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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: icethenet on August 23, 2010, 03:27:17 AM
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I see all the other but they say good for 60 days. I have 5.0 but it is a piece of crap keeps locking up my system avastSvc.exe puts the cpu to 99% and memory to 162,000. The only remedy is to reboot. I was pissed about 1/2 way through a video rip I had to reboot after 2 hours of waiting for the task manager to open to figure out what was causing my machine to bog down. Now I have to wait another 2 hours. I am going to uninstall this product and look for something else or install an older version. Until they get this "BETA" program debugged. Fine Virus protection but the GUI or Something need's major overhaul. This has happened about 5 or 6 times I didn't know what was doing it because I would just reboot. I was thinking it was Firefox again. This time I waited and was Shocked and Horrified to see that my Anti-virus Program is the Virus.
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5.0.594 is NOT beta. It was beta for awhile and 99% of the users are happy with its performance. You can get the older vers. 4.8, but I don't know how long it will be supported. Rumors are that maybe you'll still be able to get virus updates until January, 2011.
Here's a link for older versions it your really want to go that way:
http://filehippo.com/download_avast_antivirus (http://filehippo.com/download_avast_antivirus)
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Hi icethenet,
Welcome to the forum. :) Often times when someone is having difficulty with an AV it is due to other things. So let's trouble shoot to see what is going on. First I need to know the following:
1. What is your OS, 32 or 64-bit, RAM?
2. What version of Avast did you install? 5.0.594?
3. What product of Avast did you install? Trial (30-days), Free, Pro, AIS?
4. What other security software do you currently have or did you have in the past on this machine including antivirus (AV), firewall (FW), and other security programs (resident and on-demand)? If they were in the past, how did you remove them (the vendor's uninstaller's tool or another way)?
5. Are your MS Updates (if you have Windows) current?
6. Are your software updates current?
7. Are the Avast definitions (updates) current?
8. When was the last time you did any kind of scan in Avast, and if so what kind of scan was it?
I'm sorry for all the questions, but this will help identify issues that are causing problems. Thank you.
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5.0.594 is NOT beta. It was beta for awhile and 99% of the users are happy with its performance.
Sounds like what bill gates said ;D
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Hi icethenet,
Welcome to the forum. :) Often times when someone is having difficulty with an AV it is due to other things. So let's trouble shoot to see what is going on. First I need to know the following:
1. What is your OS, 32 or 64-bit, RAM?
sys is 64 2.61GHZ OS 32xp media center ram 1gig ram 4000+ AMD
2. What version of Avast did you install? 5.0.594?
yes
3. What product of Avast did you install? Trial (30-days), Free, Pro, AIS?
Free
4. What other security software do you currently have or did you have in the past on this machine including antivirus (AV), firewall (FW), and other security programs (resident and on-demand)? If they were in the past, how did you remove them (the vendor's uninstaller's tool or another way)?
Prior AVG Then Kaspersky The Avast Vendor unistall from programs Then Personal sweep of Program files and CCleaner for the reg
for security I have avast mbam and nat firewall
5. Are your MS Updates (if you have Windows) current?
Yes
6. Are your software updates current?
Yes
7. Are the Avast definitions (updates) current?
Yes
8. When was the last time you did any kind of scan in Avast, and if so what kind of scan was it?
Full about 2 weeks ago after install impressed it found 5 viruses after kaspersky.
I'm sorry for all the questions, but this will help identify issues that are causing problems. Thank you.
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It looks from your log that you still have remnants of AVG on your system (but disabled). You may want to run the AVG uninstaller tool again for complete removal:
http://www.askvg.com/ultimate-collection-of-uninstallers-removal-tools-for-all-popular-anti-virus-software/ (http://www.askvg.com/ultimate-collection-of-uninstallers-removal-tools-for-all-popular-anti-virus-software/). Having remnants may cause a conflict with any resident security software.
You also have some things on Start Up that you probably can remove to speed things up, but it is up to you.
Upgrading your RAM may help your speed issue as well. 1gig of RAM is about the minimum we recommend.
Let me ask you about the viruses that Avast found after switching over from KAS. Were they put into the Virus Chest or what did you do with them? Did you remove them or area they still sitting in the Chest?
Have you done an Avast Boot-time scan? Clean?
Have you updated MBAM and done a scan to see if you are clean recently?
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ok well I deleted the remnants of AVG and it seems to be working better I finally got it to do a boot scan it used to lock up and It hasn't locked up yet so it may be cured. This should be checked at install time I know AVG will not load if it sees other virus programs the avast installer should check these things before it was released out of beta.
Well I am still having usage issues it is not as bad now but it is still doing it. Here is a screenshot to show the CPU Shooting up to 80-99% of CPU Power Memory is no longer climbing up to 160,000 but 60,000 still makes machine run super slow.
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2 questions how many gb is ur ram storage and whats ur procesor ?
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This should be checked at install time I know AVG will not load if it sees other virus programs the avast installer should check these things before it was released out of beta.
What ???
Do you know how many different AVs are out there? There's no way an installer could check for all the possibilities. We as users have to take on some responsibility ourselves when installing new software. ::)
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What ???
Do you know how many different AVs are out there? There's no way an installer could check for all the possibilities. We as users have to take on some responsibility ourselves when installing new software. ::)
Yes I know how many there are! but how many have conflicts with Avast. It is those that Conflict with Avast that have to be detected and removed before installation. I don't know of many AV's that have this type of Installation Problem. And why should I take responsibility for installing software? I am a windows user :-\ not a Linux User ;D
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Yes I know how many there are! but how many have conflicts with Avast. It is those that Conflict with Avast that have to be detected and removed before installation. I don't know of many AV's that have this type of Installation Problem. And why should I take responsibility for installing software? I am a windows user :-\ not a Linux User ;D
Wow, if you feel the responsibility isn't yours, that means you are a man without boundries ;D
You should install all the A.V.'s listed on VirusTotal, then sue all the vendors individually when you have to reformat, since it is clearly their fault, never yours ::)
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Yes I know how many there are! but how many have conflicts with Avast. It is those that Conflict with Avast that have to be detected and removed before installation. I don't know of many AV's that have this type of Installation Problem.
The problem is not specific to Avast having a problem with other AV's upon installation, but it is a known issue that ANY resident security software can cause a conflict with another resident AV. See below:
Running two AV on the same computer can create all kind of mysterious windows errors and false detections.
Clash Of The Antivirus Apps:
http://www.smartcomputing.com/editorial/article.asp?article=articles/2003/s1407/38s07/38s07.asp (http://www.smartcomputing.com/editorial/article.asp?article=articles/2003/s1407/38s07/38s07.asp)
Why you should never run more than one AV (see reply from quietman7):
http://www.bleepingcomputer.com/forums/index.php?s=49db784baecf17e7b189c833aafb624d&showtopic=260844&view=findpost&p=1441638 (http://www.bleepingcomputer.com/forums/index.php?s=49db784baecf17e7b189c833aafb624d&showtopic=260844&view=findpost&p=1441638)
But back to your issue. So it seems that removing AVG helped with your issue; this is good. :)
You also have some things on Start Up that you probably can remove to speed things up, but it is up to you.
Upgrading your RAM may help your speed issue as well. 1gig of RAM is about the minimum we recommend.
Let me ask you about the viruses that Avast found after switching over from KAS. Were they put into the Virus Chest or what did you do with them? Did you remove them or are they still sitting in the Chest?
Have you updated MBAM and done a scan to see if you are clean recently?
Can you please comment on the above questions I asked previously since this will help me trouble shoot to help you better. BTW, was your Boot scan clean? Thank you.
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why do you want the old 4,8 version? when the new 5 is far better then the old 4,8 its lighter on ram, fast scanner and have behavior shield added to mention a few options avast 5 have that 4,8 didn't By the way the support of avast 4.8 will be drooped around 1 of September. hope this will convince you to go for the version 5 of avast :)
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But back to your issue. So it seems that removing AVG helped with your issue; this is good. :)
You also have some things on Start Up that you probably can remove to speed things up, but it is up to you.
Upgrading your RAM may help your speed issue as well. 1gig of RAM is about the minimum we recommend.
Let me ask you about the viruses that Avast found after switching over from KAS. Were they put into the Virus Chest or what did you do with them? Did you remove them or are they still sitting in the Chest?
Have you updated MBAM and done a scan to see if you are clean recently?
Can you please comment on the above questions I asked previously since this will help me trouble shoot to help you better. BTW, was your Boot scan clean? Thank you.
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OK here was the viruses avast found after kis
win32:
trojan-gen
malware-gen
dropper-gen
dropper-gen
vbmod[trj]
malware-gen
malware-gen
I did full mbam found 4 more malware detetected
I did full A/V Scan found like 4 more found 2 on boot scan
system is running better but still memory locks at times.
I just shut it off in services and run it when I want to run scans
the memory leak happens more when I run bittorrent.
but not necessarily only when when I run bittorrent.
I am an IT for a non profit org. I was seeing if avast would be a good choice for the network. I just don't think the 5.0 version is good enough yet and the 4.8 loosing support is not a big confidence builder. I have to install this on 26 computers and I can't imagine having this many problems X 26 that is why I was checking the 4.8. I know this software is really good at detecting viruses and believe me I am impressed with what it does but how can I recommend this software when it has a high price tag for site licenses and the forum is full of complaints. I think that Avast should rethink the 4.8. I think I am going to keep looking perhaps panda looks good. I will keep avast on this machine but not let it run. Seems to be my only option because AVG just doesn't work anymore. Avira never has and there is not many more free ones worth considering. I am going to give it one more field test on windows 7 before I give up on it entirely I doubt with windows xp that 1gig of ram is going to be the problem I know it would with vista or win7 but that is why I run XP it is extremely fast on these modern CPU's and dosn't need much more memory it would be nice if I had more but haven't had any problems running any software that I want. I run dreamweaver photoshop and illustrator and firefox and a few other programs all at the same time and ocasionally it will bog down because firefox has always had a memory leak problem. I am about to 86 that also but I use it for designing websites and well I am hooked even if my memory hits 300,000 all the time. but avast is strait locking my cpu up and that just is so not cool.
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Avast will be releasing v5.1 in a month or two. This will be helpful to someone like you with many machines; you may want to check their blog. You update one as the admin. and all will be updated...I don't have all the details yet, but they are also updating things from v5.0.594 as well. Avast is the only AV with a boot-time scanner and in 5.1 it will work for Win7.
I also run XP machines, so I can relate to your memory issues. I have tested other AV's and that is why I stuck with Avast. But this is certainly your decision. I would look into the new version that is going to be release though.
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Avast will be releasing v5.1 in a month or two. This will be helpful to someone like you with many machines; you may want to check their blog. You update one as the admin. and all will be updated...I don't have all the details yet, but they are also updating things from v5.0.594 as well. Avast is the only AV with a boot-time scanner and in 5.1 it will work for Win7.
I also run XP machines, so I can relate to your memory issues. I have tested other AV's and that is why I stuck with Avast. But this is certainly your decision. I would look into the new version that is going to be release though.
Ya I think I will wait for that this 5.0 is just too beta they needed more testing before releasing. It is defiantly not ready for prime time. and they should still be running 4.8 for another year or 2 I see many people have problems with 5.0 not installing or just plain locking the computer like mine. I spend an hour going through the registry to find old remnants of AVG and KIS. KIS did a complete uninstall and AVG still has remnants so I am not going to totally blame Avast for this one AVG is partially to blame for having a bad uninstaller but being aware of the popularity of AVG I would make a suggestion that Avast search for the existence of AVG in the install process and stop the installer until they remove AVG using your uninstaller or do it automatically if detected.
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Ya I think I will wait for that this 5.0 is just too beta. <snip>I spend an hour going through the registry to find old remnants of AVG and KIS. KIS did a complete uninstall and AVG still has remnants so I am not going to totally blame Avast for this one AVG is partially to blame for having a bad uninstaller but being aware of the popularity of AVG I would make a suggestion that Avast search for the existence of AVG in the install process and stop the installer until they remove AVG using your uninstaller or do it automatically if detected.
v.5.0.594 has been out for over 9 months now for the public, so it is not beta.
The problem you had was remnants of 2 existing AV's in your system conflicting with a 3rd (Avast) new install. As was previously discussed with other posts/users, it is the responsibility of the user to make sure remnants are removed and not the software you are installing. Can you image the legal ramifications? :o
So you can look forward to a new Avast in the very near future, and we will be here to help you. :)
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v.5.0.594 has been out for over 9 months now for the public, so it is not beta.
The problem you had was remnants of 2 existing AV's in your system conflicting with a 3rd (Avast) new install. As was previously discussed with other posts/users, it is the responsibility of the user to make sure remnants are removed and not the software you are installing. Can you image the legal ramifications? :o
So you can look forward to a new Avast in the very near future, and we will be here to help you. :)
Although it may have been released to the public it is far from being stable. Avast is simply using the public as a beta tester. I don't believe it is so unstable as to call it alpha but it is indeed in its beta stage. and should be called beta until a truly stable product is developed. There are many quality beta programs out there that are released to the public and that doesn't mean that they are not good. It just means that all the bugs are not worked out yet. That is the condition of this software. Because you don't call it beta doesn't mean that is not beta. As a courtesy to users the software should indeed still remain 5.0.954b so they are aware that problems may exist with their system or perhaps pr1 label may be more appropriate as it is released on the public for testing.
KIS completely uninstalled! I hand it to the Russians for making the best software. It installed without a hitch and ran like a dream if it missed a couple of Viruses well I am certain it will find them in future editions. Kaspersky labs has always proven to be Solid AV with a Quality Firewall and Great Malware Defense. Only problem with Kaspersy is it's price. If it were cheaper I definitely buy it.
Yes I imagine that your right about your software uninstalling another product automatically, but like AVG the uninstaller will stop installing the software tell you the problem and you can uninstall the problem yourself. Try it! I know it works finding Norton Utilities. I have repaired computers and found out there were prior versions of Norton on them and it will stop installing tell you remove Norton and the continue the installation I don't believe that if they do it that is that difficult to accomplish. Or illegal in any manor. I just tried it with Avast installed and here is the screen shot.
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One final note after inspecting Panda I find it is free for non profits and showed better results. I am going to test and will probably be making my recommendations to the non profit about using that software. and your boot scan is all good but at 539.85 for 30 seats for AIS is a bit much for a small organization like ours. To those that think that it is the users responsibility to make sure that the software is installed properly have another thing coming. That attitude will make you loose in the software game. It is the responsibility of the software manufacture to make sure there software installs properly and that it has no conflicts with other software. If there is going to be possibility of that then the manufacture will loose sales plain and simple. It is up to you to bring a viable piece of software on to the market and provide support for that product. Until that software has outlived it usefulness. In your case 4.8 is still used and is still viable software probably better than 5.0 in that it probably doesn't have all bugs of 5.0. I personally don't care and will be NOT USING Avast as I find it is poorly made, poorly supported, and poorly marketed. It has great potential but that is being ruined by those that think everything is the users fault. This is not the case. I have to point that finger directly at the installation and support. This forum is great and you have been great at helping but the bottom line is that support is being halted on 4.8. If we were to purchase site licenses for 30 and in the future 50 seats and you upgrade and decide to stop support where would that leave us. Like other customers here I would be pissed. So my decision not to purchase the licenses and go for a free better system is what it has cost you here today. In terms of real hard cash and a rock solid client. I say these things not to make you mad, but rather to inspire you to hold yourselves to a higher standard. To make improvements to your core operating philosophy and to create a better piece of software. Sorry I will not have time to come back to this forum and read your response because I have a great deal of work to do. You also have a great deal of work to do so it is best to not even respond. You have a great day and a great future.
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after reading your posts it looks to me like it isnt a problem with avast! but more on the lines with your pc.
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Did you read the part where he said he is not coming back, best not to even respond?
Or are you in a real hurry to get those avatar/signature rights?
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Thread closed.