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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: chrimael on July 02, 2010, 09:55:33 AM

Title: Internet connection impossible with Avast 5
Post by: chrimael on July 02, 2010, 09:55:33 AM
 Hello,
used Avast 4 until the discovery of Avast 5 that I have downloaded, until this moment I 've never had any problems with this software but now lorsqu'Avast 5 is in service I can not connect Internet (to do this I need to disable all agents) .... from where my question: why?
-I connect via Firefox Is this the worries
-I have removed the other antivirus
-I have disconnected my firewall (the Windows)
-I have loaded the latest version of Avast 5
-I' m on XP SP3
in advance thank you for your answers and your help.
-
Title: Re: Internet connection impossible with Avast 5
Post by: Asyn on July 02, 2010, 12:34:58 PM
Choose direct connection (no proxy) in: Settings - Updates
asyn
Title: Re: Internet connection impossible with Avast 5
Post by: schaff on July 02, 2010, 01:05:48 PM
I have exactly the same issue with firefox and XP, impossible to connect to internet, without disabling the web protection. Everything was ok with avast 4.

Help please  :) :) :)
Title: Re: Internet connection impossible with Avast 5
Post by: Asyn on July 02, 2010, 01:13:03 PM
I have exactly the same issue with firefox and XP, impossible to connect to internet, without disabling the web protection. Everything was ok with avast 4.

Help please  :) :) :)

Please try, what I've posted above...
asyn
Title: Re: Internet connection impossible with Avast 5
Post by: chrimael on July 03, 2010, 10:56:12 AM
Helle,
Choose direct connection (no proxy) in: Settings - Updates
asyn
ok thank you,
quick supplementary question, the manipulation that I have to do that is in the setup menu of Avast?
Title: Re: Internet connection impossible with Avast 5
Post by: Asyn on July 03, 2010, 11:02:46 AM
Click Settings - Updates
You'll find the Proxysettings there.
asyn
Title: Re: Internet connection impossible with Avast 5
Post by: chrimael on July 03, 2010, 03:41:36 PM
Hello,
I just made this adjustment and no internet connection is not always possible if Avast 5 is activated
Title: Re: Internet connection impossible with Avast 5
Post by: Lisandro on July 03, 2010, 03:50:44 PM
Seems:
1. A firewall issue.
2. Another software conflict (installed now or bad uninstalled).
3. Infection.
Title: Re: Internet connection impossible with Avast 5
Post by: chrimael on July 03, 2010, 04:12:49 PM
Hello,
the firewall is disabled and this problem occurred during the migration of Avast Avast 4 to 5
I had no problem with Avast 4
Title: Re: Internet connection impossible with Avast 5
Post by: Asyn on July 03, 2010, 04:19:23 PM
Hello,
the firewall is disabled and this problem occurred during the migration of Avast Avast 4 to 5
I had no problem with Avast 4

Can you post a screenshot of: Settings - Updates
Or tell us your settings there, if no SS possible...
Also tell us about other security related software on your machine...!
asyn
Title: Re: Internet connection impossible with Avast 5
Post by: chrimael on July 03, 2010, 04:50:06 PM
(http://img25.imageshack.us/img25/5790/avast1.jpg)
(http://img43.imageshack.us/img43/4156/avast2.jpg)

the firewall is disabled and currently used in the windows
when the agent is disabled web but the other six are active, I can connect to the Internet
Title: Re: Internet connection impossible with Avast 5
Post by: Mr.Agent on July 03, 2010, 04:53:07 PM
Disable is not enought.

What is your firewall that you did disable ?

Maybe try "Detection automatique"

Now go in internet and if your firewall ask for permission then allow and tell me back if its did resolve.
Title: Re: Internet connection impossible with Avast 5
Post by: Asyn on July 03, 2010, 04:58:14 PM
Uncheck this...! (see attachment..!)
Restart.
Try again.
asyn

Title: Re: Internet connection impossible with Avast 5
Post by: Mr.Agent on July 03, 2010, 04:59:35 PM
Asyn i did check it and i did do direct automatic and its work for me with 240 mins intervals of the update. ;)

But maybe he can try your thing.
Title: Re: Internet connection impossible with Avast 5
Post by: Asyn on July 03, 2010, 05:03:23 PM
But maybe he can try your thing.

Yes, he should first try this...
Still I'm waiting for a reply of my question in line 3 of reply #9...!
asyn
Title: Re: Internet connection impossible with Avast 5
Post by: chrimael on July 03, 2010, 07:46:37 PM
Uncheck this...! (see attachment..!)
Restart.
Try again.
asyn


I just try what you asked me to do and still not internet connection.
I connect only if the Web Agent is disabled ...
Still I'm waiting for a reply of my question in line 3 of reply #9...!
asyn
it concerns the infection? I do not know if am infected, I will disconnect and run a scan of my entire computer, this may be long (the last time it took one day)
What is your firewall that you did disable ?
c 'is the original Windows XP
I'll see if I can uninstall it but I'm not good at computers
Thank you very much for your help and your effort
I run the scan and I'll let you informed
Title: Re: Internet connection impossible with Avast 5
Post by: Asyn on July 03, 2010, 08:02:19 PM
it concerns the infection? I do not know if am infected, I will disconnect and run a scan of my entire computer, this may be long (the last time it took one day)

No. What I asked you was...
Which other security related programs are running on your machine...??
Please post them here...!
asyn
Title: Re: Internet connection impossible with Avast 5
Post by: chrimael on July 03, 2010, 09:36:14 PM
 :-[ :-[
sorry I didn 't understand: when I have installed avast 5 it told me that F-Secure Anti-virus (I seem to remember that this program was installed on my computer at the same time as Windows XP SP2 (SP3 now))was active and there was a risk of conflict but my problem is I do not find the place or is F-Secure Anti-virus but I'm looking ...

I have done a quick scan (File: 42065 - Records: 9667 - volumes of data tested: 15.5 GB) and nothing has been found but I am aware that this is not worth a thorough scan.

but I repeat, I am not good at computer and I may often ask stupid questions or do not always understand the meaning of your explanation
Title: Re: Internet connection impossible with Avast 5
Post by: Asyn on July 03, 2010, 10:53:18 PM
Don't run 2 Avs at the same time...!
http://www.f-secure.com/kb/2109
Do you use a firewall..??
asyn
Title: Re: Internet connection impossible with Avast 5
Post by: SafeSurf on July 03, 2010, 10:53:52 PM
when I have installed avast 5 it told me that F-Secure Anti-virus (I seem to remember that this program was installed on my computer at the same time as Windows XP SP2 (SP3 now))was active and there was a risk of conflict but my problem is I do not find the place or is F-Secure Anti-virus but I'm looking.

I think your problem is that you have 2 resident (active) antivirus (AV) programs on your machine -- Avast and F-Secure.  You can only run one resident AV on your machine at a time.  It sounds like you want Avast, so you need to DELETE F-Secure.  To do this, go to Control Panel > Click on Add/Remove Programs > a new window will open up and in this new window look for F-Secure > when you find F-Secure click on it and there will be a button that says "Change/Remove."  After you have done this, reboot your machine twice.  Go back into Control Panel > Click on Add/Remove Programs and see if F-Secure is now gone.
Title: Re: Internet connection impossible with Avast 5
Post by: SafeSurf on July 03, 2010, 10:55:55 PM
Sorry Asyn...we think the same  ;)
Title: Re: Internet connection impossible with Avast 5
Post by: Asyn on July 03, 2010, 11:00:40 PM
Sorry Asyn...we think the same  ;)

No problem, same time - same message...! ;)
asyn
Title: Re: Internet connection impossible with Avast 5
Post by: chrimael on July 03, 2010, 11:10:03 PM
agree I do this and I just give you the result
thank you all  :)
Title: Re: Internet connection impossible with Avast 5
Post by: Asyn on July 03, 2010, 11:12:08 PM
agree I do this and I just give you the result
thank you all  :)

Awaiting your feedback..!
asyn
Title: Re: Internet connection impossible with Avast 5
Post by: SafeSurf on July 03, 2010, 11:29:29 PM
Chrimael,

Do you understand that you need to DELETE F-Secure to fix your problem?

After you do this, let us know if this fixed your problem.  Thanks.
Title: Re: Internet connection impossible with Avast 5
Post by: chrimael on July 04, 2010, 11:18:09 PM
Good evening
Yes I have understood,
My worry now is that I do not find this anti-virus (F-Secure), I think I'll have to look manually since is not in listings ds programs.
But I'm fine eventually find .....
I'll keep you informed
thank you and goodnight
Title: Re: Internet connection impossible with Avast 5
Post by: Asyn on July 04, 2010, 11:26:15 PM
You're welcome...!
And a good night to you, too. :)
We'll be ready for your feedback.
asyn