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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Arizona Willie on September 05, 2010, 04:47:03 PM

Title: Avast 5.0 Internet Security blocking local wireless network printer
Post by: Arizona Willie on September 05, 2010, 04:47:03 PM

Before installing Avast my home wireless network worked fine. My owner could use the laptop from the living room and access the net and send stuff to the printer which is wired to the router.

Since installing Avast she can still access the internet and get email etc. no problem.

But, she can't print anything from the laptop.
It just says there was an error communicating with the printer.

The printer works fine from this desktop.

Pre-Avast everything was working.
Installing Avast was the only change made ( well removed AVG too of course ).


What can I do to fix this?

Title: Re: Avast 5.0 Internet Security blocking local wireless network printer
Post by: DavidR on September 05, 2010, 04:54:32 PM

Sounds a little like a conflict - Ensure all remnants of AVG are gone.

- AVG8.x (or higher) Remover, download tool from here, http://www.avg.com/download-tools (http://www.avg.com/download-tools) there is a 32bit and 64 bit windows version, ensure you use the correct one.

Title: Re: Avast 5.0 Internet Security blocking local wireless network printer
Post by: Arizona Willie on September 06, 2010, 04:21:10 PM

Thanks for the link. That worked. I ran that on both the laptop and desktop and it cleared up.

One mystery though is that it now say the printer was removed but when I look in control panel for printers the printer is there and marked as default.
But there is also a printer icon marked ( copy 1 ) and I selected that and then things took off working. So now I made the copy the default and all is well.

The mystery is what happened to the default printer that the system thinks it was removed even though the icon is there and marked for default printer ( or was ).

Computers --- you gotta love em.

Anyway, problem solved. Printer working.


=====================

Quote from: DavidR on September 05, 2010, 04:54:32 PM

Sounds a little like a conflict - Ensure all remnants of AVG are gone.

- AVG8.x (or higher) Remover, download tool from here, http://www.avg.com/download-tools (http://www.avg.com/download-tools) there is a 32bit and 64 bit windows version, ensure you use the correct one.

Title: Re: Avast 5.0 Internet Security blocking local wireless network printer
Post by: DavidR on September 06, 2010, 05:28:17 PM

You're welcome.

Some AVs get their hooks into everything and fail to remove them all completely.

It may be that the printer setting were changed and the copy 1 version retained of the original settings before any change.

Why this would be done is beyond me, the main thing is that things are now working as they should be,