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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: alcheringa on September 14, 2010, 10:24:34 PM

Title: Can not 'Fix', or turn 'on' Real time shield'
Post by: alcheringa on September 14, 2010, 10:24:34 PM

Greetings to all.
Just installed on XP netbook, removed AVG, installed Avast Free.
Now, not fully protected.
Can not 'fix', or turn on 'Real time shield'.
Tried to uninstall/repair from 'remove programs'
No success
Uninstalled completely and DL new setup, reinstalled
No change
Please advise
Thanks....

Title: Re: Can not 'Fix', or turn 'on' Real time shield'
Post by: Gargamel360 on September 14, 2010, 10:38:01 PM

How did you remove AVG?
Any other security programs still on PC?

All AV's can leave leftovers that can make the next AV act weird or not work at all.

You could try running AVG's removal tool, choose matching tool for what bit system you have(64or32). >>http://www.avg.com/us-en/download-tools (http://www.avg.com/us-en/download-tools)

Run the tool according to instructions.

Then perform a repair of Avast! This is done by beginning to uninstall Avast! normally through add/remove programs, but choosing the "repair" option when it is presented.

Title: Re: Can not 'Fix', or turn 'on' Real time shield'
Post by: alcheringa on September 14, 2010, 10:52:04 PM

Thanks, I'll giver a go and report back.
Though I did use the AVG remover with the tool suggested

Title: Re: Can not 'Fix', or turn 'on' Real time shield'
Post by: alcheringa on September 14, 2010, 11:15:17 PM

No luck with that procedure.

Title: Re: Can not 'Fix', or turn 'on' Real time shield'
Post by: Gargamel360 on September 14, 2010, 11:41:49 PM

Yuck :(

You never answered if you have any other security programs on this OS?

Well, not to go over ground you already covered, but you could do a clean re-install.

1. Get the Avast! uninstall tool>>
http://www.avast.com/eng/avast-uninstall-utility.html (http://www.avast.com/eng/avast-uninstall-utility.html)
2. Go get Avast! setup again, Free DL is hosted on Cnet.
3. Uninstall avast normally. reboot.
4. Use the removal tool.  reboot.
5. Run Avast! setup. reboot (yes, again)

Title: Re: Can not 'Fix', or turn 'on' Real time shield'
Post by: alcheringa on September 15, 2010, 12:53:52 AM

Sorry, I have Malwarebytes, Free version, it does not have AV
Downloaded the remove utility to desktop, but it does not show in Safe mode desktop
It will not run from normal XP startup

Title: Re: Can not 'Fix', or turn 'on' Real time shield'
Post by: alcheringa on September 15, 2010, 04:02:34 AM

Thank you, Gargamel360,
Finally got it fixed as per your excellent post.

Thank you for your assistance

Title: Re: Can not 'Fix', or turn 'on' Real time shield'
Post by: Gargamel360 on September 15, 2010, 04:14:14 AM

No problem, glad to help.