Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: frank100480 on November 02, 2010, 02:56:37 PM

Title: avast wont update
Post by: frank100480 on November 02, 2010, 02:56:37 PM

i cant get avast to update automatically or manually. i have tried completely uninstalling it and re installing the newest version still with no luck. i am running windows 7. when i try to update manually it says cannot connect to server. help would be appreciated.

Title: Re: avast wont update
Post by: DavidR on November 02, 2010, 03:32:44 PM

What errors are you getting ?
Do you connect to the internet using a proxy (web accelerator, ISP, etc.) if so you would have to co-ordinate that with the web shield proxy ?

What is your firewall ?
Does it allow avast.setup internet access ?
- If it does delete the entry for it and do a manual update, this should force the firewall to ask permission again.

If that doesn't resolve it, try this setting:
From the avastUI, Settings, Updates, Proxy Settings, set it to Direct connection (no proxy), see image.

Title: Re: avast wont update
Post by: frank100480 on November 02, 2010, 03:36:08 PM

changing it to direct connection fixed the issue. thanks so much

Title: Re: avast wont update
Post by: DavidR on November 02, 2010, 03:48:25 PM

No problem, glad I could help.

Welcome to the forums.