Avast WEBforum
Other => General Topics => Topic started by: mpdkorat on October 18, 2010, 04:17:39 AM
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Hi
I'm using the latest Avast Free Anti Virus version. Just recently I'm getting this errr message:
AVAST Setup - APLICATION ERROR
The instructions at "OX7c918fea" reference memory at "OX01cb6e70". The memory could not be "written"
Click on OK to terminate the program
Click on CANCEL to debug the program
After I get this message I'm unable to conect to the internet and it feezes my screen and I have to reboot. Then it works for a short time and the error repeats itself.
Any ideas?
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Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.
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I have not completed the advice from the above post yet. I'm now also getting to following error message, which again prevents internet conection via fire fox and also locks the screen??
svchost.exe - Application Error
The instruction "0x6f8916e2" reference memory at "0x0140005c". The memory could not be "written"
Click on OK to terminate the program
Click on CANCEL to debug the program
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Reboot your machine.
Try to Repair your installation:
- Go to Control Panel > Add/Remove programs > Avast Antivirus.
- Scroll down and choose Repair function in the pop-up window.
- Reboot.
Post back to see if this resolves your problem.
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Reboot your machine.
Try to Repair your installation:
- Go to Control Panel > Add/Remove programs > Avast Antivirus.
- Scroll down and choose Repair function in the pop-up window.
- Reboot.
Post back to see if this resolves your problem.
I rebooted and then repaired Avast. I then got the error message:
svchost.exe - Application Error
The instruction at "0x001f1cb0" reference memory at "0x001f1cb0". The memory could not be "written"
Click on OK to terminate the program
Click on CANCEL to debug the program
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What firewall (FW) are you using?
What is your OS? 32 or 64-bit?
What product of Avast are you using (Free, Pro, or AIS)?
What other security software are you using on your machine currently and in the past including Antivirus, FW, and other security software?
Is your machine acting strange in any other way? Did this suddenly start happening?
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What firewall (FW) are you using?
What is your OS? 32 or 64-bit?
What product of Avast are you using (Free, Pro, or AIS)?
What other security software are you using on your machine currently and in the past including Antivirus, FW, and other security software?
Is your machine acting strange in any other way? Did this suddenly start happening?
I'm using Win XP 32 bit and Comodo firewall. I'm using the latest free version of Avast.
I'm using Advanced SystemCare pro & IObit 360 Registered. I'm also using Malwarebytes registered version.
Yes it just started happening. What caused it to happen I'm not sure. As far as I can tell its just appears to be a memory problem. I have scanned using all the security devices I have with nothing showing up.
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We recently had a user with your exact security setup of ASC and IObit that conflicted with Avast after extensive trouble shooting. Before I ask you to uninstall both these software per the vendor's instructions, can you cut and paste your MBAM log to this thread? Thank you.
Also, check to make sure your FW is not blocking anything with Avast.
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This was the thread from the other user with your security settings (minus your FW) and their issues (boot-time scanning froze) were resolved after removing the 2 software mentioned in the above post http://forum.avast.com/index.php?topic=63775.15 (http://forum.avast.com/index.php?topic=63775.15). What I am suggesting is that these other security software may be causing a conflict and before we have you uninstall and do a clean install of Avast, you may want to uninstall these software to see if it resolves your problem. Also, ASC has been known in some versions to also contain an AV, which would conflict with Avast.
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We recently had a user with your exact security setup of ASC and IObit that conflicted with Avast after extensive trouble shooting. Before I ask you to uninstall both these software per the vendor's instructions, can you cut and paste your MBAM log to this thread? Thank you.
Also, check to make sure your FW is not blocking anything with Avast.
I have check that my FW is not blocking Avast and I have attached a copy of my MBAM Log:
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org
Database version: 4858
Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.11
18/10/2010 14:00:06
mbam-log-2010-10-18 (14-00-06).txt
Scan type: Full scan (C:\|D:\|)
Objects scanned: 210439
Time elapsed: 15 minute(s), 12 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
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OK...MBAM comes out clean. Although I noticed that you are using an outdated XP SP2 and IE 7, both of which are not supported anymore. For security, you really should update to SP3 and IE8.
Considering my recommendations from my previous posts, would you like to proceed with the uninstalls of ASC and IObit or uninstall/clean install of Avast?
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OK...MBAM comes out clean. Although I noticed that you are using an outdated XP SP2 and IE 7, both of which are not supported anymore. For security, you really should update to SP3 and IE8.
Considering my recommendations from my previous posts, would you like to proceed with the uninstalls of ASC and IObit or uninstall/clean install of Avast?
I think I will do an uninstall of avast. How to do a clean uninstall of avast?
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Uninstall Avast and do a CLEAN install:
1. Save a copy of newest version of Avast (5.0.677) for the version you need and save it to your HDD:
Free – http://files.avast.com/iavs5x/setup_av_free_eng.exe (http://files.avast.com/iavs5x/setup_av_free_eng.exe) - (English only)
Free – http://files.avast.com/iavs5x/setup_av_free.exe (http://files.avast.com/iavs5x/setup_av_free.exe) - (multi-language version)
2. Download the Avast Uninstall Utility, aswClear5.exe http://www.avast.com/uninstall-utility (http://www.avast.com/uninstall-utility) and save it to your HDD - desktop is a good place for it (it has uninstall tools for both 4.0 and 5.0).
3. Disconnect from the Internet at this time.
4. Go to Control Panel and uninstall Avast through Add/Remove Programs if possible and reboot.
5. If Step 4 fails, boot into Safe Mode (http://Safe Mode) (hit F8 repeatedly) and run the Avast Uninstall Tool. If you previously had Avast 4.0, uninstall it now as well as 5.0.
6. Reboot.
7. Install the newest version of Avast and reboot.
8. Get Internet access and register your copy or add the license key for Free:
Free – http://www.avast.com/registration-free-antivirus.php (http://www.avast.com/registration-free-antivirus.php)
Let us know how this works for you. If this does not resolve your problem, then I suggest uninstalling one at a time ASC and IObit with a reboot in between and see if it resolves your problem. Thank you.
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Do you have any questions mpdkorat?
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Do you have any questions mpdkorat?
I would like to thank you very much for you help. I mean that. I read some recent reviews on free AV software and Avira always came out in front of Avast. I then installed Avira and it emediately picked of the Worm Conficker.Z47 but strangely enough so did malwarebytes. I had done nothing since my last malewarebytes scan except for uninstall Avast and install Avira. So this nasty could only have come from the avast uninstaller or the Avira installation, very confusing.
Machine now working fine.
No disrespect to Avast I have been using this program for about three years, this is the first time I have had a problem. I will reply to any of your responses.
Cheers
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Please read:
Support for Windows XP Service Pack 2 ends on July 13, 2010
http://support.microsoft.com/gp/lifean31
XP SP3 would have stopped Worm Conficker.Z47 from installing.
Follow SafeSurf's advice regarding ASC and IObit removal.
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I noticed that you are using an outdated XP SP2 and IE 7, both of which are not supported anymore. For security, you really should update to SP3 and IE8.
If you had kept your software up to date, this may have been prevented; this left you open to a huge security hole. I strongly suggest that you update as suggested in my quote above and YoKenny's post.
You can also check your other software with free Secunia Software Inspector at http://secunia.com/vulnerability_scanning/personal/ (http://secunia.com/vulnerability_scanning/personal/). Many of us use it weekly since software is constantly changing and having obsolete software is another way for malware to sneak into your system. This site also gives you the vendor's direct download patch making it easy to fix.
Hopefully you have read the other thread that I posted earlier and the problems with ASC and IObit. MBAM does a much better job as do other security software than the 2 you have on your machine. As I mentioned earlier, some ASC versions also contain an AV which will conflict with other security software (like another AV). Since you are using the Pro version, I am assuming this is resident like your AV, which would be more concern for conflict to occur.
I am trying to make sure your machine is as protected as possible with up to date software that does not conflict with each other. Layering your lines of defense is one of the best ways to do this, but the software cannot conflict and yet you do not want to over do it either. MBAM is a great program to have as a back up. If you look at my Signature I also have a USB malware protector, something else may want to consider. Strengthening the browser you use (see my Signature as an example) is another method of adding security. And of course using common sense of safe browsing practices and email security.
Keep in mind that no one software is 100% guaranteed. There is no possibility that you obtained the malware from the Avast uninstaller as this comes from Avast and millions of people download this every day and millions are not getting infected with it. In addition, your problem began prior to installing the Avast uninstaller utility tool when you first made your post. I believe you had this virus and this is what was causing your problems of your "Application Error / memory." Had you not installed Avira and I had you run more diagnostic tools, which was my next step, we would have seen your malware then could have removed it. So it is up to you if you would like to return to Avast since you have been happy with it in the past and our support forum is very responsive in helping people out with a variety of issues.
Please let me know if you have any questions. Thank you. :)
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I have taken your advice. I'm now using Windows 7 and I have not reinstalled the two offending security software. Thanks again guys.
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You are very welcome. :)
If you feel that your issue is now resolved/fixed, please go back to the first open post in this topic, click the modify button in that Post and change the title/subject, add [Resolved] to the beginning of the title so this thread can be closed.
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