Avast WEBforum

Other => Viruses and worms => Topic started by: REDACTED on September 28, 2010, 05:12:27 PM

Title: Tickets
Post by: REDACTED on September 28, 2010, 05:12:27 PM: I would like to hear comments from the team Avast .... Why the company does not tickets, send a sample for analysis, and all ... as in a void ... And waiting when the first add, I understand ... the product is free ... but you also have and paid products, People on the link below VT in the post Samples missed by avast (VirusTotal links only !)... what's the point? Not enough people? Technology (robots)?

Thank you for your reply!
Title: Re: Tickets
Post by: Sirmer on September 28, 2010, 05:23:01 PM: hello,
you can sand samples for analyst at virus@avast.com
Best regards
Jan Sirmer
Title: Re: Tickets
Post by: REDACTED on September 28, 2010, 05:29:47 PM: Quote from: Sirmer on September 28, 2010, 05:23:01 PM
hello,
you can sand samples for analyst at virus@avast.com
Best regards
Jan Sirmer

Thank you .. I'm doing, but you probably do not understand what I mean.
No feedback ... if the file is clean or infected, or if you have not yet processed.
Title: Re: Tickets
Post by: !Donovan on September 28, 2010, 11:56:36 PM: How would you like it if you were in their position and had hundreds of emails daily, some of them spam, and you had to reply to every one of them?
Title: Re: Tickets
Post by: REDACTED on September 29, 2010, 05:27:19 AM: Quote from: Donovansrb10 on September 28, 2010, 11:56:36 PM
How would you like it if you were in their position and had hundreds of emails daily, some of them spam, and you had to reply to every one of them?

But like other antivirus companies ...AVK,DrWeb,Eset,it makes a robot.
Title: Re: Tickets
Post by: !Donovan on September 29, 2010, 11:11:22 PM: Oh, so you want a robot to respond, I thought you wanted Avast! to respond.