search function ;D