Avast WEBforum

Other => General Topics => Topic started by: whosur on August 08, 2010, 07:04:11 PM

Title: virus
Post by: whosur on August 08, 2010, 07:04:11 PM

avast detected a virus and can not move to chest. This is the error message " Error access denied (5)"

I am running windows 7 home premium 64 bit.

Title: Re: virus
Post by: CharleyO on August 08, 2010, 07:48:02 PM

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We need more information ... what is the name of the virus and where was it found?


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Title: Re: virus
Post by: DavidR on August 08, 2010, 08:02:52 PM

What avast version are you using 4.8 or 5.0 ?

What is the malware name, the infected file name, where was it found e.g. (C:\windows\system32\infected-file-name.xxx) ?

You could try booting into safe mode (as the boot-time scan isn't currently available in 64bit OS versions) and run an avast scan from there (use the desktop icon to start avast as it doesn't run in safe mode by default..

Title: Re: virus
Post by: whosur on August 08, 2010, 09:15:31 PM

I am using avast 5
The file is   C:\program files(x...exe\inetm.dll    high threat win 32:malw...

Title: Re: virus
Post by: polonus on August 08, 2010, 09:28:56 PM

Here is some cleansing advice:
http://www.bleepingcomputer.com/forums/topic8631.html

polonus

Title: Re: virus
Post by: whosur on August 09, 2010, 03:38:00 PM

thank you for the help. I ran avast in safe mode and was able to get rid of it .  again thank you.

Title: Re: virus
Post by: DavidR on August 09, 2010, 04:15:37 PM

You're welcome.

Title: Re: virus
Post by: modati on August 09, 2010, 04:17:22 PM

David rules!