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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: 65trumbull on October 22, 2010, 11:15:40 PM

Title: Missing Avast Files?
Post by: 65trumbull on October 22, 2010, 11:15:40 PM

I did a full scan of my Windows 7 (64 bit) system today.  There were no malware threats found.  However, the scan produced an error log that said it could not find certail alwil files.  I have attached a copy of the log.

Does this present any problem?

Title: Re: Missing Avast Files?
Post by: Pondus on October 22, 2010, 11:35:33 PM

what type of scan did you do.....a custom scan ?

Title: Re: Missing Avast Files?
Post by: 65trumbull on October 22, 2010, 11:44:57 PM

No, it was a full scan of my C drive.

Title: Re: Missing Avast Files?
Post by: ArminPasalic! on October 23, 2010, 12:05:52 AM

So, your Avast! folder is MISSING files?

Title: Re: Missing Avast Files?
Post by: Pondus on October 23, 2010, 12:06:04 AM

Quote

Does this present any problem?

think not, what you should worry about is when/if it find malware

Title: Re: Missing Avast Files?
Post by: ArminPasalic! on October 23, 2010, 12:23:44 AM

Try a full Re-install? Try it out, might work... ;)

Guide:

1. Uninstall Avast! and restart
2. Download this http://public.avast.com/~forejt/aswClear.exe
3. Then download these Softwares
CCLEANER:
http://www.piriform.com/ccleaner/download/standard
DISK DEFRAG:
http://download.cnet.com/Auslogics-Disk-Defrag/3000-2094_4-10567503.html?part=dl-6267754&subj=dl&tag=button
4. After installing this, run the ASWCLEAR.exe and restart
5. After Restart, run CCLEANER - You will see to the left there is TAPS. Look for "REGISTRY" Now, clean up Registry(CCleaner will ask you if you wanna backup the registry - Just save the Registry file in a new folder)
6. Now run Auslogics Disk Defrag - This will clean your system up(look for errors etc) but also speed your PC up.
7. Restart
8. Reinstall Avast!

Report back if any issues. ;)

Title: Re: Missing Avast Files?
Post by: DavidR on October 23, 2010, 01:04:52 AM

Quote from: 65trumbull on October 22, 2010, 11:44:57 PM

No, it was a full scan of my C drive.

If you expand the column headings, you will see the full path and I believe that you would have found that it was pointing to an old VPS folder, as the virus definitions are updated it creates a new one. These older folders are periodically removed, you will have the current one and probably the one before that (a sort of fall back I guess). So it looks like this house keeping has occurred during the scan.

So I believe you really have nothing to do.

Edit: See second image showing the partial contents of one of these folders and you will see they match the so called files not found.

Title: Re: Missing Avast Files?
Post by: 65trumbull on October 25, 2010, 10:51:31 PM

Thanks to everyone for you replies.

Other programs began acting strangely so I reinstalled the operating system (Windows 7) and Home and Student.  Tried again and everything worked fine.

 ;D

Title: Re: Missing Avast Files?
Post by: DavidR on October 25, 2010, 11:39:22 PM

You're welcome.