Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: wsb01 on October 25, 2010, 09:19:15 PM

Title: license key for V5 free edition
Post by: wsb01 on October 25, 2010, 09:19:15 PM
My license key is about to expire for the free version and I have requested a new one twice now and have not received one. Is there a problem sending out the keys, how do I go about getting the new one?
Title: Re: license key for V5 free edition
Post by: Lisandro on October 25, 2010, 09:21:31 PM
Click on Maintenance, than Registration for online registering.
1) Open Avast.
2) Click on "Maintenance" then "Registration".
3) Fill out the form for your license key and click "Submit".

If it fails (or you're in an offline computer), try offline registration.
Fill the form here ( http://www.avast.com/registration-free-antivirus.php ) and enter (copy & paste) the serial number you've recieved by email.

Inserting the license key into: avast! Free Antivirus (http://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=459), avast! Pro Antivirus (http://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=475) and avast! Internet Security (http://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=476).
Title: Re: license key for V5 free edition
Post by: wsb01 on October 25, 2010, 09:56:40 PM
I've already followed the online registration twice now, I did it again just now. For some reason I'm not getting an email with the new key and it's not going to any spam or junk email folder.
Title: Re: license key for V5 free edition
Post by: DavidR on October 25, 2010, 11:47:32 PM
Try using a different email account (different domain name) as spam filtering is the normal cause of non-delivery. Many ISP filter spam, read delete and don't send it to a spam folder.

Many with this problem have got round it using a free Yahoo or Gmail account.
Title: Re: license key for V5 free edition
Post by: Lisandro on October 26, 2010, 01:39:36 AM
I've already followed the online registration twice now, I did it again just now. For some reason I'm not getting an email with the new key and it's not going to any spam or junk email folder.
The online registration does not send any email. It's automatic.
Title: Re: license key for V5 free edition
Post by: DavidR on October 26, 2010, 03:23:23 AM
I've already followed the online registration twice now, I did it again just now. For some reason I'm not getting an email with the new key and it's not going to any spam or junk email folder.
The online registration does not send any email. It's automatic.

I think there is some confusion with the term on-line as if it is the registration through the avastUI, Maintenance, Registration, then having done it once it shouldn't be possible to do it a second time.