Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ggh7390217 on July 01, 2010, 07:03:23 PM
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i deleted avast 4.8 pro and installed avast internet security 5.0.545,use same proxy setup ,but i can not update 5.0 automataic or mannuly.i am sure that the proxy seting up and authentication is correct,i tried many times ,but failed
The systerm is windws 7
But it works without the proxy
my proxy set up is like this:
HTTP
10.1.44.111 port:80
authority (basic)
account:*****
pwd: ******
At the end of manual update i saw errors: HTTP 000 then,HTTP 407,at last HTTP error (0)
Is there somebody know why? How can i do?
Thanks a lot
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Please use the latest version..! (5.0.594)
asyn
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OK! But it can not updated by avast itself,
I know i can download the new version of avast through internet and install the new software again
But is there some way easier to update this software from 5.0.545 to 5.0.594??
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But is there some way easier to update this software from 5.0.545 to 5.0.594??
Wont the update button into the avast interface work?
If not, I suggest an installation from scratch:
1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
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OK! I have downloaded the version of 5.0.594 and installed completely according what you said!
But it still has the same problem,can not update through my proxy just like the old version.
So i think using the latest version can not solve my problem
any idea ?
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Can you tell me what to do next?please
Thanks !
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I can only say that something should be wrong into your proxy settings...
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I am sure that there is nothing wrong with my proxy setting !When i was using avast 4.8,used the same proxy setting ,and at that time
it can update easily! It should be other problem
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Somebody please help me!
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Somebody please help me!
Just use direct connection (no proxy)...!
Problem solved..?
asyn
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I am sorry to say that i can not use direct connection (no proxy) in my office,
but i can tell you if i go someplace where i can use direct connection,it works ,it can update easily
The problem is how can i update my avast in office where i only can use proxy connection
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I am sorry to say that i can not use direct connection (no proxy) in my office,
but i can tell you if i go someplace where i can use direct connection,it works ,it can update easily
The problem is how can i update my avast in office where i only can use proxy connection
Update it outside your office, or check back your proxy settings with your admin..!
asyn
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Sorry, i work on some ship ,so can not update outside my office for months
And i have already checked my proxy setting with admin ,that is nothing wrong ,absolutely !
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Sorry, i work on some ship ,so can not update outside my office for months
And i have already checked my proxy setting with admin ,that is nothing wrong ,absolutely !
Please contact avast..!
http://www.avast.com/contacts
asyn
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GGH I am in the same boat as you (not literally lol)
Ok I had this problem show up again on 2 of my PC's in my LAN...
It looks as though updating thru proxy on these 2 PC's is broken...
[I have Endian Firewall (EFW) sitting on my perimeter so port 80 and 445 are blocked, i update thru squid proxy with authentication enabled]
all other PC's can update thru proxy using auth. But these 2 particular PC's do not get through Proxy...error http 407 and or 403 All clients are XP SP3.
when I look through my avast setup.log I can see that avast is still trying to connect using port 80 instead of using my proxy...
These 2 particular PC's have been Repaired using the Windows CD, I am wondering now if that has something to do with it.
The really weird thing is that I opened port 80 on my EFW and then switched avast updates to no proxy and it works...
I cannot leave port 80 open as this will allow all users access to http, I MUST restrict users from the internet by blocking that port...
I have done numerous un-installs re-installs but I keep getting the same problem...tried with newer program versions same thing.
So it looks as though Avast proxy updating may get broken (maybe when you do a Windows repair) and there is no way (that i know of) to fix avast using a proxy once it's broken.
Avast may need to fix this...
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When i try to update my avast ,error happens like these below.Anybody knows what is that? what is "internet: SYNCER: Auth: no authentication" meaning?
11.07.2010 04:07:41 general: Started: 11.07.2010, 04:07:41
11.07.2010 04:07:41 general: Running setup_ais-252 (594)
11.07.2010 04:07:41 system: Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
11.07.2010 04:07:41 system: Memory: 82% load. Phys:185392/1046648K free, Page:642476/2095224K free, Virt:2028060/2097024K free
11.07.2010 04:07:41 system: Computer WinName: GGH-PC
11.07.2010 04:07:41 system: Windows Net User: ggh-PC\ggh
11.07.2010 04:07:41 general: Cmdline: /uninstwiz
11.07.2010 04:07:41 general: Old version: 252 (594)
11.07.2010 04:07:41 registry: Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
11.07.2010 04:07:41 system: Using temp: C:\Users\ggh\AppData\Local\Temp\_asw_aisI.tm~a04820 (20115M free)
11.07.2010 04:07:41 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
11.07.2010 04:07:41 general: DldSrc set to inet
11.07.2010 04:07:41 internet: SYNCER: Agent=Syncer/5.00 (ais-594;p)
11.07.2010 04:07:41 system: Computer DnsName: ggh-PC
11.07.2010 04:07:41 system: Computer Ip Addr: 10.140.73.217
11.07.2010 04:07:41 system: Installed in: C:\Program Files\Alwil Software\Avast5 (20115M free)
11.07.2010 04:07:41 internet: SYNCER: Proxy proxy01.aramco.com.sa:80
11.07.2010 04:07:41 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
11.07.2010 04:07:41 internet: SYNCER: Auth: no authentication
11.07.2010 04:07:41 package: Part prg_ais-252 is installed
11.07.2010 04:07:41 package: Part vps_win32-10070801 is installed
11.07.2010 04:07:41 package: Part setup_ais-252 is installed
11.07.2010 04:07:41 package: Part jrog-a7 is installed
11.07.2010 04:07:41 package: Part jrog2-0 is installed
11.07.2010 04:07:41 general: LoadState: Edition=3
11.07.2010 04:07:41 general: Old version: 252 (594)
11.07.2010 04:07:42 file: SetExistingFilesBitmap: 406->119->119
11.07.2010 04:07:42 general: GUID: 17199a8c-58a4-497d-8a90-fc9d4da47851
11.07.2010 04:07:45 general: Server definition(s) loaded for 'main': 374 (maintenance:0)
11.07.2010 04:07:45 general: SelectCurrent: selected server 'Download517 AVAST5 Server' from 'main'
11.07.2010 04:07:45 internet: SYNCER: Proxy proxy01.aramco.com.sa:80
11.07.2010 04:07:45 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
11.07.2010 04:07:45 internet: SYNCER: Auth: no authentication
11.07.2010 04:07:45 internet: SYNCER: Proxy l/p: zhenguyx/***
11.07.2010 04:07:50 general: progress thread start
11.07.2010 04:07:50 internet: HttpGetWinsock(http://download517.avast.com/iavs5x/servers.def.vpx)
11.07.2010 04:08:21 general: InvalidateCurrent: invalidated server 'Download517 AVAST5 Server' from 'main'
11.07.2010 04:08:21 general: SelectCurrent: selected server 'Download774 AVAST5 Server' from 'main'
11.07.2010 04:08:21 internet: SYNCER: Proxy proxy01.aramco.com.sa:80
11.07.2010 04:08:21 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
11.07.2010 04:08:21 internet: SYNCER: Auth: no authentication
11.07.2010 04:08:21 internet: SYNCER: Proxy l/p: zhenguyx/***
11.07.2010 04:08:21 internet: while trying to get file 'servers.def.vpx', error 0x20000006 has occured, try 1
11.07.2010 04:08:21 internet: tried 1 servers to get file 'servers.def.vpx', but failed (0x20000006)
11.07.2010 04:08:21 file: servers.def.vpx not changed, 1278057475
11.07.2010 04:08:21 package: Download servers.def, servers.def.vpx failed with error 0x20000006.
11.07.2010 04:08:21 internet: HttpGetWinsock(http://208.43.71.154/iavs5x/servers.def)
11.07.2010 04:08:52 general: InvalidateCurrent: invalidated server 'Download774 AVAST5 Server' from 'main'
11.07.2010 04:08:52 general: SelectCurrent: selected server 'Download514 AVAST5 Server' from 'main'
11.07.2010 04:08:52 internet: SYNCER: Proxy proxy01.aramco.com.sa:80
11.07.2010 04:08:52 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
11.07.2010 04:08:52 internet: SYNCER: Auth: no authentication
11.07.2010 04:08:52 internet: SYNCER: Proxy l/p: zhenguyx/***
11.07.2010 04:08:52 internet: while trying to get file 'servers.def', error 0x20000006 has occured, try 1
11.07.2010 04:08:52 internet: tried 1 servers to get file 'servers.def', but failed (0x20000006)
11.07.2010 04:08:52 file: servers.def not changed, 1278057475
11.07.2010 04:08:52 package: Tried to download servers.def but failed with error 0x20000006.
11.07.2010 04:08:53 general: Error:Other HTTP error (0), while trying 208.43.71.154:80/http://208.43.71.154/iavs5x/servers.def
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11.07.2010 04:07:41 system: Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
If this is true, you need to update your Vista to the latest service pack...!!!
asyn
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My system is the latest version of Win7 Ultimate .~~~~~~~~What make avast think it's vista ?
what is "internet: SYNCER: Auth: no authentication" meaning?
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Because that is what your avast log file is reporting (the part that Asyn quoted in his) as your OS version. Now avast should be able to detect and report win7 as it is compatible with win7.
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Well ,my system is win7 ultimate indeed! And the software of EVEREST also detect this win7 system,showing in the snapshot below[[/img]
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Well ,my system is win7 ultimate indeed! And the software of EVEREST also detect this win7 system,showing in the snapshot below
That's a strange problem...!
Please contact avast. (See reply #13)
asyn