Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: kyNiSk on November 17, 2010, 08:14:47 PM
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Hey Avast!
I'm getting a message from my solution center in Windows 7 and it wants me to enable Avast Internet Security even though I have never switched it off or anything?
When I click to solve the problem, it wants me to run a program called VisthAux.exe and asks if I trust the publisher of the program and wants to run it. I do and click yes, but nothing happens?
What to do?
- Yours sincerely,
kyNiSk
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Welcome kyNiSk
You need to stick around long enough to see the answers to you situation.
Please read:
Topic: Solution when Windows Security Center does not recognize antivirus or firewall
http://forum.avast.com/index.php?topic=23457.0
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A picture could make us to see more in your problem. ;)
Thank.
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Apparently the error is occasional. It hasn't happened since I wrote this topic and I haven't done anything to fix the issue.
I read your link YoKenny, and followed the instructions even though the error hasn't occurred. Hopefully it has done the trick to keep it away forever, only time will tell :-)
- kyNiSk
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Now the solution center suddenly popped up saying: "Find an antivirusprogram online (important)"
I do have Avast Internet Security installed and nothing is disabled.
Why is solution center playing tricks with me? :p
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;)
http://forum.avast.com/index.php?topic=39395.0
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When I do that, it says: "This digital signature is OK" ???
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did you download the certificate update??
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When I enter the certificate it doesn't seem to do anything. It doesn't verify or download anything, at least nothing happens in the window or on my computer when I do so, so I guess nothing happens?
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@ kyNiSk
Please ignore bong2x as he has no clue about Windows 7.
Have a look at Windows 7 Snipping Tool:
http://windows.microsoft.com/en-CA/windows7/products/features/snipping-tool
Set it up to capture images into My Pictures Folder as a png or gif file.
Click on Additional Options... then Attach:
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Do you want me to take pictures of the problems when it occurs? I guess that could be done with Print screen? (:
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The Snipping tool is much easier.
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In my case, print screening was actually easier, but here is an image of what my solution center says:
I'm from Denmark so my Windows 7 is in Danish, but here's a translation of the picture:
"Find an antivirusprogram online (Important)"
When I click that, it directs me to this site:
http://www.microsoft.com/danmark/windows/antivirus-partners/windows-7.aspx
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Have you done all steps in the following ???
Topic: Solution when Windows Security Center does not recognize antivirus or firewall
http://forum.avast.com/index.php?topic=23457.0
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Yes, this is my second time doing it. How do I know whether I have to reboot once or twice?
This is the picture of my solution center after I did what the link told me:
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As I do not speak Danish I will have to have you translate to English.
I had to reboot a couple of times and I went through the procedure twice just to make sure I did it correctly.
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OK lets try this ;)
(see pic)
go to control panel>Review your computer Status>window Program Compatibility troubleshooter, advance to select run as administrator then next> select avast program >next>try recommended setting> start the program ;)
the program will start with action troubleshooting
sorry yokenny i still forgot that im xp user thanks for remenders!!!
Regards!!!
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Translation of the picture:
Safety
Virusprotection (Important) | Find a program online |
There was found no antivirusprogram on the computer
Disable messages regarding virusprotection
Under virusprotection it says: "Was not found" 'There were no antivirusprograms located on the computer.'
It's the second time I've done it, though with a day or two space between.
Hmm ???
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OK lets try this ;)
(see pic)
go to control panel>Review your computer Status>window Program Compatibility troubleshooter, advance to select run as administrator then next> select avast program >next>try recommended setting> start the program ;)
the program will start with action troubleshooting
sorry yokenny i still forgot that im xp user thanks for remenders!!!
Regards!!!
Hey bong2x, I cannot find "Review your computer status" could you perhaps describe the logo? :P thanks
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it is under system and security
will i see the translation did you allow avast program? (See image)
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This is a picture of my action center like you posted in in previous reply
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maybe our control panel is different view
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Okay I've done everything you said but it doesn't change what my solution center claims :S
On the window where I can click "Start the program"
it says:
"Used settings:
Windows-compatibility state: Windows XP (Service Pack 2)"
Does that have anything to do with it?
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try that one, it will automatic pointed you what is the problem we can recognize what your avast need to run in win7
i did that before and it give me to download window update ;)
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It does not do the trick unfortunately :/
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:'( failed :'(
ok i will do some trick here again in my system i will re produce situation about your system ;)
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Are you guys from the avast team btw? just asking out of curiousity
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Are you guys from the avast team btw? just asking out of curiousity
No. Users like you and me.
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honestly not. voluntarily sign-in here and try to resolve problems.
maybe you will ask why and for what??? then maybe you will tell us to shut up and be gone ;D ;D
reasons?? --> avast is friendly software by the time i am in problematic about my system even i am free user
still avast forum help me resolve my problem and i learn also to resolve problem using my system,
here in forum if applicable in your system then try it if effective
search everywhere. try to go around in the forum and maybe you will learn a lot. out of curiosity its the best weapons to gain knowledge ;)
sorry for off topic!!!
Regards!!!!
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Okay cool that you guys invest time in helping and learning, thumbs up from here!! :-)
Regarding my issue.. I guess my avast is working properly, it is just Windows 7 Solution Center is b*tching. Just because my solution center can't recognize the program, doesn't mean I'm not protected, right?
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Okay cool that you guys invest time in helping and learning, thumbs up from here!! :-)
Regarding my issue.. I guess my avast is working properly, it is just Windows 7 Solution Center is b*tching. Just because my solution center can't recognize the program, doesn't mean I'm not protected, right?
it must be recognize.
because it is a security software that protect your system. if your system itself refuse the protection there is something wrong that block or there is something needed like update or something in avast component that not will in place.
regards!!!
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I've had the same issue from Windows security center. Its just an annoying issue, as long as Avast is functioning correctly, you should be fine. You may want to try a complete reinstall (annoying, I know), I believe that's all it took for me in the past. Windows security/action center has always been a little goofy, Vista especially would have issues recognizing antivirus programs.
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Okay I've done everything you said but it doesn't change what my solution center claims :S
On the window where I can click "Start the program"
it says:
"Used settings:
Windows-compatibility state: Windows XP (Service Pack 2)"
Does that have anything to do with it?
I do not understand how you get there.
@ bong2x
As you are not using Windows 7 you are not helping.
As somesome11 says that maybe a fresh install would be good.