Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 21, 2010, 05:05:44 AM

Title: avast wont open when i click on it
Post by: REDACTED on August 21, 2010, 05:05:44 AM

i installed 5.0 it said successful and my  security center says its scanning but when i try to open it to access it it says  "application failed to start because its  side by side  configuration is incorrect"   ???????
i cant get to the control center

thanks    scott

Title: Re: avast wont open when i click on it
Post by: Tarq57 on August 21, 2010, 05:26:48 AM

Hi, Welcome to the forum
Did you reboot after the installation?
What was the previous AV, and how was it removed?

Title: Re: avast wont open when i click on it
Post by: REDACTED on August 21, 2010, 05:36:30 AM

thanks     i did reboot and i had norton and removed it from add rem. programs

Title: Re: avast wont open when i click on it
Post by: Tarq57 on August 21, 2010, 05:44:22 AM

Try downloading and running the Norton Removal Tool, available from Majorgeeks (http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html) (official tool) - click to download under the animated chevrons.

Reboot afterward. See how that goes.

Title: Re: avast wont open when i click on it
Post by: REDACTED on August 21, 2010, 05:48:07 AM

ok   thanks