Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: hake on July 11, 2010, 07:04:18 PM

Title: Registration expires in 21 days but I cannot input the new registration key
Post by: hake on July 11, 2010, 07:04:18 PM

Avast 5 Free - I have the new registration key but when I click 'I already have a key', nothing happens.  I am 21 days from expiry.  >:(

I click the 'Register Now' button and nothing happens.  I am Internet connected.  Why is this so difficult?

Title: Re: Registration expires in 21 days but I cannot input the new registration key
Post by: DavidR on July 11, 2010, 07:31:00 PM

avast5 doesn't recognise the expiry at 21 days as avast 4.8 did, it is around 14 days when the avastUI will change giving you the option to re-register or enter a key. It should still show it as being Registered in the avastUI, Maintenance, Registration section, is that correct ?

What I believe you are clicking is for the insertion of the Pro or AIS license file

Title: Re: Registration expires in 21 days but I cannot input the new registration key
Post by: hake on July 11, 2010, 07:35:58 PM

I try clicking 'Register Now'.  Nothing says that Free users must wait.  Very unhelpful for numpties like me.

Anyway, I get the picture.  Thanks for the information.  Wish that Avast would allow a 30 day lead time for this.  It's not very user friendly, especially for the numpty user.

Title: Re: Registration expires in 21 days but I cannot input the new registration key
Post by: Lisandro on July 11, 2010, 07:42:08 PM

Click on Maintenance, than Registration for online registering.
1) Open Avast.
2) Click on "Maintenance" then "Registration".
3) Fill out the form for your license key and click "Submit".

When the time is about to expire you will receive a popup notice to register it again.
Note that you will also need to do steps above if you ever need to reinstall the program.

If it fails (or you're in an offline computer), try offline registration.
Fill the form here ( http://www.avast.com/registration-free-antivirus.php ) and enter (copy & paste) the serial number you've recieved by email.

Also, inserting the license key into: avast! Free Antivirus (http://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=459), avast! Pro Antivirus (http://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=475) and avast! Internet Security (http://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=476).

Title: Re: Registration expires in 21 days but I cannot input the new registration key
Post by: RunBeerRun on July 12, 2010, 01:27:12 AM

Mine can't re-register yet, either, so I'm assuming I have to get closer to the cutoff date. I think the people who handle ticket-emails literally don't know, because I asked it specifically and they just gave me the FAQ page stuff instead.

Title: Re: Registration expires in 21 days but I cannot input the new registration key
Post by: Lisandro on July 12, 2010, 02:49:39 AM

RunBeerRun, did you follow the steps I've posted above?