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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: gerrythegreat on August 02, 2004, 07:37:30 PM

Title: problems updating
Post by: gerrythegreat on August 02, 2004, 07:37:30 PM

I have been getting an error message the last few days when Avast tries to update. I just checked and I have the july 29 version of the virus database. Any ideas why it doesnt update?


thank you

Title: Re:problems updating
Post by: bassbag on August 02, 2004, 07:46:33 PM

What is the exact error message?Do you have a firewall and has any settings changed there to block the updater?.Also has your update settings changed i.e whether its updating through a proxy or not?
me

Title: Re:problems updating
Post by: gerrythegreat on August 02, 2004, 08:28:26 PM

I thought it might be the firewall but i closed it before trying to update manually and when I do that nothing happens .

Title: Re:problems updating
Post by: Lisandro on August 03, 2004, 12:29:48 AM

Quote from: gerrythegreat on August 02, 2004, 08:28:26 PM

I thought it might be the firewall but i closed it before trying to update manually and when I do that nothing happens .

Can you browse or send/receive email normally?
Everything is fine except avast?

Title: Re:problems updating
Post by: gerrythegreat on August 03, 2004, 05:57:50 PM

Yes i can do everything else. When i get the message in the red scare saying that there was an error trying to update it say to click on it for more details but when I click nothing opens or happens.

than you

Title: Re:problems updating
Post by: Lisandro on August 04, 2004, 04:11:12 AM

Do you use a firewall? which one?
Did you allow "avast*.setup" file to connect the Internet? This is necessary to update it...
When you click the red panel 'nothing appears'... but really nothing? Not a message box saying the server is down?
There will be an IP number... Can you open a DOS windown and write:
ping XX.XXX.XXX.XXX
Can you connect?