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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Fybor on August 11, 2004, 08:35:26 AM

Title: ERROR BOX during Infected File Move
Post by: Fybor on August 11, 2004, 08:35:26 AM

When I try to delete, move an infected file, I get an error box with the message:

Avast!: Unable to move the infected attachment to the folder specified in configuration data. Error code is 00000002.

Build 4.1.418, File version 0433-1
amd 1.0g, win xp-sp1, MS outlook

Product is great! Has caught every attack, which happens at least once a day. Keep up the good work.   John

Title: Re:ERROR BOX during Infected File Move
Post by: Eddy on August 11, 2004, 08:49:47 AM

Sounds like you are trying to move the infected files to the chest? Does the chest folder exist?

Title: Re:ERROR BOX during Infected File Move
Post by: Vlk on August 11, 2004, 08:54:29 AM

1. Do you see the same error message even if you try to Delete?
2. Is the infection found in an archive (e.g. ZIP) or a plain (uncompressed) file?
3. Is this during mail scanning? If so, what mail client are you using? MS Outlook or anything else?


Thanks
Vlk

Title: Re:ERROR BOX during Infected File Move
Post by: Fybor on August 12, 2004, 05:39:16 AM

Eddy:
Does the chest folder exist?  Yes, and the folder is selected.

Vlk:
1. Do you see the same error message even if you try to Delete?  YES

2. Is the infection found in an archive (e.g. ZIP) or a plain (uncompressed) file?  Plain as far as I can tell, Email attachments, I dont check to see what they are..

3. Is this during mail scanning? Yes and I use MS Outlook

Thanks, John