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Other => General Topics => Topic started by: jeanuk53 on October 13, 2010, 01:08:15 PM

Title: How long should it take to get an 'URGENT' support ticket looked at?
Post by: jeanuk53 on October 13, 2010, 01:08:15 PM

I posted on 10 Oct saying that I was unable to install Internet Security 5 on my PC.  Some kind people came up with some suggestions but unfortunately none of them have worked so I submitted a ticket on 10/10 marked URGENT.  As at yesterday (12/10) my ticket did not appear to have even been looked at.  I submitted a further ticket marked EMERGENCY saying that I currently had no AV on my PC because I had removed my previous AV to install Avast but as I had been able to get the thing to install I was without any protection.

Still today I've heard nothing from the Support Team.  Are they usually this useless?  Is there somewhere I can complain about this?

Thanks
Jean McCarthy   

Title: Re: How long should it take to get an 'URGENT' support ticket looked at?
Post by: Lisandro on October 13, 2010, 01:23:57 PM

Maybe you can post the reasons why the installation failed...
Which were your old antivirus and firewall? Any other security program?
Which Windows do you have?

Title: Re: How long should it take to get an 'URGENT' support ticket looked at?
Post by: jeanuk53 on October 13, 2010, 01:51:27 PM

Hi Tech

Thanks for responding.  I think you can see most of the problems and answers given under my previous post - subject line  PROBLEMS INSTALLING/RUNNING AVAST INTERNET SECURITY  - on 9 October to save me typing them all.  I've never had a problem like this before and I've downloaded quite a few different types of program.  I'm just so angry that the support centre can leave me without any protection after I've paid out £52 for it. I have sent a message via their online contact form but I'm not holding my breath for a prompt reply.

many thanks
Jean