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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: The Dude 321 on October 20, 2010, 08:46:09 PM

Title: [RESOLVED]Update problem
Post by: The Dude 321 on October 20, 2010, 08:46:09 PM
Hi you guys!

I have a real problem with avast.

For some reason avast is unable to update its definitions to 101020-1, I have tried setting the setting to no proxy and direct connection, but it still does not update.

The update fails again and again and the file is unable to be downloaded.

I am running Windows 7 x64 Home Premium. The file avast is trying to download is vps_win32-317-316.vpx

The download beings, but at all times it gets to a certain point and then it cannot download the file anymore. Please help ASAP.
Title: Re: Update problem
Post by: DavidR on October 20, 2010, 09:12:24 PM
What error are you getting during the update ?

What is your firewall ?
Title: Re: Update problem
Post by: The Dude 321 on October 21, 2010, 05:19:36 AM
It just keeps on failing for some reason. Could anyone upload the file, I will fix it manually.

Other than that, I do not see an option, the file keeps on failing to be downloaded.

And there were no changes to firewall, and Avast is allowed through everything.
Title: Re: Update problem
Post by: Lisandro on October 21, 2010, 12:29:35 PM
Could be a disk error (maybe running chkdsk /R could help).
Maybe you could disable avast self defense module and then delete that file (<avast folder>\Setup).
Title: Re: Update problem
Post by: The Dude 321 on October 21, 2010, 03:59:54 PM
No, there is no problem with that, and it seems to be a problem with all my friend's computers as well. I really do not know what is wrong, but I am absolutely sure that there is no problem with the system's hardware. I mean 3 computers are having the same problem and they have different versions of windows.

I hope one of the avast team members can look into this.

But those who have successfully download the file vps_win32-317-316.vpx, could you please send it to me?

Thank you! :D
Title: Re: Update problem
Post by: The Dude 321 on October 21, 2010, 04:02:44 PM
Hey guys!

Just glad to say that the problem has been solved, I think it was a slight problem with the download servers.

Either way its solved now, so hurray! :D

Cheers to everyone. Avast rocks! :D
Title: Re: Update problem
Post by: Lisandro on October 21, 2010, 04:44:55 PM
Glad you've succeed :)
Title: [RESOLVED] Re: Update problem
Post by: SafeSurf on October 22, 2010, 10:09:02 AM
Now that your issue is now resolved/fixed, please go back to the first open post in this topic, click the modify button in that Post and change the title/subject, add [Resolved] to the beginning of the title so this thread can be closed. 

Feel free to come back any time you need help, to learn something new, or just to ask questions.  We are here 24/7 for your convenience.  Thank you.  :)