Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: aviator992 on October 14, 2010, 03:27:54 AM
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I've seen many posts throughout the web on this issue, and wonder if it will ever be fixed. Anyways, i've used Avast! for years and am close to stopping that trend. Suddenly one day, with the web shield on(as it always has been), I cannot browse the internet with Firefox or IE. It was just sudden, not one thing changed on my PC. I had used it the day before with no issues!
To help get some actual answers that may be HELPFUL, heres what I have tried, and other info as well:
1. Uninstalled, used the uninstall utility, reinstalled, no dice...
2. Made sure that I have the proxy settings correct in Firefox and IE, no dice...
3. No, I dont have any other antivirus(nor have I ever had any others). Yes, I am sure...
4. No, I dont have any other firewall, no, my windows firewall is not on, and yes, I am sure...
5. I use spybot search and destroy, along with malware bytes anti-malware. Neither of these run in the background.
6. Yes, I did try the registry fix for the TMP and TEMP values, but both are set correctly.
7. Windows XP SP3.
Like I said, i've had no issues with browsing until yesterday. Nothings changed! Other programs that use the internet such as IM's are working fine even with the shield on. This is obviously an Avast! bug, although you say it can't "block", as it only "scans", that doesn't mean anything as myself and many others have said "With the webshield turned OFF, browsing is A-O.K". Sorry if I am sounding rude, but I am tired of developers not admitting to their flaws and blaming everything but their program. No Fanboyism!!!!! Thanks in advance.
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Difficult to say, as you've done all the common steps.
Just try setting the proxy to "none" into avast settings.
Can avast update?
Maybe you could post the webshield.log contents.
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Difficult to say, as you've done all the common steps.
Just try setting the proxy to "none" into avast settings.
Can avast update?
Maybe you could post the webshield.log contents.
Yes, avast! updates fine. I have changed the proxy settings in avast! to every option, still not working. The only way that the internet works with the webshield on is if you change the "redirect settings" in avast and change the port to something other than 80. But as another post stated, that basically makes the web shield worthless...
Couldnt find a "webshield.log" file in the log folder in App Data. I found a webshield.txt in the "report" folder tho in app data, so I'll post that for now.
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I FIXED IT!!!! I ran the Windows XP Winsockfix utility and I am good to go! Whoever is having this issue on XP, try this file out - http://majorgeeks.com/WinSock_XP_Fix_d4372.html . Not sure what changed that made avast not work, but this could be something the dev team could look into and see what changes the Winsockfix utility makes and see what matches in those settings on all the users computers that have the same issue. Good night!!!
I have found a couple of utilities that say they work for Vista and Windows 7, can't confirm if they fix the issue but worth a shot!
Vista - http://www.mydigitallife.info/2007/06/18/repair-and-reset-windows-vista-tcpip-winsock-catalog-corruption/
Windows 7 - http://windows7themes.net/winsock-fix-for-windows-7.html
I believe the fix for Vista and 7 are the same, but to be on the safe side I provided two different links for each operating system. Good luck!
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I was wondering if anyone has had this same problem with Windows 7. This sounds exactly like what I'm experiencing. If I disable the web shield, I'm able to connect. Any help would be appreciated.
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I was wondering if anyone has had this same problem with Windows 7. This sounds exactly like what I'm experiencing. If I disable the web shield, I'm able to connect. Any help would be appreciated.
I've seen it strung across all OS's. Just this is a fix for XP, as far as I know theres no utility for Vista or W7.
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Was struggling with the same issue. Been using Avast forever, then out of the blue the internet just stopped working. Thought it was a Comcast issue but they walked me thru various troubleshooting steps and when the had me shut down Avast shields it started working. When web shield enabled no internet when it's off internet's fine. Tried all kinds of things I've read in this forum. The Winsock Fix is what resolved the issue for me.
Thank you very much Aviator!
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Thank you very much Aviator!
You're welcome! Glad it solved your issue as well.
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This fixed me right up. This should be a sticky.
Thanks Aviator...I guess smooth skies don't make skillful pilots! ;)
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Thanks aviator992
This worked for me straight away.
Thanks again... :)
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This fixed me right up. This should be a sticky.
Thanks Aviator...I guess smooth skies don't make skillful pilots! ;)
Thats right! Bring on the turbulence and low visibility, along with some sort of instrument failure ;)
Glad it solved your problem as well!!
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Avitator, I have just one question. Which Avast product are you using? Free, pro, security suite?
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Avitator, I have just one question. Which Avast product are you using? Free, pro, security suite?
Free
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Ok. Thanks. Nice job!
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I FIXED IT!!!! I ran the Windows XP Winsockfix utility and I am good to go! Whoever is having this issue on XP, try this file out - http://majorgeeks.com/WinSock_XP_Fix_d4372.html .
I experienced this issue last night and the above fixed it for me,thank you!(WinXp SP3)
(Edit - I ran a registry cleaner and then this problem occurred)
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i tried all the solutions posted here and it did not work. I have tried the Winsock fix that it did not work for me. I would like to keep this avast, but if its going to go on like these, i'd rather have MSE. can any help me here?
i have run Norton removal tool and removed my Norton (such a pain in the ass), then I installed Avast pro here, then it my internet stopped working. being a noob that I am, i restarted my computer to safemode with networking and it worked! so I restarted my computer again, I got to Windows, disabled all of Avast and it worked, to cut everything short, I have worked my way to webshield being the culprit here.. then I saw these post, told me to reset my winsock, I did but hell, it did nothing. any help please?
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i experienced the same issue.........this morning cannot connect to IE or Firfox.
will try the fix........
i also read that websheild prevents malicious files from getting on your computer, but when disabled, avast will still prevent the malicious file from executing........
mebius!!!!
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This fix also works in the Japanese forum topic. ;D
Will this be another standard way of fix...?
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aviator992 is GOD!!!!!! winsokxpfix repaired Internet connectivity problems i had........!!!!!!
avast better figure out why this problem happened!!!!!!!!!
we can't rely on aviator992 to solve all our problems!!!!!
but the help is greatly appreciated!!!!!!!!
why am i yelling???? cause im HAPPY right know!!!!
mebius!!!!!
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bump.. a little help please.. :-[
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i had this happen to me the day before yesterday when the new definitons/updates came in (approx. 36 hrs ago)
im no longer using avast as i could only connect to the net when it was disabled, im using vipre right not but not sure how long im going to use that... i was happy with avast till this problem came up... ill be back checking to see if avast fixed the problem...
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I'm still glad to hear this is helping most people. I dont expect it to fix EVERYONES issues but it seems for most this does the trick! Thanks for supporting this post guys.
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Great Aviator 992!, I've just drop by to find the solution to my problem and I got it right away! :D thank much!!!!
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Hello, this issue still continues. Win xp using free avast latest version with full updates block all internet web browsing. turn web shield off and internet works fine. Winsock fix does not work!! there is something broken in the latest version of avast!!!
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Hello, this issue still continues. Win xp using free avast latest version with full updates block all internet web browsing. turn web shield off and internet works fine. Winsock fix does not work!! there is something broken in the latest version of avast!!!
Oh My God!
I try all fix and not solution
I have this problem on many machines
I love avast but I will stop using. I will go to another antivirus. If manufacturers do not resolve soon avast will lose many customers.
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Oh My God!
I try all fix and not solution
I have this problem on many machines
I love avast but I will stop using. I will go to another antivirus. If manufacturers do not resolve soon avast will lose many customers.
Open a new thread and post info about your system(s) there...
asyn
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I have faced this problem on my win xp sp3 but 'winsock xp fix v1.2' solves this problem.
Thank You.
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@ Devilush,
(Edit - I ran a registry cleaner and then this problem occurred)
Now you know why IT people do not use registry cleaners of any type or kind. We see enough damage as it is, and then have to go and fix any additional damage caused by this sort of program up to, but not necessarily including, a complete reinstall of the operating system. (Tends to break things, rather than fix them.)
Besides, if we (used a registry cleaner at work) did that, we could likely look to the unemployment offices for a long time to come, maybe forever.