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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Graphicool on June 24, 2010, 04:02:25 PM

Title: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 24, 2010, 04:02:25 PM
Hi Guys & Gals
I just went from a system running like a dream to a catastrophe, in about 5 minutes. How did I do that? I downgraded AVAST Home Free 4.8 to AVAST Home Free 5. Is there anyway I can change back, System Restore doesn't do it?

I've been using the FREE AVAST for some years, without a hitch till now. This is what happened, I saw the 'Are you still using 4.8? well 5 is now available' and leapt right in! Right from the word go my PC went belly up. I couldn't get on line. I turned off AVAST and everything was just fine, except of course I didn't have any AV protection. So I turned it back on, but turned off all the shields. This too was fine, as on the face of it my PC was running as usual. But not however AVAST, because whatever it's problem is it's backfiring on itself, because it's unable to connect to the Internet to update the AV definitions. Everything else on my PC can connect without problem.

WinXP SP3.5 - SpywareTerminator - Ashampoo Firewall - Spyware Blaster     
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Lisandro on June 24, 2010, 04:22:08 PM
I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 24, 2010, 04:33:27 PM
Thanks for a quick response. I've made a note of the details, I'll give it a go tomorrow and post back. Cheers
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Lisandro on June 24, 2010, 05:34:53 PM
Thanks for a quick response. I've made a note of the details, I'll give it a go tomorrow and post back. Cheers
You're welcome. Feel free to come back any time you need help or just to change experiences 8)
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 25, 2010, 11:40:34 AM
Hi Tech

I did as you instructed, followed it to the letter. The result is as follows...

It was/is exactly the same as when I initially uninstalled 4.8 and reinstalled 5 myself the first time. Without downloading and running the additional utility...
ERROR: Cannot connect to server
Neither could I, untill I made the same changes I made when I installed it - without instruction - yesterday. Those were to the shields, as follows...

File System Shield - ON
Mail Shield           - OFF
Web Shield          - OFF
P2P Shield           - OFF
IM Shield             - OFF
Network Shield      - ON
Behaviour Shield    - ON

Either way my initial question stands 'Can I have 4.8 back please'
Because even with these changes, regarding...
'Update engine and virus definitions' & 'Update Program' AVAST is still saying...
ERROR: Cannot connect to server
Even though I now can!?

Regarding the move from 4.8 to 5. have you ever heard the saying...
'If it aint broke, don't fix it'. Well it wasn't, but now it is and sadly it looks as though I - as hitherto one of it's staunchest supporters - may have to say, 'It would seem that some good things have to come to an end'. Unless of course I can get 4.8 back?     
 
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 25, 2010, 12:00:09 PM
Which other security related software is running..?
The support for 4.8 will be ended rather soon.
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 25, 2010, 12:09:36 PM
Hi Asyn

Ashampoo Firewall - Spyware Blaster - SpywareTerminator

I only use Spyware Terminator's spy ware blocker. Even though it also has 'Clam Anti Virus' on board. Which I have disabled and have never used. But I am looking into enabling it now and giving it a trial run. Failing that I'll take a look at AVG. 
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 25, 2010, 12:20:09 PM
Hi Asyn

Ashampoo Firewall - Spyware Blaster - SpywareTerminator

I only use Spyware Terminator's spy ware blocker. Even though it also has 'Clam Anti Virus' on board. Which I have disabled and have never used. But I am looking into enabling it now and giving it a trial run. Failing that I'll take a look at AVG. 

Ashampoo FW is known to make troubles, so I would drop it.
I would also drop the 2 Spyware programs and replace it with Mbam.
Also get rid of any other resident AV, as this could also lead into problems...!
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 25, 2010, 12:55:11 PM
Hi Asyn

Thanks for your insight, opinions and suggestions. But I've been running this set-up now for a few years and quite frankly everything has been running like a dream. Never better. I may be classed as a 'Newbie' on this site, but when it comes to PC's I help and advise others. I think that your suggestion would be - pardon the pun - a sin.

Just because AVAST has decided to go down this road I don't see why the other cogs in an otherwise super engine should be blamed and/or be discarded. In favour of something, that on the face of it has had its day! Why am I saying this, because even when I tried turning off all three of the other protection ware, AVAST still wasn't firing on all cylinders and still couldn't connect to the internet?

Who should we choose next to be named and shamed, as being at fault. Perhaps the usual scapegoat, Microsoft Updates?!
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 25, 2010, 01:00:57 PM
Hi Asyn

Thanks for your insight, opinions and suggestions. But I've been running this set-up now for a few years and quite frankly everything has been running like a dream. Never better. I may be classed as a 'Newbie' on this site, but when it comes to PC's I help and advise others. I think that your suggestion would be - pardon the pun - a sin.

Just because AVAST has decided to go down this road I don't see why the other cogs in an otherwise super engine should be blamed and/or be discarded. In favour of something, that on the face of it has had its day! Why am I saying this, because even when I tried turning off all three of the other protection ware, AVAST still wasn't firing on all cylinders and still couldn't connect to the internet?

Who should we choose next to be named and shamed, as being at fault. Perhaps the usual scapegoat, Microsoft Updates?!


You're welcome and try this... ;)
http://forum.avast.com/index.php?topic=61045.0
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: igor on June 25, 2010, 01:02:19 PM
From what you describe, it's pretty likely that your firewall is blocking avast! from the Internet.
So, have you tried adding the rules to permit such communication?
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 25, 2010, 01:12:03 PM
From what you describe, it's pretty likely that your firewall is blocking avast! from the Internet.
So, have you tried adding the rules to permit such communication?

That's nearly impossible, igor... He's a pro. ;D
Sorry, couldn't resist... ;)
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 25, 2010, 02:03:25 PM
Hi igor

"From what you describe, it's pretty likely that your firewall is blocking avast! from the Internet. So, have you tried adding the rules to permit such communication?"

Thanks for your input, however it would seem that I didn't make myself clear. Either way, here it is again, in brief...

"even when I tried turning off all three of the other protection ware, AVAST still wasn't firing on all cylinders and still couldn't connect to the internet?"

As with you, the Firewall was my first thought, as a potential culprit too. The firewall is set up in such a way that when a new program is installed it always asks if it should be blocked or allowed. I told it to 'allow' then - when it couldn't connect - I checked to make sure. It was/is allowed. But even so, I now know catagorically that it can't be anything to do with any of my protection ware, for the reason I say above.

As yet I haven't uninstalled this latest AVAST although I have now disabled it. In favour of  SpywareTerminator's Clam AV. I have to have some protection while I wait and see if you guys can come up with anything to save the day.

Asyn thanks for the link, I'll give it a go. I'll have to keep my toes crossed, because I really don't want to have to lose AVAST.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 25, 2010, 03:25:15 PM
Asyn thanks for the link, I'll give it a go. I'll have to keep my toes crossed, because I really don't want to have to lose AVAST.

You're welcome..!
And don't worry, you won't have to lose avast, as we will lead you, if neccesary...
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 25, 2010, 03:45:00 PM
Another up-date

I tried again and this time it succeded in both downloading and installing. But don't cheer too soon, because sadly the outcome is no brighter than it was in the first place. We haven't moved on, we are in fact back to square one, as...
ERROR: Cannot connect to server
As before neither could anything else untill I adjusted the Shields, then...
ERROR: Cannot connect to server
But everything else can!!?
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: igor on June 25, 2010, 03:58:27 PM
The firewall is set up in such a way that when a new program is installed it always asks if it should be blocked or allowed. I told it to 'allow' then - when it couldn't connect - I checked to make sure. It was/is allowed. But even so, I now know catagorically that it can't be anything to do with any of my protection ware, for the reason I say above.

I believe it is... however, we've seen it a number of times anyway. The theory is that:
- the corresponding avast! module changes when avast! is updated
- the firewall detects the change - and would like to ask about what to do, but it happens too soon during the boot process, so it's not able to ask
--> it just blocks the connection
What usually helps is to delete the corresponding rules from the firewall, and let them be re-created again.

avast! doesn't do anything special when trying to update... it simply asks Windows to connect to the particular site. So, either there's no network connection, or the domain isn't resolved correctly (shouldn't be the case, because half of the update servers on the list are in IP format), or a firewall is blocking the connection...
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 25, 2010, 04:11:35 PM
Then how do you explain this...

"even when I tried turning off all three of the other protection ware, AVAST still wasn't firing on all cylinders and still couldn't connect to the internet?"
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 25, 2010, 04:20:42 PM
Hi igor

I see where you're coming from. What if I were to turn off the Firewall and then install AVAST. When I turn the firewall on again and it sees AVAST it will ask me if it should block or not? But before I do that I'll dete any reference to AVAST in firewall?
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Gopher John on June 25, 2010, 04:22:29 PM
Then how do you explain this...

"even when I tried turning off all three of the other protection ware, AVAST still wasn't firing on all cylinders and still couldn't connect to the internet?"


Read http://support.mozilla.com/en-us/kb/firewalls (http://support.mozilla.com/en-us/kb/firewalls).  Download EnumProcess.exe from http://www.trolly.homepage.t-online.de/EnumProcess.exe (http://www.trolly.homepage.t-online.de/EnumProcess.exe).  Run it after turning off all three of the other protection sofware.  It should be quite enlightening. ;D
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: lukor on June 25, 2010, 06:09:31 PM
I would suggest the old firewall test -- try to stop all shields, and then manually stop avast antivirus service (verify that avastsvc.exe is not running). Then remove all traces of avast processes from the firewall. Then restart the service, e.g. by clicking the "Fix now" button. During startup, the firewall, if it is configured so, should popup and notify you about this new program (did it already done that?) It should ask you to allow avastsvc.exe to open some ports for listening (the Mail Shield and Web Shield proxy servers are running inside this process) and also for outgoing traffic (this service is also connecting to the web for updates). Other popups you should see if the firewall is doing its job correctly is one for the process "avast.setup" and one for "avastui.exe" - both for outgoing traffic.

L.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 26, 2010, 02:44:38 PM
Hi lukor

I Turned off AVAST as per your suggestions. Then I looked into 'Task Manager' and 'avastsvc.exe' is still running. Task Manager won't allow me to turn it off. any suggestions how I can do this?

Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 26, 2010, 02:59:04 PM
Hi Gopher John

In view of your links, what if I were to...
Uninstall AVAST
Uninstall Ashampoo Firewall
Install AVAST and see if it runs OK or not?
If both it and my PC do.
I could then reinstall Ashampoo Firewall.
OR
Would it be possible and may be easier, for me to do a 'System Restore' to before I uninstalled Avast 4.8 and update to 5?
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Gopher John on June 26, 2010, 03:23:18 PM
Hi Gopher John

In view of your links, what if I were to...
Uninstall AVAST
Uninstall Ashampoo Firewall
Install AVAST and see if it runs OK or not?
If both it and my PC do.
I could then reinstall Ashampoo Firewall.
OR
Would it be possible and may be easier, for me to do a 'System Restore' to before I uninstalled Avast 4.8 and update to 5?

Like others in this thread, I think that a firewall is blocking Avast from updating.  Please do as I suggested with EnumProcess and post the results here.

If EnumProcess shows that Ashampoo Firewall is the only thing that could block Avast connecting to the internet, there should be a way in it's interface to remove Avast's entries.  When Avast attempts to connect, Ashampoo should ask you to allow it.  Do so.

If this works you may avoid having to uninstall/reinstall your software.  A system restore at this time may well make things worse.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 26, 2010, 03:41:03 PM
Hi Gopher John

"there should be a way in it's interface to remove Avast's entries."
There is, I can and have removed Avast's entries in Ashampoo Firewall.

"When Avast attempts to connect, Ashampoo should ask you to allow it.  Do so."
It does and I do.

On it's latest attempt to connect, the following was Avast's Error message:

'Cannot connect to download***.avast.com(**.***.***.**:80)'

The asterix are numbers, but as they change each time it tries, I don't think they are relevent. 80 is the Port number and is constant.

Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 26, 2010, 03:52:50 PM
In view of your links, what if I were to...
Uninstall AVAST
Uninstall Ashampoo Firewall
Install AVAST and see if it runs OK or not?

Do exactly this..!! ;)
Not more, not less...
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Gopher John on June 26, 2010, 03:58:27 PM
Hi Gopher John

"there should be a way in it's interface to remove Avast's entries."
There is, I can and have removed Avast's entries in Ashampoo Firewall.

"When Avast attempts to connect, Ashampoo should ask you to allow it.  Do so."
It does and I do.

On it's latest attempt to connect, the following was Avast's Error message:

'Cannot connect to download***.avast.com(**.***.***.**:80)'

The asterix are numbers, but as they change each time it tries, I don't think they are relevent. 80 is the Port number and is constant.



The numbers represented by ** aren't relevant.  Something besides AShampoo may be blocking access.  EnumProcess may show what it is.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 26, 2010, 04:33:12 PM
Gopher John

This is what 'enum' says...

'firewall process from PCSecurityShield/BitGuard Personal Firewall detected'
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Gopher John on June 26, 2010, 05:07:16 PM
Gopher John

This is what 'enum' says...

'firewall process from PCSecurityShield/BitGuard Personal Firewall detected'

That is likely what is blocking Avast.  Can you remove it via Add/Remove Programs?  In googling, I'm not sure whether you have a legitimate program or a fake malware.  At any rate, running two firewalls or antivirus resident is asking for trouble, as you've found out now.  It may appear to work for a while, but at a minimum you wind up with less protection.

Is that all that EnumProcess found?  See http://www.trolly.homepage.t-online.de/tools.html (http://www.trolly.homepage.t-online.de/tools.html)
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 26, 2010, 05:24:27 PM
It doesn't show in the 'Add Remove' list. Even 'Agent Ransack' couldn't find any instance of it on my PC. Prior to finding Avast I tried a selection of Free protection software, but even so, I don't recall ever trying this.

"Is that all that EnumProcess found?" - 'Yes'


Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 26, 2010, 05:27:35 PM
Further to my last posting, why didn't enum see Ashampoo Firewall?
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 26, 2010, 05:34:03 PM
What it actually showed was...

Windows firewall is off
firewall process from PCSecurityShield/BitGuard Personal Firewall detected

With no mention of anything else?
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Gopher John on June 26, 2010, 05:57:05 PM
When you ran EnumProcess, did Ashampoo Firewall show in Windows Task Manager | Processes?

If you don't remember installing PCSecurityShield/BitGuard Personal Firewall, it may be a malware parasite.  Download MalwareBytes free from http://www.malwarebytes.org/ (http://www.malwarebytes.org/)

I PMed Trolly about what EnumProcess found, and am waiting for an answer.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 26, 2010, 06:02:08 PM
Right here we go, I've done a bit of digging. The name of the '.exe' for...
'PCSecurityShield/BitGuard Personal Firewall' is 'firewall.exe'. Which is also the '.exe' file name of 'Ashampoo Firewall'!? In other words they're one and the same. That's why enum didn't point up 'Ashampoo' as well.

After all that, it looks as though I'm back to square one again. But with what looks like an undisputable culprit. So then, where do I go from here? It seems I have two choices, I can either...
(1) - Keep my Ashampoo firewall. Remove Avast and use Clam AV, that comes with Spyware Terminator.
(2) - Keep Avast, remove Ashampoo and look for a replacement. But how many would I have to go through to find one that is compatible with Avast?   
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 26, 2010, 06:06:42 PM
And in answer to your question, while I was posting...

"did Ashampoo Firewall show in Windows Task Manager | Processes?" - No, but firewall.exe did.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 26, 2010, 06:07:45 PM
(2) - Keep Avast, remove Ashampoo and look for a replacement. But how many would I have to go through to find one that is compatible with Avast?   

I would pick this option... ;)
Use PcTools, Comodo, etc. (search the forum for more free firewalls, running well with avast)
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 26, 2010, 06:26:37 PM
Hi Asyn

Comodo, I've tried that, we didn't get on, it was making me paranoid! Have you got something against ClamAV?
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 26, 2010, 06:32:57 PM
Hi Asyn
Comodo, I've tried that, we didn't get on, it was making me paranoid! Have you got something against ClamAV?

Did you try comodo 4.1 (firewall only) yet..?? Much easier to handle for unexperienced users...
(I don't even want to talk about ClamAV...!!)
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Gargamel360 on June 26, 2010, 06:38:48 PM
If you are looking for someone to tell you to drop Avast! in favor of another A.V.,  you might be in the wrong place  ;)

As Asyn said, you can use Comodo just as a plain firewall, no D+, if you wish.

Outpost also has a free FW.

Any of the three mentioned to you here I have not seen any problems reported with Avast!5.
(the other of the 3 mentioned being PCtools)
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Gopher John on June 26, 2010, 07:13:49 PM
Right here we go, I've done a bit of digging. The name of the '.exe' for...
'PCSecurityShield/BitGuard Personal Firewall' is 'firewall.exe'. Which is also the '.exe' file name of 'Ashampoo Firewall'!? In other words they're one and the same. That's why enum didn't point up 'Ashampoo' as well.

After all that, it looks as though I'm back to square one again. But with what looks like an undisputable culprit. So then, where do I go from here? It seems I have two choices, I can either...
(1) - Keep my Ashampoo firewall. Remove Avast and use Clam AV, that comes with Spyware Terminator.
(2) - Keep Avast, remove Ashampoo and look for a replacement. But how many would I have to go through to find one that is compatible with Avast?   

This from Trolly,

Quote
EnumProcess finds only processes known to it. If Ashampoo firewall is not known it will not detect it. It is not invasive and tries to test the processes (may be an idea)

One way to add it, is to use "Processes only" from the dropdown and then send me the list.

You are correct.  Can you do the Processes only in EnumProcess?  I'll forward your result to Trolly.

If you are behind a router, you can uninstall AShampoo while troubleshooting this.  Reboot and then see if firewall.exe is not running.  Then try a manual updating of Avast.

Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 26, 2010, 07:19:54 PM
OK this is my last ditch attempt to see if Ashampoo can redeem itself. Does anyone know what files in Avast 5 should be given 'Full Access Rights'? Apart from...

avastsvc.exe
avast.setup
avastui.exe

These three have already been awarded these rights by Ashampoo.
I have added...

ashupd.exe

But it's still showing the ERROR: Cannot connect to server

Ahampoo is not showing as blocking anything from Avast.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 26, 2010, 07:32:38 PM
Windows Firewall is off
[System Process]
System
\SystemRoot\System32\smss.exe
csrss.exe (Microsoft Corporation / Client Server Runtime Process)
\??\C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe (Microsoft Corporation / Services and Controller app)
C:\WINDOWS\system32\lsass.exe (Microsoft Corporation / LSA Shell (Export Version))
C:\WINDOWS\system32\svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
C:\WINDOWS\System32\svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe (AVAST Software / avast! Service)
C:\WINDOWS\Explorer.EXE (Microsoft Corporation / Windows Explorer)
C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe (Crawler.com / Spyware Terminator Realtime Shield)
C:\Program Files\Ashampoo\Ashampoo FireWall\FireWall.exe -> PCSecurityShield/BitGuard Personal Firewall
C:\Program Files\Crawler\IMToolPack\IMToolP.exe (Crawler.com / IM ToolPack)
C:\Program Files\Alwil Software\Avast5\AvastUI.exe (AVAST Software / avast! Antivirus)
C:\WINDOWS\system32\ctfmon.exe (Microsoft Corporation / CTF Loader)
C:\WINDOWS\system32\spoolsv.exe (Microsoft Corporation / Spooler SubSystem App)
C:\Program Files\Creative\Shared Files\CTAudSvc.exe (Creative Technology Ltd / Creative Audio Service)
svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
C:\WINDOWS\system32\bgsvcgen.exe (B.H.A Corporation / B's Recorder GOLD Service Library)
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLanCfgG.exe (Wireless Monitor Application)
C:\WINDOWS\system32\CTsvcCDA.EXE (Creative Technology Ltd / Creative Service for CDROM Access)
C:\Program Files\VCOM\Fix-It\mxtask.exe (Avanquest Software USA, Inc. / MXTask Background Service)
C:\Program Files\Java\jre6\bin\jqs.exe (Sun Microsystems, Inc. / Java(TM) Quick Starter Service)
C:\Program Files\Common Files\Microsoft Shared\Media Manager\airsvcu.exe (Microsoft Corporation / Media Manager Indexer)
C:\Program Files\Paragon Software\Drive Backup 9 Professional\Net Burner Service\NetBurnerService.exe (Paragon GmbH / Net Burner iSCSI target)
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\WINDOWS\system32\nvsvc32.exe (NVIDIA Corporation / NVIDIA Driver Helper Service, Version 93.71)
C:\Program Files\Spyware Terminator\sp_rsser.exe (Crawler.com / Spyware Terminator Realtime Shield Service)
C:\Program Files\VCOM\Fix-It\mxtask.exe (Avanquest Software USA, Inc. / MXTask Background Service)
C:\WINDOWS\System32\svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
C:\WINDOWS\system32\Tablet.exe (Wacom Technology, Corp. / WacomService)
wdfmgr.exe (Microsoft Corporation / Windows User Mode Driver Manager)
C:\WINDOWS\System32\MsPMSPSv.exe (Microsoft Corporation / WMDM PMSP Service)
alg.exe (Microsoft Corporation / Application Layer Gateway Service)
C:\Program Files\Internet Explorer\IEXPLORE.EXE (Microsoft Corporation / Internet Explorer)
C:\Program Files\IncrediMail\bin\IncMail.exe (IncrediMail, Ltd. / IncrediMail Tray Application)
C:\Program Files\IncrediMail\bin\IMApp.exe (IncrediMail, Ltd. / IncrediMail Application)
C:\DOWNLOADS\AVAST\EnumProcess.exe (Me, myself and I / EnumProcess)
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: darth on June 26, 2010, 09:26:02 PM
In answer to your question "Can I reinstall Avast 4.8 please?".

Yes you can.  View http://www.filehippo.com/download_avast_antivirus/.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 26, 2010, 09:43:48 PM
In answer to your question "Can I reinstall Avast 4.8 please?".
Yes you can.  View http://www.filehippo.com/download_avast_antivirus/.

Sure he can. ;)
Nevertheless support and updates for 4.8 will end soon...
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Gopher John on June 27, 2010, 06:23:12 AM
C:\Program Files\VCOM\Fix-It\mxtask.exe (Avanquest Software USA, Inc. / MXTask Background Service)

From Trolly

Quote
The guy has VCOM FixIt Tools running. According to the page ( http://www.itreviews.co.uk/software/s474.htm  ) it contains TrendMicro antivirus and firewall. Maybe that's the problem.

Uninstall VCOM FixIT Tools, reboot, and check Avast update again.  Let's hope for the best.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 27, 2010, 01:34:24 PM
I can see why anyone reading that resource log might jump to the conclusion that 'Tolly arrived at. However in it's defence, yes it is running, but it's a utility pack. it contains many different programmes, of which I only use a few. When it's running, it is only monitoring the system and letting me know what is happening. As for the utilities in its arsenal I don't use '1 click fix' and I don't have anything set-up to run in auto mode. Everthing is set to run manually, as I like to be in control.

Still, in view of the journey you've undertaken on my behalf, I feel it would be churlish of me not to give your suggestion a go, even though - it has to be said - I have no faith in it.

Ok so I've uninstalled 'Fix-It Utilities' and although I wasn't asked to, I also rebooted the system. Clicked on Avast to update the virus definitions...
ERROR: Cannot connect to the server.
I shall, of course be putting Fix-It back on my system.   
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 28, 2010, 03:27:53 PM
Can anyone tell me how it is that I could register through Avast and yet Avast can't download AV updates?
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Lisandro on June 28, 2010, 03:30:07 PM
Can anyone tell me how it is that I could register through Avast and yet Avast can't download AV updates?
1. Firewall blocking it.
2. Problems with your system time and date.
3. Set "No proxy" into avast update settings (instead of auto detect).
4. Temporary glitch of the update servers.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 28, 2010, 03:57:37 PM
Hi Tech

My answers in reverse order...

4 - Am I right in thinking that if this were the case the problem would be at the Avast end and nothing to do with my PC?
3 - I have tried both settings, with the same result. At present it is set to 'No Proxy'
2 - The time and date are correct.
1 - Apparently, according to the people on this forum, turning off my Firewall isn't good enough. I have to install it. I was about to do just that when I got you reply.

However the reason I haven't done that so far is because right up till the Avast people changed told me to move up to 5, Avast has been working perfectly well on my system for the past year. Up until now everyone on this forum have been pointing the finger of blame squarely at various software on my PC. The thing is though, my PC was running like a dream, no problems until Avast changed to 5 and I updated (or tried to). Now it's saying that there's an ERROR Cannot connect to servers. You are the first Avast supporter who has suggested that there might be something amiss with the servers!

The question now is, what can i do about it? 
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 28, 2010, 04:00:07 PM
"1 - Apparently, according to the people on this forum, turning off my Firewall isn't good enough. I have to install it. I was about to do just that when I got you reply."

Should read...

"1 - Apparently, according to the people on this forum, turning off my Firewall isn't good enough. I have to uninstall it. I was about to do just that when I got you reply.

Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Lisandro on June 28, 2010, 04:01:16 PM
4 - Am I right in thinking that if this were the case the problem would be at the Avast end and nothing to do with my PC?
Depends on 1...

1 - Apparently, according to the people on this forum, turning off my Firewall isn't good enough. I have to install it. I was about to do just that when I got you reply.
Which is this firewall?

I suggest an installation from scratch (version 5 if you have XP or superior):

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 28, 2010, 04:30:25 PM
What again, this'll be about the third time since you suggested I did it at the start of this fiasco. But, hey ho, I'm nothing if not a glutton for punishment.

You didn't respond after I did it and posted the results last time though!?

If I haven't got a virus by now it would be some sort of miracle.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: lukor on June 28, 2010, 05:32:23 PM
Hi again,

you can go to troubleshooting section in avast setting, disable self defense, than stop all shields, e.g. by right clicking the avast icon, choosing avast! Shields Control  - Disable for 1 Hour.

Then you may stop "avast! Antivirus service" from services control panel, or might even skip this step and kill avastsvc.exe, avastui.exe and avast.setup processes in task manager - if they are running.

No, go to your firewall, remove all notices of avast from the list of applications and then start avastui.exe from the avast installation folder again. Click, "Fix now" button to restart the service. You should see a popup from the firewall, as the serviceses are being started and accessing the net. If not, the firewall is not detecting/allowing network traffic correctly.

Lukas.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 28, 2010, 05:54:36 PM
Hi Tech

This is the update

I followed your instructions...
Ashampoo Firewall asked 'Allow' or 'Block'?
ALLOW
 
POP UP
Welcome to Avast you have successfully installed etc

Registration
Type name and email - Thank you Registered for a year.

UPDATE AV
ERROR: Cannot connect to the server.
I CAN'T CONNECT TO THE INTERNET EITHER!

Clicked on CCleaner
Clicked run uninstaller for Avast - given 3 choices
Change - Uninstall - Update
Chose Update Components
Checked for updates - found updates - downloading packages (*.vpx)
INSTALLING
Product was successfully updated

I STILL CAN'T GET ON LINE
Try updating virus definitions
ERROR: Cannot connect to server

Tweaked shields...

File System Shield  - ON
Mail Shield            - OFF
Web Shield           - OFF
P2P Shield            - ON
IM Shield              - ON
Network Shield      - ON
Behaviour Shield    - ON

YIPPEE I can now get on line
But Avast still can't connect to server

Opened Ashampoo
Checked under 'Firewall Rules'
Avastui.exe - Full access
Avast.setup - Full Access

So, where do we go from here?
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 28, 2010, 05:59:19 PM
Hi lukor

If you don't mind, before I try your suggestions I'll wait and see what TECH has to say re my reply. Cheers ¦¬]
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Gopher John on June 28, 2010, 06:29:30 PM
AvastSvc.exe must be allowed full access to the internet.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: budema on June 28, 2010, 06:49:23 PM
I had the same problem. I work in XP professional SP3...

I've done the following :
- from parameters, i put the proxy on "no proxy" in stead of "automatic detect proxy"
- in control panel - add remove software - on "avast", if you click on change/remove, you have the possibility to update program and database. I did it, and now the synchronisation of VPS and program works OK...

But i have another problem that is not solved : ik cannot download and upload my mails ... always problems (note : firewall / proxy / SSL / ports / ... everything is correct !
but it doesn't work...


 
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: DavidR on June 28, 2010, 07:51:05 PM
Hi lukor

If you don't mind, before I try your suggestions I'll wait and see what TECH has to say re my reply. Cheers ¦¬]

I would suggest trying what PK says as he is one of the avast developers.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Lisandro on June 28, 2010, 08:21:08 PM
So, where do we go from here?
Check your Hosts file (or even replace it with HostsMan (http://www.abelhadigital.com) tool) and see if it's ok.
Can you ping files.avast.com ?
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: lukor on June 28, 2010, 10:00:17 PM
AvastSvc.exe must have ALLOW access rights for both accept (server) and client - without that you are out of luck. What should worry you is why the firewall haven't asked you for that.

Would you mind sending me the list of your LSP network extensions - available e.g. via HijackThis or via this command line:

netsh winsock show catalog >c:\catalog.txt

Then send me,please, the file C:\catalog.txt

(providing you have windows vista+)

Thanks.
Lukas.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: NON on June 29, 2010, 11:20:54 AM
I know some cases Ashampoo firewall blocks avast update even you disable Ashampoo. :-\
http://forum.avast.com/index.php?topic=56120.msg475063#msg475063

Uninstall Ashampoo firewall and see results.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 29, 2010, 11:23:03 AM
Uninstall Ashampoo firewall and see results.

+1
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 29, 2010, 12:15:50 PM
My PC is WinXP Home SP3

Gopher John & lukor
I have now placed 'AvastSvc.exe' into the Firewall 'Full Access'
It makes no difference.

Hi budema nice to see new input
Regarding your suggestions
I've tried all three proxy's, to no avail. At the moment it's set at 'No Proxy'
I also ran the 'Change Installed Components' If anyones interested,
The log file will follow...
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 29, 2010, 12:17:12 PM
...To continue...

DavidR Are you referring to lukor, if so thanks for the heads up. However, I feel I should try to answer others as well.

Tech
"Check your Hosts file (or even replace it with HostsMan tool) and see if it's ok."
I have downloaded and installed this software. but am a little disconcerted regarding a warning within the program, from the guy who built it...
"!These hosts files are not maintained by 'abelhadigital.com. Remember to edit your exclusion list accordingly!"
Also I am concerned as to any knock on effect that might occur from using such a program. For even though I discribe myself as a 'Freeware Junkie' I am cautious and like to know what I am getting and maybe getting into? That said I would need guidance as to how to set it up. It talks about disabling hosts.
So before I take that route, can you tell me where I should look for my Host's File and how I would know if it is OK or not?
Now you say..."Can you ping files.avast.com ?" Possibly, if I have some idea what you were/are talking about. I'm not an idiot but then again I'm not a programmer either.

Hi lukor sorry to keep you waiting, especially in view of my recent discovery as to your position in all this. Anyhow I'm responding to your last posting...
As you've probably already read above I have now placed 'AvastSvc.exe' into the Ashampoo firewall Full Access file.
Also as I have said above, but will reiterate, my system is...
WinXP Home SP3
I haven't got HijackThis, but I will download it. Been there done that. Did a system scan, coudn't/can't see any reference to this...
'LSP network extensions' or 'Local Service Provider Net Ext' or anything like it, at least it doesn't jump out at me?

NON & Asyn
This was my intention yesterday. However, many other suggestion began popping up on the horizon and I felt I should give them a try first. The reason I don't want to uninstall Ashampoo Firewall, is because like all of these protection programs they have to learn the way you work. It takes time and a certain amount of patience from the user and this user doesn't have a lot of that. As it is I don't know how/why I have hung in here so long? It says a lot for Avast, that I feel I should give it my best shot. 
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Lisandro on June 29, 2010, 01:40:45 PM
Graphicool, you can open your hosts file, copy & paste the contents here before doing anything else:
Check the contents of the file at the location for your operating system.

Windows 98 - C:\windows
Windows Me - C:\windows
Windows 2000 - C:windows\system32\drivers\etc
Windows XP - C:\windows\system32\drivers\etc
Windows NT - C:\winnt\system32\drivers\etc
Windows Vista - C:\windows\system32\drivers\etc

Note the file does not have an extension, it's simply hosts

The file can be viewed with notepad.

The default file consists of a number of example lines preceded with # The only required line is
127.0.0.1       localhost
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 29, 2010, 02:00:35 PM
Please read here...!
http://forum.avast.com/index.php?topic=61083.msg517151#msg517151
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 29, 2010, 02:11:25 PM
lukor
I did what you suggested in your second from last post...
Regarding turning off Avast and ending processes in Task Manager.

Then, as instructed I clicked the 'AvastUI.exe' in the AVAST folder.
My Firewall asked...Allow or Block...I clicked 'Make rule Full Access'

I then entered Avast clicked on 'FIX NOW'
It said my system is fully protected. Although it still can't update virus definitions.

I looked in Firewall, the only listing for AVAST is AvastUI.exe Full Access     
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 29, 2010, 02:15:17 PM
I have to say this once again, as I don't recall getting a direct answer last time...

If this is the fault of the Firewall, then why did AVAST 4.8 run perfectly well? Could it be because it was already installed and running, before I installed Ashampoo Firewall???
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: NON on June 29, 2010, 02:45:07 PM
I have to say this once again, as I don't recall getting a direct answer last time...

If this is the fault of the Firewall, then why did AVAST 4.8 run perfectly well? Could it be because it was already installed and running, before I installed Ashampoo Firewall???

It's the fault (or specs ::)) of the Firewall. See the link Asyn showed...

Avast5 has different system from avast4, so there is no guaranty that avast5 runs well on the same computer, which avast4 runs well.
Even minor version-ups solve (or cause) compatibility problem, much less major ones?
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: lukor on June 29, 2010, 02:55:23 PM
Hi, would mind sending the list of LSP extensions? (as described above)  Maybe the Ashampoo firewall itself is implemented as LSP DLL.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 29, 2010, 04:30:45 PM
TECH

This is what it says...

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 29, 2010, 04:32:26 PM
TECH
This is what it says...

Your hosts file is ok..!
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Lisandro on June 29, 2010, 04:43:11 PM
Your hosts file is ok..!
Already answered by Asyn.
I'm empty to guess which is blocking your access to avast servers.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 29, 2010, 04:45:19 PM
Asyn

I just clicked your link...

"In case of Ashampoo, it's not enough to turn it off. It still stays loaded and blocks access.

There's a known bug in Ashampoo that prevents the popups from being displayed for services that don't have the "Interact with desktop" flag set (such as the avast service)"

If this is common knowledge among the AVAST team, then why don't they just set the 'Interact With Desktop' flag?

Following the above statement by Vlk is a post by SmartGuy in which he says...

"Before using ashampoo, i had this problem.... that time i used Comodo's free edition firewall.... i thought maybe comodo blocked avast that why i changed it to ashampoo but the problem still exist"

To my way of thinking this would mean that Comodo too blocks Avast. If this is indeed the case then how come I was told to change my Ashampoo Firewall for Comodo. By none other than...YOU ASYN...

"I would pick this option...
Use PcTools, Comodo, etc. (search the forum for more free firewalls, running well with avast)
asyn"
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 29, 2010, 04:46:16 PM
Already answered by Asyn.
I'm empty to guess which is blocking your access to avast servers.

Ashampoo is...!!
Read the link I posted above. (#64)
There's an answer from Vlk in it... ;)
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 29, 2010, 04:53:15 PM
Asyn
I just clicked your link...
If this is indeed the case then how come I was told to change my Ashampoo Firewall for Comodo. By none other than...YOU ASYN...

Maybe they didn't know..!?? (I won't comment this further) ;)
So did you finally do so..??
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Lisandro on June 29, 2010, 04:55:44 PM
Oh... There are two firewalls remains messing the system? ???
I suggest you uninstall Ashampoo. Boot.
Use Comodo firewall, much better and you can troubleshoot anything into Comodo forums if necessary.
Can you search both sites for a specialized tool to uninstall both firewalls and install Comodo from scratch?
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 29, 2010, 04:58:31 PM
Lukor

I didn't have HijackThis, but I've downloaded and installed it.
Did a system scan, coudn't/can't see any reference to this...

Can't see 'LSP network extensions' or 'Local Service Provider Net Ext' or anything like it, at least it doesn't jump out at me?
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 29, 2010, 05:00:41 PM
Oh... There are two firewalls remains messing the system? ???

No, Tech, just Ashampoo. It brings the troubles all alone..! ;)
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 29, 2010, 05:01:49 PM
Lukor

I didn't have HijackThis, but I've downloaded and installed it.
Did a system scan, coudn't/can't see any reference to this...

Can't see 'LSP network extensions' or 'Local Service Provider Net Ext' or anything like it, at least it doesn't jump out at me?
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 29, 2010, 05:03:10 PM
Lukor

I didn't have HijackThis, but I've downloaded and installed it.
Did a system scan, coudn't/can't see any reference to this...

Can't see 'LSP network extensions' or 'Local Service Provider Net Ext' or anything like it, at least it doesn't jump out at me?

We already read this one..! ;)
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Lisandro on June 29, 2010, 05:10:07 PM
Asyn, I've talked about "remains" and not two firewalls at the same time...
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 29, 2010, 05:11:18 PM
Tech

No, as Asyn says there is only one Firewall 'Ashampoo'. I was recommended to uninstall Ashampoo and install Comodo. I intended to do just that, but owing to circumstance my decision was delayed, luckilly. Because I have since discovered - only a short while ago in fact - that people have been/are having the same problems with Comodo too.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Lisandro on June 29, 2010, 05:14:22 PM
Right now, uninstall every firewall and keep only Windows one...
It's the only way to test.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 29, 2010, 05:20:45 PM
Because I have since discovered - only a short while ago in fact - that people have been/are having the same problems with Comodo too.

Where did you discover that..??
Usuallly there are no problems with comodo, if you just install the firewall part..!! (See my sig..!)
But, as already stated in an earlier reply, you can also use another free firewall, that runs smooth with avast (like PcTools, etc.)
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 29, 2010, 05:37:49 PM
Here Asyn...

Click on this link and look at the post that follows it from SmartGuy

http://forum.avast.com/index.php?topic=56120.msg475063#msg475063

in which he says...

"Before using ashampoo, i had this problem.... that time i used Comodo's free edition firewall.... i thought maybe comodo blocked avast that why i changed it to ashampoo but the problem still exist"
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 29, 2010, 05:40:37 PM
Here Asyn...

Huh... Sorry..! ;)
That's outdated info, as there have been many updates since then...
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 29, 2010, 05:55:14 PM
So what are you saying, that the problem between Avast and Comodo has been resolved?
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Lisandro on June 29, 2010, 05:57:09 PM
So what are you saying, that the problem between Avast and Comodo has been resolved?
Well... There isn't any "opened" problem here in forums.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 29, 2010, 05:59:11 PM
So what are you saying, that the problem between Avast and Comodo has been resolved?

Well, I use both for a long time, now. So, yes..! ;)
Just be sure, that you only install the firewall part of comodo..!!
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 29, 2010, 06:04:06 PM
Well everyone what would you like first, the good news or the bad news?

I'll tell you the bad new's first, because then I won't have to tell you the good news.

The bad news is...

I'm going to have to find and start teaching a new Firewall the way I operate my PC!
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 29, 2010, 06:08:56 PM
The bad news is...

I'm going to have to find and start teaching a new Firewall the way I operate my PC!

That's indeed good news, as you will hopefully have no more problems after that...! ;)
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 29, 2010, 06:25:19 PM
I guess it's all down to what Firewall I eventually choose. But I'll start with the devil I know 'Comodo'. Because if, as you say Asyn, you are using it, it must be ok.

A big thank you to everyone who's taken part in this journey. ¦¬] Especially to those who got it right.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 29, 2010, 06:37:09 PM
You're welcome..!
Please report back your results...
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: lukor on June 29, 2010, 07:09:09 PM
Not that I would encourage you running a firewall that can not deal with 3rd party services, but you can check the "Interact with the desktop" flag in the services panel for the avast antivirus, avast web scanner and avast mail scanner service.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 30, 2010, 10:15:44 AM
Hi lukor

Had you have mentioned it before I'd uninstalled Ashampoo I would have probably given it a try. But now that the deed has been done and whatever I use will have to be trained! I think I'll take asyn's recommendation and give Comodo another chance. If that proves to try my patience a 'what do you want to do' too far, I'll have a look at PCTools. If all else fails, I may give your suggestion a go. Either way I'll let you know how I get on, as I believe feed back to be invaluable. Who know's it might help someone else.

Cheers again guy's, I really wouldn't have wanted to lose AVAST, in my humble opinion and to whom it may concern...

AVAST ANTI VIRUS

IS THE BEST ANTI VIRUS SOFTWARE ON THE INTERNET  

LONG MAY IT RIEGN

¦¬]
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 30, 2010, 03:03:16 PM
Update...

Downloaded and installed Comodo Aargh! It went ballistic. If anything it is worse than it was before!!! It was opening and stacking pop-up's so fast, on top of each other that I was unable to answer any request. Everytime I tried to tick a box or ask for further info, yet another pop-up appeared under my cursor, blocking the previous one! This was more than madness, it was complete and utter insanity!!! These were ALL software program's and hardware neccessities that were all being blocked too fast for me to resolve. The last straw or perhaps I should say the thing that made me pull myself together and be proactive. Was when it decided to block/shutdown my Internet wireless connection. I tried to get Windows to step up to the mark and repair it. It said there was nothing it could do and advised me to contact Belkin.

Then a glimmer of hope floated before my eye's. A pop-up, separated itself from the rest, giving me - or so I thought - a chance to respond in a more positive way. Than just sitting there with my mouth agape, helpless and hapless! It was asking me for my wireless password, so it could allow the connection to go ahead. Gleefully throwing caution to the wind, I typed in my password and clicked enter. As I did I felt the worries of the world being lifted from my shoulders. Only to come crashing back down, as almost immeadiately the message came back 'Not Accepted'.

I'm beginning to think Comodo has got some sort of vendetta against me!? I've uninstalled it and was immeadiately back on line and in control of of my PC and my life.

I shall now give PCTools a go. I'll let you know my findings.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Lisandro on June 30, 2010, 03:43:06 PM
You can disable Defense+ for a while until you get used to.
Or, better, you can set and use the "Clean PC Mode" or "Training Mode".
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 30, 2010, 03:49:35 PM
Hi Tech

Are these tips in regard to PCTools?
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Lisandro on June 30, 2010, 04:06:21 PM
Hi Tech

Are these tips in regard to PCTools?
No, they're related to Comodo Internet Security (and its Defense+).
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 30, 2010, 04:17:15 PM
Thanks for that Tech, but it'll be a cold day in hell before I venture down that road again. I've just installed PCTools Firewall. It's like chalk and cheese. Calm, sedate and orderly. this is the way I would call it. Absolutely no urgent, in your face, paranoia! It's just like Ashampoo before the Avast update. If it carries on like this, I'll be more than happy, fingers crossed.
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 30, 2010, 05:06:01 PM
Thanks for that Tech, but it'll be a cold day in hell before I venture down that road again. I've just installed PCTools Firewall. It's like chalk and cheese. Calm, sedate and orderly. this is the way I would call it. Absolutely no urgent, in your face, paranoia! It's just like Ashampoo before the Avast update. If it carries on like this, I'll be more than happy, fingers crossed.

Well, good you are running smooth now with PCT fw...!
To add to you comodo experience, I guess you didn't select firewall only on installing...!
asyn
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Graphicool on June 30, 2010, 05:32:01 PM
Hi Asyn

I'd have been dissapointed not to have had your input at the end of this!

"I guess you didn't select firewall only on installing"

Well you guessed wrong, because as a matter of fact i did. It would seem though according to what Tech and others have said since the ordeal, I should have had it on 'Training Mode'. Had I have known about it in time I would have given it a go. Still, all's well that has hopefully ended well, if indeed it is the end? Time will tell.
¦¬]
Title: Re: Can I reinstall AVAST 4.8 please?
Post by: Asyn on June 30, 2010, 05:49:02 PM
Well, I'm happy that all is running fine now, sorry about your bad experience with comodo, though..!
Nevertheless PCTools FW is a good software, that usually runs smooth...
If you need help again, feel free to return here to ask.
Have a nice day,
asyn