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Avast Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: lgold999 on November 13, 2010, 11:18:49 PM

Title: antispam will not turn on
Post by: lgold999 on November 13, 2010, 11:18:49 PM
I am using Avast Pro antivirus ver. 5.0.677 .  The antispam is turned off and will not turn on.  I get messages that I am not fully protected and the "fix now" button does not help.  I am using outlook 2007 and windows xp pro operating system.  How can I resolve this problem?
Title: Re: antispam will not turn on
Post by: Pondus on November 14, 2010, 12:11:01 AM
try avast repair and reboot

For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.
Title: Re: antispam will not turn on
Post by: DavidR on November 14, 2010, 12:18:32 AM
As far as I'm aware there is no anti-spam in the avast Pro product, that is only in the Avast Internet Security product. So there shouldn't be an anti-spam plug-in for MS Outlook. 

So are you mean anti-spam and not the Mail Shield if so confirm you are using avast Pro ?

Title: Re: antispam will not turn on
Post by: rgoodpa1 on November 29, 2010, 04:14:26 AM
I'm having the same problem. Here is a screen shot. Dunno if this helps or not but I only use gmail on this particular PC. I have another PC that uses Outlook and am not getting this problem. I can click both the Turn On and Fix Now button and nothing happens.
(http://i25.photobucket.com/albums/c51/hotwheelsplus/avast.jpg)
Title: Re: antispam will not turn on
Post by: bong2x on November 29, 2010, 07:24:28 AM
Hello rgoodpa1
Welcome to the forum.

you need to Repair the avast installation, the antispam icon is not shown in the picture.

Regards!!!
Title: Re: antispam will not turn on
Post by: SafeSurf on November 29, 2010, 08:02:04 AM
@ rgoodpa1,

You are using a different product than the OP for this thread...you are using AIS and the OP is using Avast Pro.

You need to do an Avast Repair:
- Go to Control Panel > Add/Remove programs > Avast Antivirus.
- Scroll down and choose Repair function in the pop-up window.
- Reboot.

If this fails to fix your problem, please start a New Topic of your own as this will just confuse the current thread and we will help you there (reference this thread in your new thread). 

Go to this link, http://forum.avast.com/index.php (http://forum.avast.com/index.php), scroll down to the Avast Free/Pro/Suite forum and click it, click the New Topic button at the top of the list and post there.  Thank you.