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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Chris Thomas on September 22, 2010, 02:26:23 PM

Title: Avast 5 services stopped
Post by: Chris Thomas on September 22, 2010, 02:26:23 PM

Hmm

Avast 5 stopped working on Win XP Pro SP2, now I have updated it to Win XP SP3

I have attached the logs which have errors

I uninstalled Avast 5, and installed Avast 5 again

I have Comodo Firewall 5, Immunet, Zemana

I tried the repair option, avast 5 uninstall utility but no use

Title: Re: Avast 5 services stopped
Post by: Chris Thomas on September 22, 2010, 03:41:33 PM

Can someone please check the Setup.log and tell me if there are errors?

Title: Re: Avast 5 services stopped
Post by: Lisandro on September 22, 2010, 11:03:17 PM

Did you register your avast?

Code: [Select]

16:09:33 min/gen  szKey: 99999999-9999-9999-9999-999999999999
Also, I see error 5. Do you have admin rights?

I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.

Title: Re: Avast 5 services stopped
Post by: Chris Thomas on September 23, 2010, 11:50:44 AM

I did all those steps but no use

I will post the screenshots soon but maybe not today, most probably next week as I am busy, for the sake of security, I am forced to choose Avira now.

Title: Re: Avast 5 services stopped
Post by: Handsofdeath on September 24, 2010, 02:43:31 AM

I am having the same issue.  I have sent Vlk my files he has requested i am using the latest version and it happened again today and i sent Vlk the new file.  I hope they can reslove this issue.

I noticed it has happened twice now when i visit:   www.foxnews.com
and I view a video.    i hope this helps

see this post as well

http://forum.avast.com/index.php?topic=63880.0

Title: Re: Avast 5 services stopped
Post by: Chris Thomas on September 26, 2010, 04:32:35 PM

Hey I am back:

Here are some screenshots

(http://i835.photobucket.com/albums/zz278/earlytoday/2010-09-26_181554.png)

(http://i835.photobucket.com/albums/zz278/earlytoday/2010-09-26_181719.png)

(http://i835.photobucket.com/albums/zz278/earlytoday/2010-09-26_181608.png)

(http://i835.photobucket.com/albums/zz278/earlytoday/2010-09-26_181620.png)

(http://i835.photobucket.com/albums/zz278/earlytoday/2010-09-26_181708.png)

(http://i835.photobucket.com/albums/zz278/earlytoday/2010-09-26_181653.png)

Title: Re: Avast 5 services stopped
Post by: Chris Thomas on September 26, 2010, 05:13:48 PM

I just checked my Task Manager as I found out that AvastSvc.exe is not running  :(

Only the GUI service is running

I tried to run it via the Service in the Administrative tools

It gave me an error

Error 1068: The dependancy service or group failed to start

Title: Re: Avast 5 services stopped
Post by: DavidR on September 26, 2010, 05:55:00 PM

Is this the same system you tested the supposedly feather light symantec/norton internet security suite 2011 ?

Title: Re: Avast 5 services stopped
Post by: Chris Thomas on September 26, 2010, 08:24:19 PM

Quote from: DavidR on September 26, 2010, 05:55:00 PM

Is this the same system you tested the supposedly feather light symantec/norton internet security suite 2011 ?

No  ;)

This is a fairly powerless sytem