Avast WEBforum
Other => General Topics => Topic started by: smwabill on September 01, 2010, 07:12:09 PM
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Have had Avast for 1 year and it works great.
We just upgraded to the new version Avast 5.0.594
and the computer won't run youtube videos after updating to new Avast, so how do we run youtube videos, which we need to do for our work.
How do we fix that problem? We didn't have that problem with the previous Avast software.
Specs: Computer is a 2.4 gigahertz Acer computer running at 64 bits with 4 gb of ram running Vista Home
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No problem with Windows 7 nor XP Pro:
Ways to Infect your computer - Exploits (Not doing your updates)
http://www.youtube.com/watch?v=TJpZlzBkiro
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Please don't send answers that require using youtube videos--which is the problem I am experiencing--that I can't run youtube videos.
Thank you.
smwabill
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As I have no idea what country you are in and you have not indicated it in your PROFILE so I can not offer much advice.
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If this is helpful: I live in the United States.
Thank you.
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Also more helpful information from the person who posted original question:
If I unload Avast 5.0.594 everything on the Internet works well. When I reinstall it, it goes back to not letting me run youtube videos and I can't see any pictures of phones on Blacberry's web site.
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Please Go to PROFILE then Modify Profile then Forum Profile Information then Please select your country: then Signature: and put information about your system just like my signature about your system just like my signature so that the helpers can offer pertinent advice.
I use avast! latest build [NOW 5.0.668] ***
http://forum.avast.com/index.php?topic=63151.0
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I installed the update but it didn't help.
And under profile I can't add the Country--It only gives me "account related ..." and there is only a place to put passwords and secret question etc.---
Thanks for trying.
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I forgot that you need 20 or more posts to be able to update your PROFILE.
This is due to spammers in the past abusing the forum.
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Did you uninstall any previous AV (including Avast) or use the built in program updater?
What other security software has been/is still installed on the computer?
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are you running more than one security application? running multi ones will cause slow down of the computer and inter-fear with another. Is a message from avast puping up saying the youtube vid is infected at all? I don't think this problems is coming from avast i think you might be infected. I would suggest you run malwarebytes-antimalware. [free version] www.malwarebytes.com
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Hi all...
Interesting. On the other hand, derry was able to choose his flag with only 8 posts. ???
Regards...
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I think you can select a flag, but not complete the rest of the profile until you have 20 posts.
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No. I am not running any other security program.
And no I did not unload Avast 5.0.594 before running the update as it was only an update.
And to reiterate--just unloading the program fixes it.
I have a feeling that the problem has to do with updating the Adobe Flash since youtube and Blackberry use primarily Flash to do their videos. The new .594 Avast may have been updated to a new Adobe Flash with no backwards compatibility.
I am a computer technician for many years and I also take time to think through the problem before doing any extreme changes and, this is what keeps coming to me. So, I will try it and get back to you all.
Thank you.
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Update!!!
Yes, the problem is Avast 5.0.594 disables Adobe Flash from running.
This is definitely the problem.
I am currently trying to find a way to fix it.
Uninstalling Flash and reinstalling does not work.
Things I have tried:
I unistalled Avast 5.0
---Flash still did not work
I restored computer to before Avast was installed
---Flash works fine
I installed Avast 5.0
---Flash does not work
I uninstalled Flash and reinstalled Flash
---Flash does not work
Will keep trying to find out what Avast disabled regard Adobe Flash.
Thanks
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Please read:
Uninstall Flash Player
http://kb2.adobe.com/cps/141/tn_14157.html
Important! If any applications are using Flash Player when you run the uninstaller, uninstall may complete without deleting all the necessary files. If you accidentally left any applications open, close all applications and run the uninstaller again. Applications that use Flash Player include web browsers such as Internet Explorer, instant messaging clients such as AOL Instant Messenger, stand-alone SWF applications (*.swf files), and projectors (*.exe files that play Flash content).
Reboot system.
Get Flash Player:
http://get.adobe.com/flashplayer <== make sure you un-select Free Google Toolbar
You need to install for IE, Firefox, Safari and Opera as well:
http://get.adobe.com/flashplayer/otherversions
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Have done all of these suggestions before except I only installed for IE. Will try installing for other versions if helpful but in the meanwhile I have notified Avast Tech support of above problem.
And I am still trying to find a work-around.
Thanks
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Also: fyi
the link you posted--after navigating to it and selecting Vista as the operating system--the button to download will not work--which is caused by the same problem--flash won't work.
still working on it.
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Sorry but I do not have Vista.
I had so many problems with Vista and that is why I upgraded to Windows 7.
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Hi - I'm experiencing the same problem - any update?
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Yes, 5.0.677
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I tried this and it doesn't help.
I have installed it in a host of different ways
using avast uninstalls and everything else shut down
even with avast 5.0.677
Nothing helps.
It must have something to do with Avast 5.0 and Vista OS
which I will be keeping for now. I might have to find a different virus software for our company if I can't reconcile this soon.
Thanks for all your help
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Hi there,
I'm having the same problem and wondered if you figured anything out. We use Flash a lot, so I need to either find a solution or switch AV programs. I hate to switch. Just downloaded and installed Avast! yesterday and it seems to work great other than this.
Thanks in advance!
Esther
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I have no such problem with either flash or youtube.
Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?
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@ NatlGuardWife,
You responded to an old post for Avast using v. 5.0.594 instead of opening up a thread of your own. Is this the version of Avast you are using? The current version is 5.0.677. What product of Avast are you using? (Free, Pro, AIS)?
Can you give us some information about your OS (32 or 64-bit), RAM?
Did you follow YoKenny's directions in his post on September 02, 2010? If not, a clean uninstall/install of Flash would help.
Note that there was a patch for Adobe Reader yesterday if you use that. You may want to check your software with the free Secunia Inspector http://secunia.com/vulnerability_scanning/personal/ (http://secunia.com/vulnerability_scanning/personal/) and if a patch or upgrade is needed, it will give you the link to the vendor's site making it easier for you. We also post information and links here on the forum as well.
What other security software do you have running on your system (antivirus, firewall, trial versions) currently and in the past? If in the past, how did you remove them? Thank you.