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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: vth on June 23, 2010, 07:34:44 AM

Title: Avast 5 updating problem
Post by: vth on June 23, 2010, 07:34:44 AM
Have been using Avast 4.8 for some time with no problems - registration expired so I updated to Avast 5. 
Using Operating System: Desktop - Windows XP Home Edition  Service Pack 3

I don't have any problems connecting to the Internet

     Problem: Have not been able to update Avast 5 Virus definitions
     current Virus Definition (100614-0)  - With warning I need to update
     Error: cannot connect to server since I installed

 Also noticed that Malwarebyte (Paid) version and other programs i use (i.e. Adobe, etc) are unable to do a update.

I have exclusion for Malwarebyte in the General settings

Is there a solution or step I am missing in setting up Avast 5

My registration for my laptop Avast 4.8 is also about to expire.

Thanks for any help that you can provide.
Title: Re: Avast 5 updating problem
Post by: Gargamel360 on June 23, 2010, 07:51:51 AM
Try this
Open Avast! >> Settings >> Updates >> Proxy Settings   Click on "Direct Connection  (No Proxy)"
 Also try specifying how your pc is connected under Update Parameters.
Then try updating.

The fact other things are not updating either certainly seems odd, though.
Title: Re: Avast 5 updating problem
Post by: vth on June 23, 2010, 08:01:27 AM
Have Direct Connection ( No Proxy) already checked from reading other post.
Just changed how pc is connected.
Still cannot connet to server for virus update.

Do I need to reboot?
Title: Re: Avast 5 updating problem
Post by: Gargamel360 on June 23, 2010, 08:13:06 AM
If you have not tried that yet, then yes, can't hurt.
Title: Re: Avast 5 updating problem
Post by: vth on June 23, 2010, 08:47:54 AM
Rebooted did not resolve problem.
Title: Re: Avast 5 updating problem
Post by: SafeSurf on June 23, 2010, 10:45:47 AM
I suggest an uninstall of Avast and CLEAN install to fix your problems.

Please follow these instructions:

1. Save a copy of newest version of Avast.
2. Save the http://www.avast.com/uninstall-utility (http://www.avast.com/uninstall-utility) on your hard drive.
3. Disconnect from the Internet at this time.
4. Uninstall Avast through "Add/Remove Programs". 
5. Boot into Safe Mode and run the Avast Uninstall Tool.  NOTE:  Make sure you  uninstall both version 4.0 and 5.0 since you had both versions on your machine to remove all remnants.
6. Reboot twice.
7. Clean your computer up.
8. Install the newest version of Avast and reboot twice.
9. Get Internet access and update Avast definitions.
10. Register your copy or add the license key for Free Pro or AIS.
11. Reset your settings, if needed.

Please let us know if you have any further questions or problems after completing the above.
Title: Re: Avast 5 updating problem
Post by: Asyn on June 23, 2010, 11:36:57 AM
You can also try the latest PR build, just released... ;)
http://forum.avast.com/index.php?topic=61045.0
asyn
Title: Re: Avast 5 updating problem
Post by: vth on June 24, 2010, 01:36:32 AM
The Rebuild works perfectly and now I am getting updates from other programs as well.
Great programming by all to fix the problem.

Thanks 
Title: Re: Avast 5 updating problem
Post by: Asyn on June 24, 2010, 09:38:15 AM
The Rebuild works perfectly and now I am getting updates from other programs as well.
Great programming by all to fix the problem.

Thanks 

You're welcome..!
asyn
Title: Re: Avast 5 updating problem
Post by: Goliano on July 08, 2010, 06:35:49 PM
Try this
Open Avast! >> Settings >> Updates >> Proxy Settings   Click on "Direct Connection  (No Proxy)"
 Also try specifying how your pc is connected under Update Parameters.
Then try updating.


The fact other things are not updating either certainly seems odd, though.

Thanks! This worked perfectly.