Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Pio47 on July 10, 2010, 02:53:59 PM
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Bonjour,
I just updated my Avast Free version --> I got Avast 5.0.0. But nothing works !! It is impossible to start the protections, it is impossible to update the virus data base ot the Avast program !!
I uninstalled then I reinstalled Avast -- > same problem !!!
The Windows XP security center warns me I have no virus protection.
Please what can I do to restart all that ?
Pierre
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Isn't it because I installed Avast onto disk G: (not onto disk C:) ?
Pierre
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Okay uninstall avast completely and install it to your system drive
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Actually i curious on this topic.
Ive never try installing it on different drive.
I dunno if it doesn't work. Try googling but nothing came up.
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I had the same experience. It seemed to install properly on my system drive, but when I tried to start it I got the message that the firewall could not be started. I shut down all other malware protection but it made no difference. And yes, it's the latest version (5.0.594). I'm running Win XP pro x64. I tried to contact Avast tech support but that was a half hour wasted listening to someone say they would be with me right away. Their tech support sucks, to say the least.
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I'm running Win XP pro x64. I tried to contact Avast tech support but that was a half hour wasted listening to someone say they would be with me right away. Their tech support sucks, to say the least.
The number of people using XP pro x64 can be counted on one hand I believe.
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The number of people running xp64 may be small, but what does that have to do with my problem?
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Bonjour,
My problem is the same whichever is the disk (C: or G:) Avast is installed onto !!! It impossible is to start a virus data update or a program update, it is impossible to activate the protection agents !!!
I understand that just after installation Avast 5 can be used for 30 days, but I get a warning like "Test period finished". I tried to register twice: twice I received the same registration key, twice I got a warning like "Registation key not valid" !!!!!
Tens of times I installed or updated Avast in my PC or in friends PC, it is the first time I can't reach the end >:( >:( >:(
Please, please help !!!
Pierre
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Pio47,
If you are looking to have only the trial version installed, it appears you have a trial Key, which is only good for 30 days. However it needs to be installed on your C/drive...not the G/drive.
If you had a prior version of Avast (like 4.0) and still have the Key and it is not expired, you can still use that key for the upgraded 5.0.594, but you need to reinstall (see below) before you reinsert the Key (see directions below).
If you want the Free, or Pro version, you need to delete the trial version from your G/drive.
I suggest a CLEAN install to fix your problems. Print and follow these directions:
1. Save a copy of newest version of Avast (5.0.594) for the version you need and save it to your HDD on the C/drive:
Free – http://files.avast.com/iavs5x/setup_av_free.exe (http://files.avast.com/iavs5x/setup_av_free.exe)
Pro – http://files.avast.com/iavs5x/setup_av_pro.exe (http://files.avast.com/iavs5x/setup_av_pro.exe)
2. Download the Avast Uninstall Utility, aswClear5.exe http://www.avast.com/uninstall-utility (http://www.avast.com/uninstall-utility) and save it to your HDD, which is the C/drive...I suggest you put it on your desktop away from other icons (it has uninstall tools for both 4.0 and 5.0). If you didn't uninstall the older version of 4.0, you can do it at this time.
3. Disconnect from the Internet at this time; turn off your connection from the Internet.
4. Uninstall Avast through "Add/Remove Programs" in Control Panel.
5. Boot into Safe Mode (http://Safe Mode) (hit F8 repeatedly) and run the Avast Uninstall Tool.
6. Reboot twice.
7. Clean your computer up (clean up cache, temporary Internet files, etc.).
8. Install the newest version of Avast and reboot twice.
9. Get Internet access and update Avast definitions.
10. Register your copy or add the license key for Free, Pro or AIS:
On-line registration is very simple and it's the preferred method for all users of Avast Free Antivirus 5.0 installed on a computer with standard Internet connectivity. To perform on-line registration, follow these steps:
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=459 (http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=459)
Please let us know if you have any further questions. Thank you.
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Thank you very much SafeSurf for your detailed answer.
I was using the free Avast 4 version, my previous key just reached the 12 months limit. As automatically suggested, I am trying to install the new free Avast 5 version and a new registration key, I just clicked with my mouse on links proposed but the result is a problem for which I am spending hours … >:( >:( :'( :'(
From my point of view this new version and the updating procedure still contains too many bugs, they have not been sufficiently tested …
If Avast needs to be installed on disk C: , why let the user be able to install onto disk G: ?!!
I am going to apply your special procedure, I hope it works !!!
Pierre
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No luck !!! ???
I carefully applied the procedure given by SafeSurf: all the problems are the same !!!
- Impossible to activate the protection agents
- Impossible to register with the Avast free version key I obtained three times (3 times the same key): "the key is not valid" !!!!
- Impossible to perform an update of the VPS virus data (nothing happens)
- Impossible to perform an update of the Avast application (nothing happens)
In the update tab, I get a warning saying the VPS virus data is out of date, but a few lines above the date is 09/07/2010 (9th of July) !!!
:'(
Pierre
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Pierre, I suggest an installation from scratch:
1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
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Thank you very much Tech for your answer.
I applied rigorously your procedure: the result is the same as with the procedure suggested by SafeSurf (which seems equivalent to yours), nothing is OK, same problems as in my previous post !
I hoped it worked when I saw that the setup file indicated in your procedure is not the same as the one I downloaded previously, but … :'( :'(
To-morrow I'll consider Avast 4 reinstallation with a new registration key. Unfortunately I erased the Avast 4 setup file I used to save till the next version is OK !
Pierre :-[ :-[ :-[
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Did you have any other antivirus in this machine?
Any other security program that could interfere?
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Bonjour,
No the only antivirus in my PC is Avast.
Windows Defender is permanently running, I prevent it from starting for trying to install Avast: no difference.
From time to time I use Spybot and Adware, I run this program only on demand, no resident program is running.
I tried to set the different parameters of Avast but it is impossible to save them. Example in the Update page (*):
- none of the 2 connection parameters is marked
- I mark Permanently connected to Internet and I save
- when I come back to this page none of the connection parameters is marked !!
- If the main window of Avast is set to Update tab, after having clicked on Save, for one second I can see the version of Avast displayed as 5.0.128, the version value permanently displayed is 125.146.21997 (??!!)
I am applying your procedure a second time ...
Pierre
(*): I use Avast with French language, I don't warranty the translations.
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are you sure your pc is malware free ? maybe something is blocking the install.....
Check your computer for Malware with
Malwarebytes Anti-Malware 1.46 http://filehippo.com/download_malwarebytes_anti_malware/
after install click update so you have latest database before scan
click the remove selected button to quarantine anything found
you may post the scan log her
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No the only antivirus in my PC is Avast.
From time to time I use Spybot and Adware, I run this program only on demand, no resident program is running.
Drop Spybot.
Try again.
asyn
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Following the procedure suggested by Tech, I installed Avast 4.8 again (finally I found back the setup file …): it is impossible to have it OK like I had it 4 days ago !!!.
I got this warning:
“Le sous-système AAVM a détecté une erreur RPC”
From information in this page
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=101&ratingconfirm=1
I tried to start or switch to automatic the 2 Avast services in manual mode (avast!Mail Scanner and avast! Web Scanner): impossible !!
Please call an ambulance, I am getting crazy.
Thank you to Asyn and Pondus for suggestions, I am trying to apply them.
Asyn, please, what do you mean by "Drop Spybot" ?
Pierre
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Asyn, please, what do you mean by "Drop Spybot" ?
Pierre
I mean to uninstall it completely, if you use avast 5.x. ;)
You can replace it with free Mbam. http://www.malwarebytes.org/mbam.php
asyn
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Pierre,
What Asyn is trying to tell you is that there have been other people on the forum here telling us that they have had problems with Spybot (and some with Adware).
1. First start by uninstalling Spybot.
2. Second, run the Malwarebytes' Antimalware (MBAM) that Pondus gave you the link and directions for you to make sure you do not have malware.
3. You need to go back to my first directions and uninstall Avast without Spybot and do a CLEAN install, but make sure you uninstall BOTH versions 4.0 and 5.0 since they are both are your machine.
4. Make sure you reboot your machine after this as I mentioned in my directions.
5. Once you get Avast 5.0.594 (I gave you the link in my directions), then update the definitions. Reboot your machine.
6. Then get back on the Internet and Register or put your Key in. Make sure your Key is for the Free version and not a Trial (30-day version).
Let us know how this process goes in this order.
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I disconnected from the Internet.
I performed a scan with Spybot, AdAware, IO Bit Security/ASC, I erased all malwares detected, and I completely uninstalled all these applications.
I performed a quick scan with Windows Defender → OK.
I performed a (second) scan with MBAM: 2 malwares the first time, no malware found this second time.
I uninstalled Avast 4 and Avast 5 with aswclear5.exe (I runned it twice).
I rebooted my machine twice.
I cleaned C: (system disk) and G: (some more program files, to free space on C:).
I installed Avast 5 with setup file setup_av_free.exe / 5.0.594.0 (link given by SafeSurf).
I rebooted twice → Avast seems NOK ! (icon in the system tray with a red mark)
I connected to the Internet and stopped Windows Defender.
Everything is as before: Avast is NOK, nothing is possible !!! The registration key I got for the fourth time is not valid !!! Nothing happens when I try to update, impossible to save parameters, ...
It seems that my Internet connection is not detected by Avast. What must I be able to read in firewall parameters concerning Avast ?
(I am not allowed to view the article http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=459 , even after having created my Avast account)
Now I am completely crazy ...
I help about a dozen of friends to install and maintain their PCs, I always say them "Update an application only if you want actually solve a problem or if you absolutely want to use the new features of the new release" !
WHY HAVE I TRIED TO UPDATE AVAST, WHAT A MISTAKE ?!? :'( :'( :'(
Pierre
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May I interject with a silly question right here. Is it normal that I should start getting alerts about "updating Avast" (I'm using free version 4.8.1368) whose updates feature expires for me October 1st? And I'm only curious about one more thing in this follow up question. Could I stick with the Free version of 4.x for a while longer after renewing my subscription in October? In any event, will I continue to get these flash alerts about updating my Avast software until I finally move to the version 5? ???
Thanks.
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I performed a (second) scan with MBAM: 2 malwares the first time, no malware found this second time.
Did you put the malware into MBAM quarantine?
I rebooted twice → Avast seems NOK ! (icon in the system tray with a red mark)
I connected to the Internet and stopped Windows Defender.
Restart Win Defender (WD) so you have some AV protection! As long as Avast is not working and we are trying to fix the problem, make sure WD is ON and the definitions are updated. Also, do MBAM scans on-demand periodically in the meantime.
It seems that my Internet connection is not detected by Avast. What must I be able to read in firewall parameters concerning Avast ?
What is your firewall (FW)? And is your FW blocking anything from Avast to connect to the Internet? How do you connect to the Internet (cable, DSL, proxy, etc.)?
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bcool,
There is a thread about your issue already posted. To answer your question, Avast is notifying 4.0 users now because it will stop supporting v.4.0 at the end of the year. You will however be able to renew your license 14 days prior to the expiration date and I would suggest upgrading or doing a clean install to v. 5.0.594. You will continue to get the pop-up reminders until you upgrade or install v.5.
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Thank you so much. :)
I'm sorry for not doing due diligence and finding the previous thread.
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Bonjour,
Yes I put malware in quarantine; see image http://noellathomas.free.fr/Malware.JPG (http://noellathomas.free.fr/Malware.JPG)
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My firewall is the one of Windows XP.
Nothing appears about Avast in the "Exceptions" tab. Is Avast concerned by one the lines ?
I use an ADSL modem. My machine is permanently connected to the Internet through an Ethernet cable connected to the modem.
Pierre
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Uncheck 'Permanently connected to the Net'.
Choose direct connection (no proxy).
Can you update avast now..?
Also check your hosts file..!
As some malware was found on your machine, there still could be a threat left that blocks a proper installation/update. Are you able to run a boot time scan with avast..?
You can also try to update the VPS here: http://www.avast.com/download-update
asyn
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Bonjour Asyn,
The problem is I can't save Avast parameters: if I save, nothing is saved ! When I come back to the parameter window parameters are the previous values.
In the Update tab, none of the connection parameters is marked, and it is impossible to mark "Permanently connected to the Internet" and save it. For Proxy, Automatic detection is marked, it is impossible to mark and save "No proxy".
What do you mean by "check your hosts file" ?
It is impossible to run a boot time scan: when I “planify” a scan it is not executed. In the scan tab of the main window of Avast the scan is still kept planified for next start-up !!
Pierre
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suggestion.......run OTL from Essexboy`s guide and post the log`s.
He can then take a look inside and see if everything is OK
http://forum.avast.com/index.php?topic=53253.0
lower left corner: +Additional Options > Attach ( OTL.Txt and Extras.Txt )
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Pierre,
I think malware may be the cause of your problems. Please check out the Virus and Worms forum here in Avast http://forum.avast.com/index.php?topic=53253.0 (http://forum.avast.com/index.php?topic=53253.0). Essexboy is one of our malware removal experts and if after running the logs, he can help you. I know you already did the MBAM scan, so you already did half of what he suggested, but he offers more information. Take a look and any malware related information you have and this should be posted in that section. Otherwise we can continue here.
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Sorry Pondus...we think the same. ;)
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Sorry Pondus...we think the same. ;)
No need to be sorry ;D
And the problem does not have to be malware, and the point is that Essexboy can also see other problems with this log.......
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Here http://noellathomas.free.fr/Logs.zip (http://noellathomas.free.fr/Logs.zip) find logs of Malwarebytes and OTL, I hope this will help you to solve my problem. I don't understand these logs.
A question: do you think it is actually possible a malware causes so many troubles to Avast while all other applications (many) are perfectly running ?
(Explorer, Firefox, Thunderbird, Mailwasher, Open Office, Sunbird, Photoshop, Skype, Musicmatch, VLC, Filezilla, ZoomBrowser, Canon Scanner, Adobe reader, ...)
It is hard to believe that Avast is not itself the cause of its problems ...
I am most grateful to you for your assistance. :-*
Pierre
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A question: do you think it is actually possible a malware causes so many troubles to Avast while all other applications (many) are perfectly running ?
Yes, it's possible, as some Malware only blocks AV software...!
Best to do now is to wait for Essexboy. Did anyone inform him about this thread..?
asyn
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Did anyone inform him about this thread..?
Yes, he has been alerted.
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Did anyone inform him about this thread..?
Yes, he has been alerted.
Ok, thanks SafeSurf..! (Also for the PM..!) ;)
asyn
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I can see no evidence of malware - I wonder whether bit defender is blocking it ?
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I can see no evidence of malware - I wonder whether bit defender is blocking it ?
That's possible..!
But the user never stated he has bit defender...
Or did I miss that..??
asyn
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I never installed Bit Defender ...
Pierre
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Hi everyone!
I have been using Avast! with no problems untill recently when I got an update reminder. everytime I try to update it says cannot connect to server. my registration is up to date and I am virus and malware free. I uninstalled and reinstalled twice but still get the same message.
I tried to use AVG free edition but there is a problem with that too. I like avast. so if anyone can help Id appreciate it.
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Hi everyone!
I have been using Avast! with no problems untill recently when I got an update reminder. everytime I try to update it says cannot connect to server. my registration is up to date and I am virus and malware free. I uninstalled and reinstalled twice but still get the same message.
I tried to use AVG free edition but there is a problem with that too. I like avast. so if anyone can help Id appreciate it.
Welcome to the forum..!
Please start a new (your own) thread. Thanks..!
asyn
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@ Pio47,
Go to Control Panel > Add/Remove Programs > see if BitDefender shows up there. If so, here is the removal instructions: http://kb.bitdefender.com/KB333-en--How-to-uninstall-BitDefender.html (http://kb.bitdefender.com/KB333-en--How-to-uninstall-BitDefender.html); you will need to download their tool to uninstall it, then reboot twice.
Update me now: Does Avast still not work? What version do you now have installed?
In the Update tab, none of the connection parameters is marked, and it is impossible to mark "Permanently connected to the Internet" and save it. For Proxy, Automatic detection is marked, it is impossible to mark and save "No proxy".
Something is wrong for this to happen as you have no proxy and you should be able to change your settings.
When you open the Avast GUI (Main page), what does it say on it?
- Secured?
- Is there an expiration date?
- Is everything on this page in GREEN?
Does your Avast orange icon on the bottom toolbar have a red "X" over it or a yellow "!" or triangle over it?
Have you done Windows updates? Are you using Windows Defender and MBAM in the meantime until we get this fixed? You need to have AV protection. Make sure you keep these definitions updated regularly in the meantime and do scans.
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Bonjour SafeSurf,
I never installed Bit Defender in my PC, nothing in the Add/Remove Programs window about Bit Defender.
For the last hours, I uninstalled and installed Avast two times more, according to your procedure. The result is always the same, it is impossible to activate anything, impossible to update, impossible to register with the key I received from Avast (“Invalid key” !!!).
The main window of Avast displays 5.0.0 version. The setup file version is 5.0.594.0.
(I downloaded 3 setup files 5.0.594.0 of different size !!! the result is the same with the 3 files.)
I can't save parameters, when I come back to the parameter window none of the parameters I modified is saved.
The main window says “Not secured”.
See 2 images http://dl.free.fr/fwM0K97po
The Avast orange icon has a blank “X” inside a red circle.
I am using Windows Defender. I performed a full system scan
I installed MBAM and used it → second time OK. I just performed a new scan → OK again.
I always accept updates for Windows XP. I just ran Windows Update → no recommended update, only optional updates.
I installed Avira AV, it runs well. I uninstalled it.
Yes I need an AV, and I would like to be able continue to use Avast !
Pierre
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For the last hours, I uninstalled and installed Avast two times more, according to your procedure. The result is always the same, it is impossible to activate anything, impossible to update, impossible to register with the key I received from Avast (“Invalid key” !!!).
Please do not do anymore uninstalls/installs at this point.
I downloaded 3 setup files 5.0.594.0 of different size !!! the result is the same with the 3 files. I can't save parameters, when I come back to the parameter window none of the parameters I modified is saved.
The main window says “Not secured”. The Avast orange icon has a blank “X” inside a red circle.
1. Do you have more than one Avast file on your machine now? You said that you downloaded 3 files of different sizes. Did you uninstall 2 of them leaving only 1 one on your machine? What size is the file?
2. Did you uninstall Avast from your G:/drive (you first installed it there at the beginning of this post accidentally)?
Since you are having such difficulty and we have tried multiple attempts to fix your problem, I would like you to invoke a memory dump to the Avast Team to analyze your problem.
Here is information on how to invoke a memory dump file: http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71 (http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71).
Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server and name it uniquely: ftp.avast.com/incoming (http://ftp.avast.com/incoming). They will analyze the information and get back to you.
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Pio47,
It is by chance that your G drive is an external drive? Like one USB drive that depends on booting to be recognized by windows xp?
Did you ever solved the problem anyway?
Best Regards,
Julio Borges
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Bonjour Julio,
My G: drive is an internal SATA drive, C: is an internal ATA drive.
As my C: drive has now only ~4 GB of available space, if possible I install all applications on G: drive.
Avast 4 was on C: drive, for the update to Avast 5, I tried to install on drive G:, that worked for many applications but failed for Avast 5. So I tried to install Avast 5 on C: but it also failed !
My PC has surely something particular, but I think that Avast has also something particular as it is the only application which does run in my machine.
Pierre
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1. Do you have more than one Avast file on your machine now? You said that you downloaded 3 files of different sizes. Did you uninstall 2 of them leaving only 1 one on your machine? What size is the file?
2. Did you uninstall Avast from your G:/drive (you first installed it there at the beginning of this post accidentally)?
Since you are having such difficulty and we have tried multiple attempts to fix your problem, I would like you to invoke a memory dump to the Avast Team to analyze your problem.
Pierre, I'm awaiting your reply to my questions above. Thank you.
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Bonjour SafeSurf,
I know you are awaiting for my answer, but now my grandchildren occupy my whole days …
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I even downloaded 4 different setup files for Avast 5, I say different because their sizes in Windows Explore are different:
- one file named setup_av_free_fre.exe downloaded on 10th of July, size is 47967 kB
- one file named setup_av_free.exe downloaded on 11th of July, size is 52525 kB
- one file named setup_av_free.exe downloaded on 12th of July, size is 53164 kB
- one file named setup_av_free.exe downloaded on 16th of July, size is 53551 kB
All these files are for Avast 5.0.594.0 version, 3 of them have the same name and 3 different sizes !!!???
Each time I tried to install Avast 5 I always uninstalled the previous version installed. The first installation of Avast 5 was onto disk G: (not accidentally) after having uninstalled Avast 4 from disk C:, all following attempts onto disk C:.
Even I am logged in the Avast Support Center, with the URL you gave me http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71
I get the warning:
ERROR: You are not allowed to view this article or the article does not exist.
I don't know how to save a memory dump, I am looking for a solution through Google.
Please, can you give me the URL of a page explaining how to do a memory dump ?
____________
Yesterday I made a first installation of Avast 5 in the PC of my niece: everything is OK.
Pierre
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Bonjour SafeSurf,
I know you are awaiting for my answer, but now my grandchildren occupy my whole days …
_____________
I even downloaded 4 different setup files for Avast 5, I say different because their sizes in Windows Explore are different:
- one file named setup_av_free_fre.exe downloaded on 10th of July, size is 47967 kB
- one file named setup_av_free.exe downloaded on 11th of July, size is 52525 kB
- one file named setup_av_free.exe downloaded on 12th of July, size is 53164 kB
- one file named setup_av_free.exe downloaded on 16th of July, size is 53551 kB
All these files are for Avast 5.0.594.0 version, 3 of them have the same name and 3 different sizes !!!???
Each time I tried to install Avast 5 I always uninstalled the previous version installed. The first installation of Avast 5 was onto disk G: (not accidentally) after having uninstalled Avast 4 from disk C:, all following attempts onto disk C:.
Even I am logged in the Avast Support Center, with the URL you gave me http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71
I get the warning:
ERROR: You are not allowed to view this article or the article does not exist.
I don't know how to save a memory dump, I am looking for a solution through Google.
Please, can you give me the URL of a page explaining how to do a memory dump ?
____________
Yesterday I made a first installation of Avast 5 in the PC of my niece: everything is OK.
Pierre
hello i dont think you can do a memory dump on a computer but idk i tried that on my windows xp computer and i cant do it so idk maybe someobyd else knows how
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Even I am logged in the Avast Support Center, with the URL you gave me http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71
I get the warning:
ERROR: You are not allowed to view this article or the article does not exist.
Strange, the link works fine here...
Here's the text from the knowledgebase:
asyn
How to invoke memory dump creation?
When asked to create a memory dump (usually because of hanged avast! program), please follow these instructions.
1. Open regedit, go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters and add a new DWORD value called "CrashOnCtrlScroll" (no quotation marks). Make its value 1 (one).
2. Go to Control Panel -> System -> Advanced -> Startup and Recovery settings, and make sure the machine is set to generate COMPLETE memory dump (in the Write Debugging Information section).
3. Reboot the machine.
4. When the computer restarts wait for the problem to occur.
5. When the problem is simulated (i.e. the machine is "dead"), do the following: while holding down the _right_ CTRL key, press the SCROLL-LOCK key twice. This should cause the machine to "blue-screen", and start generating the dump.
6. If the machine doesn't restart on its own (when the dump writing is complete), restart it.
7. ZIP the file \windows\memory.dmp (try to name it uniquely) and upload it to the following ftp site: ftp.avast.com/incoming (note you don't have read access to the site, only write).
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Bonjour Asyn,
1: I know how to do that
2: Go to Control Panel -> System -> Advanced -> Startup and Recovery settings, and make sure the machine is set to generate COMPLETE memory dump (in the Write Debugging Information section): I use Windows XP, in the Write Debugging Information section I can choose:
- Image partielle mémoire (64ko) / Partial memory image (64kB)
- Image mémoire du noyau / Memory image of core/nucleus
I think I must choose the 2nd line.
I understand lines 3 to 7.
I do all that as soon as I can ...
I hope after all that my machine will start again !!!
Pierre
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Since you are having such difficulty and we have tried multiple attempts to fix your problem, I would like you to invoke a memory dump to the Avast Team to analyze your problem.
Here is information on how to invoke a memory dump file: http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71 (http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71).
Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server and name it uniquely: ftp.avast.com/incoming (http://ftp.avast.com/incoming). They will analyze the information and get back to you.
Thanks Asyn. I put this in my Post #43.
Pierre, Avast needs your logs so that they can analyze what is causing your problems. Once they get it, they will look at it and get back to you.
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Thanks Asyn. I put this in my Post #43.
I know, SafeSurf... I read it. ;)
But the user got an error, trying to look at the link.
That's why I posted the text from the knowledgebase.
asyn
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- Image partielle mémoire (64ko) / Partial memory image (64kB)
- Image mémoire du noyau / Memory image of core/nucleus
I think I must choose the 2nd line.
There should be a third line there...!! Do you see it..?
asyn
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I realize that, and I appreciate that. I think he is having problems with hyperlinks, so thank you. ;)
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Yes I discovered I have a problem with my default browser (Firefox 3.6.6): whichever solution I choose I get the same page.
But, if I copy the URL http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71 and paste it in Internet Explorer or Opera it is OK !!! I never had such a problem before ....
Here joined is the image of the window I get with Control Panel -> System -> Advanced -> Startup and Recovery settings, "aucun" means "none".
Pierre
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Here joined is the image of the window I get with Control Panel -> System -> Advanced -> Startup and Recovery settings, "aucun" means "none".
Hmm..?
The COMPLETE memory dump option is missing. (see my screenshot)
Are you logged in as Administrator..?
asyn
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Bonjour Asyn,
Yes I am the only user and administrator of my machine.
My OS is Windows XP Professional Version 2002 Service Pack 3.
I have a problem with the system restoration. If I click on System Restoration tab of Control Panel -> System, I get the warning of the image joined. Is that may be the cause of my problem with Avast ?
Pierre
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Bonjour,
I solved the problem I had with Firefox when I tried to open this page http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71 ...
I reinstalled System Restoration which is now OK.
For Avast my problem was then (obviously) the same ...
But, I uninstalled Avast, I deleted all register keys containing "avast" or "alwil", I installed Avast again, AND NOW EVERYTHING IS OK !!
I thank all of you for your perseverance in helping me.
Pierre
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I forgot a question:
Why the Avast removal tool (aswclear5.exe) is not as efficient as I am ??!!
Pierre
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But, I uninstalled Avast, I deleted all register keys containing "avast" or "alwil", I installed Avast again, AND NOW EVERYTHING IS OK !!
I thank all of you for your perseverance in helping me.
You're welcome..!
Good you could solve your problem...
asyn
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Why the Avast removal tool (aswclear5.exe) is not as efficient as I am ??!!
;D Usually it is..! ;)
asyn
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Why the Avast removal tool (aswclear5.exe) is not as efficient as I am ??!!
It depends on what keys you are talking about ?
If they are Legacy keys, they are under the control of the OS and will be removed when required by the OS and they shouldn't be an issue.
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will be removed when required by the OS
David, I read this in avast forum more than once. I think Igor says the same.
My personal experience is that the OS deletes nothing and remove nothing about legacy keys.
To me, it's a myth.
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I don't know as that is where I got it from also, but the legacy key I would have though would be for the new AV when installed, if you were actually installing a new AV, otherwise I would have thought it would be changed.
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Even when I've changed the antivirus, legacy keys are there.
Even when I've changed incompatible software (firewalls to each other, RollBack and CTM, etc.), keys are there.
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Pio47 (Pierre),
I am so glad that everything finally got worked out for you. I know this was a challenge and a learning experience for all. Thank you for your time and patience.
Now that your problem is fixed, can you please go back to the open post in this topic, click the modify button in that Post and change the title/subject, add [Resolved] to the beginning of the title. Thank you. :)