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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: bundsbaek on August 07, 2004, 11:58:16 AM

Title: Licens key
Post by: bundsbaek on August 07, 2004, 11:58:16 AM

Hi
I'm having a problem with my new licens key. I always get the respond that it is invalid. Could it be becaue the password is wrong (only 8 digits). Please help me

Title: Re:Licens key
Post by: gtonic on August 07, 2004, 12:15:49 PM

Same as me! Like wth? The key starts with a dash and the 8 characters. I just pasted it into the area but it says its invalid. But before you type your key, it has these underscore lines. Where are you/how to you paste it or type it in?

Title: Re:Licens key
Post by: Eddy on August 07, 2004, 12:28:51 PM

Just copy/paste the key in the field with the underscores should work. And I never saw a Avast key that begins with a dash. And about what version of Avast are you talking?

Perhaps this thread (http://forum.avast.com/index.php?board=2;action=display;threadid=2667;start=msg21664#msg21664) is also helpfull

Title: Re:Licens key
Post by: gtonic on August 07, 2004, 12:34:04 PM

this is what it says eddy in my email:

Quote

Your license key is

---------- cut here ----------
-U6B6BWY2
---------- cut here ----------

The attached image is what i did and i copy and pasted it into the window but it says its invalid.

Title: Re:Licens key
Post by: Eddy on August 07, 2004, 12:36:50 PM

That doesn't look like a valid license key to me. The email should look like:



Your license key is

---------- cut here ----------
W1582731H1445A0106-CB1HYL1N
---------- cut here ----------

The key is valid for home, personal and non-commercial use on Windows workstation operating systems only!

ps: this is not a excisting key. I entered the letters and numbers myself.

Title: Re:Licens key
Post by: gtonic on August 07, 2004, 12:39:07 PM

Whatha?? Thats what i have only  :-\ Ive just got those chaarcters and i am using xp sp1.

Title: Re:Licens key
Post by: Eddy on August 07, 2004, 12:43:11 PM

I think it is ok to request a new key. See if that works better. Looks like something went wrong with generating the key. Let's hope one of the Alwil team joins and sees this. (s)he can probably tell more.

Title: Re:Licens key
Post by: Mimas on August 07, 2004, 12:46:26 PM

Hi,

i've tried to register twice, and both times i got the same key.
And it is _exact_ the same one as gtonic posted !

Seems to me  as if there is something wrong with their answering robot ... ;-((

Title: Re:Licens key
Post by: gtonic on August 07, 2004, 12:52:22 PM

Thanks for your reply Mimas :) I tried twice as well and it was the same key. I also emailed to support. Hope it turns around soon.

Title: Re:Licens key
Post by: Vlk on August 07, 2004, 01:11:13 PM

OK, thanks for the notification, let's see what we can do about it...

Cheers,
Vlk

Title: Re:Licens key
Post by: Vlk on August 07, 2004, 01:18:57 PM

OK, please try re-registering. It should be all right now...

Cheers,
Vlk

Title: Re:Licens key
Post by: bundsbaek on August 07, 2004, 01:49:44 PM

Now I've tried 2 times after it was saied to be okey, but every time I get the same password wich by the way is only in 8 digits. What to do?

Title: Re:Licens key
Post by: Mimas on August 07, 2004, 01:51:31 PM

Same to me. - Seems it needs another look, Vlk...

Title: Re:Licens key
Post by: Vlk on August 07, 2004, 02:28:52 PM

Oh, sorry guys, now it should be all right.

Cheers,
Vlk

Title: Re:Licens key
Post by: bundsbaek on August 07, 2004, 03:32:51 PM

Great that helped
Thanks

Title: Re:Licens key
Post by: TjoffeN on August 07, 2004, 07:46:31 PM

I've tried to register twice and still got this:

Your license key is

---------- cut here ----------
-U6B6BWY2
---------- cut here ----------

Title: Re:Licens key
Post by: Vlk on August 07, 2004, 07:57:17 PM

When did you fill in the form?
The problem should've been solved for about 4 hours now...

Thanks

Title: Re:Licens key
Post by: TjoffeN on August 07, 2004, 08:14:33 PM

I filled in one registration yesterday and one today. Thank you for solving

Title: Re:Licens key
Post by: TjoffeN on August 07, 2004, 08:24:29 PM

Problem solved, I got the whole key. Thanks again

Title: Re:Licens key
Post by: Eddy on August 07, 2004, 08:35:38 PM

Just a tip TjoffeN,

if you read things like in this post, also check the day/time a message was posted. That way you can see if anything has changed after you have tried something. ;)

Have fun now with Avast and keep your system clean!

Title: Re:Licens key
Post by: TjoffeN on August 08, 2004, 12:48:05 AM

I will  ;)