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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: moose-beast on July 19, 2010, 07:07:08 PM

Title: Avast 4.8 Pro & Outlook 2007 - resident outlook scanner not started
Post by: moose-beast on July 19, 2010, 07:07:08 PM
I have Outlook 2007 Office Pro and Avast 4.8 Pro installed on Windows 7 operating system.

Have noticed when i look at the resident scanners that the outlook scanner says it is waiting for the subsystem to start but outlook is up and running - all other scanners are started

any suggestions
Title: Re: Avast 4.8 Pro & Outlook 2007 - resident outlook scanner not started
Post by: Lisandro on July 19, 2010, 07:56:25 PM
Make sure the avast plugin is not disabled into MS Outlook:

Outlook 2007 > Tools > Trust center > Add-inns > Manage Disabled items.

The message "The provider is waiting on the subsystem to start" will be shown there until you open MS Outlook.
The plugin will be enabled automatically after that.

Why didn't you upgrade to version 5.0.594 yet?
Title: Re: Avast 4.8 Pro & Outlook 2007 - resident outlook scanner not started
Post by: moose-beast on July 19, 2010, 08:13:41 PM
Make sure the avast plugin is not disabled into MS Outlook:

Outlook 2007 > Tools > Trust center > Add-inns > Manage Disabled items.

The message "The provider is waiting on the subsystem to start" will be shown there until you open MS Outlook.
The plugin will be enabled automatically after that.

Why didn't you upgrade to version 5.0.594 yet?

Have tried that - there isnt a disabled item relating to avast.

Title: Re: Avast 4.8 Pro & Outlook 2007 - resident outlook scanner not started
Post by: Lisandro on July 19, 2010, 11:17:30 PM
Why didn't you upgrade to version 5.0.594 yet?
Title: Re: Avast 4.8 Pro & Outlook 2007 - resident outlook scanner not started
Post by: moose-beast on July 20, 2010, 01:28:02 PM
Why didn't you upgrade to version 5.0.594 yet?
Hi - have upgraded as you suggested - bit of a struggle but got there in the end - many thanks for your help