Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Dewg on August 11, 2010, 11:07:11 PM
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Many of my 4.8 Pro users are reporting failures with updates today (red error box in lower corner). The error is:
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Information about current update:
Last encountered error: The package is broken.
Total time: 45s
- Vps: Updated
(previous version: 100811-0, updated version: 100811-1)
Server: download825.avast.com (174.120.185.18)
Downloaded files: 5 (75.25 KB)
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Only thing in common is all the monthly Windows updates were applied this morning.
Is anyone else experiencing problems with 4.8 updating today after the Microsoft updates?
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Have them try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.
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It's literally hitting all of my 200 users - I'm getting dozens of support requests this afternoon. I have to run repair on all 200 users? This sounds more like a corrupt file on one of the Avast update servers, and less like a problem with the Avast install.
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It's literally hitting all of my 200 users - I'm getting dozens of support requests this afternoon. I have to run repair on all 200 users? This sounds more like a corrupt file on one of the Avast update servers, and less like a problem with the Avast install.
My thoughts exactly although I haven't seen the flood of posts indicating this is a widespread problem so maybe it was discovered & rectified?
Any 'official' acknowledgement/answer from Avast themselves yet?
Regards,
-=Glyn=-
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Package broken - seems like there are a lot of posts - so far several of my clients have called and I am seeing the same message in my own office.
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Hello,
I'm sorry about the problems caused with the previous update (1101), currently release update fixes this issue so please update to 1102.
Best Regards