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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: azcome on July 30, 2010, 09:29:02 AM

Title: When the red ball turns, the sound is distorted
Post by: azcome on July 30, 2010, 09:29:02 AM

After upgrade from version 4.8 to 5
when the red ball turns the sound is distorted.
Thanks  :)
Hello
[Win XP]

Title: Re: When the red ball turns, the sound is distorted
Post by: SafeSurf on July 30, 2010, 09:37:00 AM

Do you mean the voice of Avast?  In 4.8, it used to be a man's voice.  In 5.0, it is a woman's voice.

Is the sound on your machine OK in other areas (excluding Avast)?

Title: Re: When the red ball turns, the sound is distorted
Post by: silviucc on July 30, 2010, 09:47:16 AM

First, tell us more about your PCs specs. CPU, amount of RAM, storage...
Second, give more details regarding your problem... what sound is distorted ?

Title: Re: When the red ball turns, the sound is distorted
Post by: azcome on July 30, 2010, 09:55:30 AM

While I'm watching a movie, if the wheel turns red audio scratch.
If I disable Avast (10 minutes) the problem does not occur
Thanks

Title: Re: When the red ball turns, the sound is distorted
Post by: azcome on July 30, 2010, 10:00:24 AM

Now I'm out, do not remember the RAM and CPU.
I think it is deficiency of RAM ...  :-\

Title: Re: When the red ball turns, the sound is distorted
Post by: SafeSurf on July 30, 2010, 10:12:57 AM

Perhaps this thread may offer some suggestions http://forum.avast.com/index.php?topic=56367.0 (http://forum.avast.com/index.php?topic=56367.0) for troubleshooting.

Title: Re: When the red ball turns, the sound is distorted
Post by: azcome on July 30, 2010, 10:26:57 AM

Well, I'm going to study ...  :)
Thanks
Hello

Title: Re: When the red ball turns, the sound is distorted
Post by: azcome on July 30, 2010, 03:09:52 PM

Win XP Pro Ver. 2002 Service Pack 3
AMD Athlon 64 X2 Dual
Core Processor 5000+
2.61 GHz - 2GB RAM

I read that Avast 5 is lighter than 4.8
You can go back to version 4.8?  ???
Thanks

Title: Re: When the red ball turns, the sound is distorted
Post by: silviucc on July 30, 2010, 04:18:30 PM

Are you running the video from the same drive as the rest of the system ? What do you use to view the video ? Does it help if you exclude the player ?

To exclude the player do this:

1) open Avast interface
2) go to Real-time Shields
3) click on File System Shield and then click on the "Expert settings button"
4)go to exclusions and enter the full path to video player executable or use the "browse" button to get to it
5) after this click OK and check if it still messes your playback

Do you also happen to use bittorrent at the same time ? Do the files you download go to the same drive where the video files are ?

Title: Re: When the red ball turns, the sound is distorted
Post by: azcome on July 31, 2010, 10:32:17 AM

"Are you running the video from the same drive as the rest of the system ? "
Yes

"What do you use to view the video ? "
Video LAN player

"Does it help if you exclude the player ?"
Now I exclude the player

"Do you also happen to use bittorrent at the same time? "
Yes, Emule e bittorrent  ::)

"Do the files you download go to the same drive where the video files are ?"
No, in another drive.

Closing Emule and Torrent seems to be better.
Today I test

Thanks for your help  :)