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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: IYQYQR on October 14, 2010, 01:05:26 AM

Title: [Resolved] Web Shield problem (Can't connect to the internet)
Post by: IYQYQR on October 14, 2010, 01:05:26 AM
----*Resolved*---- ;D


OS: Win XP SP3
Latest versions of Firefox/Crome/IE/Avast
No firewall software other than windows firewall.

Here is the only changes...Microsoft Updates... after reboot I couldn't connect to the internet.

It was only through extensive trial an error was I able to figure out if I turned off the "web shield" I could gain access to the web again.

I've tried several "fixes" such as changing the proxy settings with no avail. I also uninstalled and reinstalled avast with no results. Any help would be appreciated.

Here was the fix:

I FIXED IT!!!! I ran the Windows XP Winsockfix utility and I am good to go! Whoever is having this issue on XP, try this file out - http://majorgeeks.com/WinSock_XP_Fix_d4372.html . Not sure what changed that made avast not work, but this could be something the dev team could look into and see what changes the Winsockfix utility makes and see what matches in those settings on all the users computers that have the same issue. Good night!!!

I have found a couple of utilities that say they work for Vista and Windows 7, can't confirm if they fix the issue but worth a shot!
Vista - http://www.mydigitallife.info/2007/06/18/repair-and-reset-windows-vista-tcpip-winsock-catalog-corruption/
Windows 7 - http://windows7themes.net/winsock-fix-for-windows-7.html

I believe the fix for Vista and 7 are the same, but to be on the safe side I provided two different links for each operating system. Good luck!
 
Title: Re: Web Sheild problem (Can't connect to the internet)
Post by: DavidR on October 14, 2010, 02:23:25 AM
Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?

Changing the proxy settings where ?
Title: Re: Web Sheild problem (Can't connect to the internet)
Post by: aviator992 on October 14, 2010, 03:31:12 AM
OS: Win XP SP3
Latest versions of Firefox/Crome/IE/Avast
No firewall software other than windows firewall.

Here is the only changes...Microsoft Updates... after reboot I couldn't connect to the internet.

It was only through extensive trial an error was I able to figure out if I turned off the "web shield" I could gain access to the web again.

I've tried several "fixes" such as changing the proxy settings with no avail. I also uninstalled and reinstalled avast with no results. Any help would be appreciated. 

Same problem here, restarted my pc and web shield is blocking my internet. Heres the link to my post: http://forum.avast.com/index.php?topic=65054.0
Title: Re: Web Sheild problem (Can't connect to the internet)
Post by: aviator992 on October 14, 2010, 06:44:26 AM
OS: Win XP SP3
Latest versions of Firefox/Crome/IE/Avast
No firewall software other than windows firewall.

Here is the only changes...Microsoft Updates... after reboot I couldn't connect to the internet.

It was only through extensive trial an error was I able to figure out if I turned off the "web shield" I could gain access to the web again.

I've tried several "fixes" such as changing the proxy settings with no avail. I also uninstalled and reinstalled avast with no results. Any help would be appreciated. 

Try my fix, its located here - http://forum.avast.com/index.php?topic=65054.0
Title: Re: Web Sheild problem (Can't connect to the internet)
Post by: IYQYQR on October 14, 2010, 08:50:08 AM
Just wanted to spread all the kudos around that I could for Aviator's solution. I can see this being a problem for more and more folks who have Windows XP and get the latest updates.

Thank you again Aviator.
Title: Re: [Resolved] Web Shield problem (Can't connect to the internet)
Post by: Dacurly on January 19, 2011, 01:58:51 AM
I was having the same problem, ran the winsock fix and problem solved. Thnx