Avast WEBforum

Other => General Topics => Topic started by: wakko9260 on September 13, 2010, 01:22:22 AM

Title: ??? about re-registering
Post by: wakko9260 on September 13, 2010, 01:22:22 AM

for whatever reason, the page to re-register AVAST
is not recognizing the fact that I am entering a last
name and shows a pop up window "Please complete form"

Help??

Title: Re: ??? about re-registering
Post by: bob3160 on September 13, 2010, 02:07:50 AM

Welcome to the forum. :)
Some additional information is needed.
Which version of avast! ??? What Operating System ???
What other security programs are installed on your system ???

Title: Re: ??? about re-registering
Post by: wakko9260 on September 13, 2010, 03:02:24 AM

Hi, Bob & thanks!

AVAST 5.0
Windows NT (I believe)
no other security programs

hope those are what you are looking for

Title: Re: ??? about re-registering
Post by: SafeSurf on September 13, 2010, 10:40:06 AM

Hello wakko9260,

What product of Avast are you trying to register?  Free, Pro, AIS?

Free: http://www.avast.com/registration-free-antivirus.php (http://www.avast.com/registration-free-antivirus.php)

Pro: How to register avast 5 pro on page 7 - 8
http://ll001.avast.com/files/documentation/quick-start-guide-pro-en-ww.pdf (http://ll001.avast.com/files/documentation/quick-start-guide-pro-en-ww.pdf)
 http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=475 (http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=475)

AIS: Once you have purchased Avast Internet Security 5.0, you will receive an email with your license file attached to the email address specified during the purchase process.  You need to have Avast Internet Security 5.0 already installed on your machine to insert the license file into the program according these instructions: http://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=476 (http://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=476)

Converting Avast 4 Pro License Key to 5 Pro License File:
http://www.avast.com/resend-license.php (http://www.avast.com/resend-license.php).  Make sure you use the same email as you used to register for the 4.0 license.

Please let us know if you need additional information as your reply gave me no indication as to what product of Avast you had.  If you are having other difficulties, please be descriptive in your next post, including what other security software you have and had on your machine in the past so that we can help you better.  Thank you.  :)

Title: Re: ??? about re-registering
Post by: wakko9260 on September 13, 2010, 09:51:51 PM

Hi, Safesurf - thanks for trying to help me
I will be the first to admit that I am not computer
literate :)

Seeing as how after all this time, I just realized
what I was doing wrong - duh

I really appreciate you guys quick response and if
I ever need help again, I'll post for sure!

again,
Thank you!!!!

Title: Re: ??? about re-registering
Post by: bob3160 on September 13, 2010, 11:55:26 PM

Glad your problem is solved.
Please edit your original post and change to subject to:
Solved - Re: ??? about re-registering

Title: [RESOLVED] Re: ??? about re-registering
Post by: SafeSurf on September 14, 2010, 12:55:33 AM

wakko9260,

I'm glad everything worked out for you.  :)

Now that your issue is resolved/fixed, please go back to the first open post in this topic, click the modify button in that Post and change the title/subject, add [Resolved] to the beginning of the title so this thread can be closed. 

Feel free to come back anytime you need help, to learn something new, or just to ask questions.  We are here 24/7 for your convenience.  Thank you.