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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: brian890 on July 14, 2010, 04:07:37 PM

Title: Avast 5.0594 Slow Startup
Post by: brian890 on July 14, 2010, 04:07:37 PM
I'm currently using Windows XP SP3 with Avast 5.0594. Since I installed Avast, my start up has gotten slower. It used to stay at the welcome screen for 10-15 seconds and after my desktop loaded, the Avast icon would have an exclamation mark on it for 2 seconds, then it would be loaded. But recently, the welcome screen stays for 20-25 seconds and Avast starts with an red X icon and takes 5-10 seconds before its ready. Any help here?
Title: Re: Avast 5.0594 Slow Startup
Post by: Silviu C. on July 14, 2010, 05:30:21 PM
Install "Soluto" and see what loads and slows bootup

Get it from http://www.soluto.com/ (http://www.soluto.com/)
Title: Re: Avast 5.0594 Slow Startup
Post by: Asyn on July 14, 2010, 05:31:43 PM
I'm currently using Windows XP SP3 with Avast 5.0594. Since I installed Avast, my start up has gotten slower. It used to stay at the welcome screen for 10-15 seconds and after my desktop loaded, the Avast icon would have an exclamation mark on it for 2 seconds, then it would be loaded. But recently, the welcome screen stays for 20-25 seconds and Avast starts with an red X icon and takes 5-10 seconds before its ready. Any help here?

Which other security related programs are running on your system..?
asyn
Title: Re: Avast 5.0594 Slow Startup
Post by: brian890 on July 14, 2010, 08:00:27 PM
Install "Soluto" and see what loads and slows bootup

Get it from http://www.soluto.com/ (http://www.soluto.com/)
Soluto failed to analyze my boot 3 times and I couldn't gather the results.

I believe the only security tools I use are Windows Firewall and Avast. And super antispyware and malwarebytes antimalware for malware removal.
Title: Re: Avast 5.0594 Slow Startup
Post by: Lisandro on July 14, 2010, 08:14:58 PM
Soluto failed to analyze my boot 3 times and I couldn't gather the results.
Seems you have a problem... I never saw a Soluto error.
Which is the error message?
It has a forum and you can also get help with their email support.
Title: Re: Avast 5.0594 Slow Startup
Post by: brian890 on July 14, 2010, 08:22:15 PM
It says "Soluto failed to analyze most recent boot" I've read their forums and "Soluto failed to analyze most recent boot" is the most common error with 35 people. I have already sent them an email
Title: Re: Avast 5.0594 Slow Startup
Post by: Lisandro on July 14, 2010, 09:00:39 PM
It says "Soluto failed to analyze most recent boot" I've read their forums and "Soluto failed to analyze most recent boot" is the most common error with 35 people. I have already sent them an email
Hope they could help you solve this.
But, look, in your first post you've said delays of 10-15 or 20-25 seconds... I see this is perfect normal...
Title: Re: Avast 5.0594 Slow Startup
Post by: brian890 on July 14, 2010, 11:25:15 PM
Staying at the welcome screen for 20-25 seconds is normal? I thought that everything was supposed to load after the welcome screen  ???
Title: Re: Avast 5.0594 Slow Startup
Post by: Lisandro on July 14, 2010, 11:31:55 PM
Staying at the welcome screen for 20-25 seconds is normal? I thought that everything was supposed to load after the welcome screen  ???
Try setting the avast services to load after other Windows ones (Troubleshooting tab of settings).
Title: Re: Avast 5.0594 Slow Startup
Post by: cek333 on July 15, 2010, 05:55:48 AM
My bootup was also slow with ver 5.0594. I read some reviews about http://www.soluto.com/ on some other sites and decided not to install it. I have the install files for some previous versions so I decided to try that next. So I rolled back to 5.0.545 but it had the same problem. So then I rolled back to 4.8.1368 and now my boot up is quick again. But now I get a pop-up message stating that 4.8 is obsolete or something like that. I'll probably stick with 4.8 for now until the next update ... hopefully it will be fixed then.

Cecil.
Title: Re: Avast 5.0594 Slow Startup
Post by: SafeSurf on July 15, 2010, 09:42:42 AM
My bootup was also slow with ver 5.0594.<snip>I have the install files for some previous versions so I decided to try that next. So I rolled back to 5.0.545 but it had the same problem. So then I rolled back to 4.8.1368 and now my boot up is quick again. But now I get a pop-up message stating that 4.8 is obsolete or something like that. I'll probably stick with 4.8 for now until the next update ... hopefully it will be fixed then.Cecil.
Hi Cecil,

You cannot roll back to a prior version, you need to uninstall it and do a clean install, which I will give you the directions in a moment.  Remnants of other versions (4.0 and 5.0) can cause conflicts, which may be why you were seeing your system slowing down.

Version 4.8 will not be supported after the end of this year, so you will continue to see the pop-ups reminding you to upgrade or do a clean install.  Version 5.0.594 is the latest and most stable version.

Doing an uninstall of Avast and CLEAN install[/b] to fix your problems:

1. Save a copy of newest version of Avast (5.0.594) for the version you need and save it to your HDD:
Free – http://files.avast.com/iavs5x/setup_av_free.exe (http://files.avast.com/iavs5x/setup_av_free.exe)
Pro  –  http://files.avast.com/iavs5x/setup_av_pro.exe (http://files.avast.com/iavs5x/setup_av_pro.exe)
AIS  –  http://files.avast.com/iavs5x/setup_ais.exe (http://files.avast.com/iavs5x/setup_ais.exe)
2. Download the Avast Uninstall Utility, aswClear5.exe http://www.avast.com/uninstall-utility (http://www.avast.com/uninstall-utility) and save it to your HDD (it has uninstall tools for both 4.0 and 5.0).  You will need to uninstall BOTH versions of 4.0 and 5.0.
3. Disconnect from the Internet at this time; turn off your connection from the Internet.
4. Uninstall Avast through "Add/Remove Programs" through Control Panel. 
5. Boot into Safe Mode (http://Safe Mode) (hit F8 repeatedly) and run the Avast Uninstall Tool.
6. Reboot twice.
7. Clean your computer up (clean up cache, temporary Internet files, etc.).
8. Install the newest version of Avast and reboot twice.
9. Get Internet access and update Avast definitions.
10. Register your copy or add the license key for Free, Pro or AIS.
11. Reset your settings, if needed.
Title: Re: Avast 5.0594 Slow Startup
Post by: TranceAddict on July 15, 2010, 07:25:12 PM
Also try running checkdisk service it helped me with my slow boot...
1. You must go "my computer".
2. Right click on ur syster volume, then properties:
(http://s59.radikal.ru/i165/1007/a0/d98cfca11cc8t.jpg) (http://radikal.ru/F/s59.radikal.ru/i165/1007/a0/d98cfca11cc8.jpg.html)
3. Then "service" inlay.
4. Then press "run checking" or something like that, i can't say for sure, cus i'm running russian windows ;)
(http://i072.radikal.ru/1007/60/826c281f1449t.jpg) (http://radikal.ru/F/i072.radikal.ru/1007/60/826c281f1449.jpg.html)
Title: Re: Avast 5.0594 Slow Startup
Post by: brian890 on July 15, 2010, 10:46:28 PM
Running Check Disk did not have any effect on the boot
Title: Re: Avast 5.0594 Slow Startup
Post by: cek333 on July 16, 2010, 04:38:19 AM
Hello SafeSurf:

Thanks for the info. I actually did use the Avast Uninstall Utility, aswClear5.exe, during my 'rollback'. My steps weren't as detailed as you've listed though. But I booted into safe mode, ran aswClear5.exe, rebooted into normal mode, installed my older version of avast, then rebooted to see the effect on the boot-time. (I'm running Windows XP Home SP3 by the way). Lots of rebooting, lol.

Yesterday the result of rolling back seemed to be a definite improvement, today however, after a few tries, my boot up was again on the slow side. (So sorry for any misinformation my original post may have caused.) I guess the correct approach, as was suggested earlier in this thread, is to use a boot profiler to first identify the problem. I'll try to play with that when I have some more time.

Best of luck brian890, like you I find slow boots are really annoying.
Cecil.
Title: Re: Avast 5.0594 Slow Startup
Post by: Asyn on July 16, 2010, 07:35:54 AM
Running Check Disk did not have any effect on the boot

Did you already try Tech's suggestion in reply #8...!??
Also consider to defrag your HD...
asyn
Title: Re: Avast 5.0594 Slow Startup
Post by: SafeSurf on July 16, 2010, 09:11:53 AM
Did you already try Tech's suggestion in reply #8...!??
Also consider to defrag your HD...
After trying what Tech and Asyn suggested, you may want to download a free software to clean up your system that many of us use:

CCleaner http://www.filehippo.com/download_ccleaner/ (http://www.filehippo.com/download_ccleaner/) is a freeware system optimization, privacy and cleaning tool.  It removes unused files (cache, temporary Internet files, etc.) from your system - allowing Windows to run faster and freeing up valuable hard disk space.  It also cleans traces of your online activities such as your Internet history.  Additionally it contains a fully featured registry cleaner.
Title: Re: Avast 5.0594 Slow Startup
Post by: brian890 on July 16, 2010, 01:59:20 PM
Oh, I didn't see that. I guess that solved it. Thanks everybody.
Title: Re: Avast 5.0594 Slow Startup
Post by: Silviu C. on July 16, 2010, 03:26:21 PM
brian, do you happen to also use Perfectdisk ?

In some cases, under XP it did cause slow boot(happened to me), also, please check in  Control Panel -> Administrative Tools -> Event Viewer for any errors under Windows logs -> System or System logs, I forget how they are called on XP
Title: Re: Avast 5.0594 Slow Startup
Post by: Asyn on July 16, 2010, 03:42:20 PM
Oh, I didn't see that. I guess that solved it. Thanks everybody.

You're welcome..!
asyn
Title: Re: Avast 5.0594 Slow Startup
Post by: cek333 on July 16, 2010, 03:48:15 PM
Oh, I didn't see that. I guess that solved it. Thanks everybody.
Hello Brian:
Just wanted to clarify what worked for you since everyone made lots of suggestions. Are you referring to Tech's suggestion in reply #8? to change "avast services to load after other Windows ones (Troubleshooting tab of settings)." Is that done using the soluto program?

Thanks,
Cecil
Title: Re: Avast 5.0594 Slow Startup
Post by: Asyn on July 16, 2010, 03:53:13 PM
1. Just wanted to clarify what worked for you since everyone made lots of suggestions. Are you referring to Tech's suggestion in reply #8? to change "avast services to load after other Windows ones (Troubleshooting tab of settings)."
2. Is that done using the soluto program?

1. I guess so...! ;)
2. No, it's done in the avast settings...
asyn
Title: Re: Avast 5.0594 Slow Startup
Post by: virus hater on July 16, 2010, 11:17:39 PM
Opening the avast user interface is very slow - 30secs to 1min before it opens.  After opening it, clicking on the tabs also sometimes get slow responses that have several secs delay.  I've installed ver 5.0.594 on 3 PCs now, two were program updates, and one was a clean install from web download on a clean install of WinXP.  I have other PCs that use older avast 5 versions that don't have the slow down.  Just seems like the slowdown is a problem with 5.0.594.
Title: Re: Avast 5.0594 Slow Startup
Post by: cek333 on July 18, 2010, 05:33:55 AM
Hello Asyn: Thanks for clarifying. Cecil
Title: Re: Avast 5.0594 Slow Startup
Post by: Asyn on July 18, 2010, 12:17:40 PM
Hello Asyn: Thanks for clarifying. Cecil

You're welcome..!
asyn
Title: Re: Avast 5.0594 Slow Startup
Post by: Maya Shoval on July 18, 2010, 12:34:55 PM
It says "Soluto failed to analyze most recent boot" I've read their forums and "Soluto failed to analyze most recent boot" is the most common error with 35 people. I have already sent them an email

Hi Brian,
We'd be happy to help sort things out with Soluto
I've replied to your email on Thursday, please get back to me and we'll continue from there.

Silviu - Thanks for recommending us  :)

Maya Shoval
Soluto
Title: Re: Avast 5.0594 Slow Startup
Post by: virus hater on July 20, 2010, 02:51:30 AM
Opening the avast user interface is very slow - 30secs to 1min before it opens.  After opening it, clicking on the tabs also sometimes get slow responses that have several secs delay.  I've installed ver 5.0.594 on 3 PCs now, two were program updates, and one was a clean install from web download on a clean install of WinXP.  I have other PCs that use older avast 5 versions that don't have the slow down.  Just seems like the slowdown is a problem with 5.0.594.
Any suggestion to the above, other than waiting for a new version?
Title: [RESOLVED] Re: Avast 5.0594 Slow Startup
Post by: SafeSurf on July 20, 2010, 05:37:36 AM
@ virus hater,

Please refer to Vlk's response to this in thread: http://forum.avast.com/index.php?topic=61179.0 (http://forum.avast.com/index.php?topic=61179.0) for a complete explanation.
Title: Re: [RESOLVED] Re: Avast 5.0594 Slow Startup
Post by: virus hater on July 20, 2010, 06:06:16 PM
@ virus hater,

Please refer to Vlk's response to this in thread: http://forum.avast.com/index.php?topic=61179.0 (http://forum.avast.com/index.php?topic=61179.0) for a complete explanation.

That doesn't help, as it doesn't seem to be my problem.  I don't have a slow startup problem.  My problem is the user interface is very slow to open.  The "summary" tab is always slow to open.  The other tabs, "scan computer", "real time shield", and "maintenance" always open normally.

Just found out something!!!  When you close the UI and reopen it, it will open the tab that was opened last time.  And since the slowdown seems to be caused by the opening of the "Summary" tab, IF I CLOSE THE UI WHILE THE "SUMMARY" IS NOT OPENED, THERE IS NO SLOWDOWN THE NEXT TIME I OPEN THE UI.

I have duplicated this problem on multiple PCs.  And I had no such problems on older Avast 5 versions.  This is clearly the problem of 5.0.594.
Title: Re: [RESOLVED] Re: Avast 5.0594 Slow Startup
Post by: SafeSurf on July 21, 2010, 08:31:05 AM
When you close the UI and reopen it, it will open the tab that was opened last time. 
This is a known problem that is being looked at.  I believe in the next release it should be fixed. 
Title: Re: Avast 5.0594 Slow Startup
Post by: Giraffe on July 21, 2010, 10:55:47 PM
There does seem to be a delay with the latest version. My system is similar to the OP's and it used to boot to useable in 55 - 60s; now it's more like 90s.
Avast's Services are set to load after Windows' services and have just defragged the HD (Opera loads in 4 - 5s now  :) ).
Everything else is up and running in about 50s, then Avast keeps the cross and then the ! up to about 80s, then RAM drops down by about 50MB then goes up by about 25MB then slowly starts increasing. This did happen with v4 but much earlier and quicker.
Only other security software starting is Comodo Firewall - Comodo AV isn't even installed.
Title: Re: Avast 5.0594 Slow Startup
Post by: SafeSurf on July 22, 2010, 07:22:11 AM
@ Giraffe,

Your signature indicates that you are using Avast 4.8, yet the latest build is 5.0.594.  What version are you using?

Besides Comodo FW, what other programs are loading on start up?  Are any of them essential?  Can you delete or delay the non-essential ones to speed up your start up?   

I would also suggest cleaning your cache, temp. internet files, etc. with something like CCleaner http://www.filehippo.com/download_ccleaner/ (http://www.filehippo.com/download_ccleaner/) - it is a freeware system optimization, privacy and cleaning tool.  It removes unused files (cache, temporary Internet files, etc.) from your system - allowing Windows to run faster and freeing up valuable hard disk space.  It also cleans traces of your online activities such as your Internet history.  Additionally it contains a fully featured registry cleaner.   Many of us use it here.

As you read in Vlk's thread, the shields of Avast do start up in sequence, and the next release will improve the speed of this, but please take a look at your start up programs.  Question:  Did this longer delay occur after installing Comodo?
Title: Re: Avast 5.0594 Slow Startup
Post by: Giraffe on July 22, 2010, 11:12:28 PM
SafeSurf,
Thanks - Profile amended!

System is cleaned out daily, but not much internet stuff as I use Opera and that's often closed on 'Clear and Exit'.
Most of the programmes that i have starting are small utilities; Comodo is the only other big one. I've tried disabling everything from starting and then ran tests with one at once. Only Avast made a large difference; Comodo only a few seconds (and that's essential to load).

Good news re. the next release.
Title: Re: Avast 5.0594 Slow Startup
Post by: Silviu C. on July 24, 2010, 09:27:41 PM
Just something that popped up in my mind, do you use any system utility that has the ability to clear "Prefetch Data" like CCleaner ? If you have such an option enabled, you should disable it and see if that improves your startup times.

PS: Please note that CCleaner does not enable that option by default, but it is worth checking. Also, it might be a good idea to check if not using CCleaner for a while and see if that improves things (maybe a bug in the utility)

PPS:Yes I'm aware of Vlk's explanation on this matter, just trying to make sure that this little bit does not make things worse.
Title: Re: Avast 5.0594 Slow Startup
Post by: Asyn on July 24, 2010, 09:31:53 PM
Just something that popped up in my mind, do you use any system utility that has the ability to clear "Prefetch Data" like CCleaner ? If you have such an option enabled, you should disable it and see if that improves your startup times.

Why do you think about prefetch..??
And whom do you want to adress in this thread..? (many different posters..!)
asyn
Title: Re: Avast 5.0594 Slow Startup
Post by: Silviu C. on July 24, 2010, 09:53:15 PM
@Asyn, because CCleaner was mentioned here and it does have the option to clear that data. I was trying to address Giraffe's problem. In fact I'm going to do a bit of experimenting myself as I do use CCleaner, but my system usually sleeps overnight so I rarely observe the boot process.
Title: Re: Avast 5.0594 Slow Startup
Post by: Asyn on July 24, 2010, 10:00:22 PM
@Asyn, because CCleaner was mentioned here and it does have the option to clear that data. I was trying to address Giraffe's problem. In fact I'm going to do a bit of experimenting myself as I do use CCleaner, but my system usually sleeps overnight so I rarely observe the boot process.

I see. ;)
Thanks for your feedback..!
asyn
Title: Re: Avast 5.0594 Slow Startup
Post by: SafeSurf on July 25, 2010, 06:02:13 AM
@ Silviu C.,

I use ccleaner with prefetch and it does not delay my start up time with Avast.  I've been using it both software, since ccleaner first came out, and Avast on 4.0 then 5.0.  But feel free to experiment on your machine.
Title: Re: Avast 5.0594 Slow Startup
Post by: Silviu C. on July 25, 2010, 09:18:17 AM
Well, according to Soluto... there's a difference. The last two reboots were part of the experiment.

I will reffrain to use CCleaner for about a week and see what happens in that timeframe. I will also not install/uninstall that might add something that runs during startup.
Title: Re: Avast 5.0594 Slow Startup
Post by: Giraffe on July 25, 2010, 09:49:28 AM
I don't use CCleaner - found that it borked one or two things.

Occasionally Prefetch will be cleaned out: everything deleted manually and a basic Layout.ini file copied to the folder, but that's usually after months rather than days.
Title: Re: Avast 5.0594 Slow Startup
Post by: Silviu C. on July 25, 2010, 10:26:05 AM
Yes, Windows will purge prefetch data by itself once in a while and keep the 32 most used entries. No need to "help" it. I was merely asking people that have this type of problem and use CCleaner to experiment. Software does sometimes interact in weird ways.
Title: Re: Avast 5.0594 Slow Startup
Post by: SafeSurf on July 25, 2010, 10:32:54 AM
Software does sometimes interact in weird ways.
It certainly does.  That's why we ask people about their security software all the time (current and past) as this often causes problems with remnants left behind with incomplete or improper removal.  Thank you for your input.  ;)
Title: Re: Avast 5.0594 Slow Startup
Post by: darth on July 25, 2010, 10:25:48 PM
Recomend "SIW" in your case for the most info about your OS. From a-z info.

View http://www.gtopala.com/
Title: Re: Avast 5.0594 Slow Startup
Post by: SafeSurf on July 26, 2010, 03:17:23 AM
@ darth,

Now that you have over 20 posts, please go to the top of the page to the PROFILE tab to enter your Signature > Forum Profile Information (keep your email "hidden" unless you want others to know) > click Save.   Your Signature or information about your machine, security software, OS, etc. will be posted with each post making it easier to help you, and you to help others.  Thank you.  ;)
Title: Re: Avast 5.0594 Slow Startup
Post by: cek333 on October 12, 2010, 01:50:49 AM
Just a note for those using WinXP Home ... I was able to speed up my boot using Bootvis, a tool originally written by Microsoft but which has since been abandoned by Microsoft and is now available from sites like softpedia.com. From the 'Trace' menu I selected the 'Optimize System' option. After it did it's magic my boots were back to normal. Bootvis also has a profiler tool and if I'm reading it correctly, the slow down seemed to be caused by Disk I/O rather than any particular application.
Cecil.