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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: longmianjushi on November 23, 2010, 12:52:07 PM

Title: How do I report to you samples
Post by: longmianjushi on November 23, 2010, 12:52:07 PM
How do I report to you samples,
I am a Chinese users, my English is not very good, we can use English communication
Title: Re: How do I report to you samples
Post by: Asyn on November 23, 2010, 12:57:48 PM
http://www.avast.com/contacts
asyn
Title: Re: How do I report to you samples
Post by: longmianjushi on November 23, 2010, 01:05:16 PM
thank you
Title: Re: How do I report to you samples
Post by: Asyn on November 23, 2010, 01:11:25 PM
You're welcome..!
asyn
Title: Re: How do I report to you samples
Post by: DavidR on November 23, 2010, 01:32:07 PM
How do I report to you samples,
I am a Chinese users, my English is not very good, we can use English communication

Send the sample to virus (at) avast (dot) com zipped and password protected with the password in email body, a link to this topic might help and undetected malware in the subject.
 
Or send the sample/s to avast as a Undetected Malware:
Open the avast chest and right click in the Chest and select Add, navigate to where you have the sample and add it to the chest (see image). Once in the chest, right click on the file and select 'Submit to virus lab...' complete the form and submit, the file will be uploaded during the next update.
Title: Re: How do I report to you samples
Post by: longmianjushi on November 26, 2010, 12:48:41 PM
I send samples, if certain, you will notify me
Title: Re: How do I report to you samples
Post by: jason7619 on November 26, 2010, 10:01:45 PM
How do I report to you samples,
I am a Chinese users, my English is not very good, we can use English communication

Send the sample to virus (at) avast (dot) com zipped and password protected with the password in email body, a link to this topic might help and undetected malware in the subject.
 
Or send the sample/s to avast as a Undetected Malware:
Open the avast chest and right click in the Chest and select Add, navigate to where you have the sample and add it to the chest (see image). Once in the chest, right click on the file and select 'Submit to virus lab...' complete the form and submit, the file will be uploaded during the next update.

I think that is a good procedure. Why not standardize it and include it in the webiste info so when you visit http://www.avast.com/contacts#mail it's included already.

Title: Re: How do I report to you samples
Post by: DavidR on November 26, 2010, 10:30:45 PM
I don't know why they haven't, perhaps because technically you aren't actually contacting them as the emails are filtered and you normally don't get a response unless they need more information.
Title: Re: How do I report to you samples
Post by: iRonzel on November 27, 2010, 12:16:30 AM
Or send the sample/s to avast as a Undetected Malware:
Open the avast chest and right click in the Chest and select Add, navigate to where you have the sample and add it to the chest (see image). Once in the chest, right click on the file and select 'Submit to virus lab...' complete the form and submit, the file will be uploaded during the next update


+1

Is the best, easy and most secure method
Title: Re: How do I report to you samples
Post by: jason7619 on November 27, 2010, 04:56:06 PM
Submitting through email is best and "needed" as it is a counter check for file submission IMHO.

Yes there is a way of submitting files via the GUI (as all AV are equipped with it..hopefully..lol..)but in my experience with other premium AV's the email is more faster/accurate because you can also send them results info from VirusTotal/jotti's/Filterbit as support for the samples you send.

"...you normally don't get a response unless they need more information."
--I think they should respond promptly to such emails because it is a direct contact of a user for possible non-detection / false positive. Some AV's have an email for false-positives separate from 'malware' and separate from 'virus'. I think they should really standardize DavidR's procedure. It's like the one with avast's competitor. And response is usually a day or three always(well on my experience..)

How does avast respond when you send samples via the GUI? (new user here.)

Do they respond thru email also? If so can we see a sample of avast's response here....? (Don't know if the mods will allow it though...but for transparency, why not huh:-)...)

Does anyone have experience with submitting samples from the GUI and have not gotten a response?

With the email?

Hmmmm.....

Thanks!
Title: Re: How do I report to you samples
Post by: iRonzel on November 28, 2010, 02:43:09 AM
How does avast respond when you send samples via the GUI?

With a generic detection in the next virus database update(trojan-gen, spyware-gen, malware-gen, etc).
Title: Re: How do I report to you samples
Post by: SafeSurf on November 28, 2010, 10:17:15 AM
In general, any undetected malware submitted through the GUI, VT or other scanner is then updated and pushed out in the next virus definition update(s). 
Title: Re: How do I report to you samples
Post by: jason7619 on November 28, 2010, 10:51:35 PM
so there are no confirmations whatsoever.....? just leave it in the chest and test it again after a new update...?
Title: Re: How do I report to you samples
Post by: Pondus on November 28, 2010, 11:01:46 PM
so there are no confirmations whatsoever.....?
from avast! usually not... From all the samples i have sendt by mail i think i have one answer

That is why i use Norman or/and Avira if i have a sample and want an analysis answer, they always answer
Title: Re: How do I report to you samples
Post by: YoKenny on November 28, 2010, 11:04:57 PM
so there are no confirmations whatsoever.....? 

Please go to PROFILE then Modify Profile then Forum Profile Information then select your country in Please select your country: then update your Signature: with information like my signature and DavidR avast! Technical advisor as this helps the helpers offer pertinent advice.
Title: Re: How do I report to you samples
Post by: jason7619 on November 28, 2010, 11:07:46 PM
...really....IMHO that's not good at all... :o

Maybe longmianjushi can post again and let us know:

(a) How did avast respond to his sent samples..
(b) How long is the response time or did he ever get a response..
(c) ..maybe post the response here for transparency....

calling longmianjushi ;D
Title: Re: How do I report to you samples
Post by: jason7619 on November 28, 2010, 11:40:01 PM

@YoKenny;

updated profile. Thanks was waiting till I get to reach 20 post so it will be in tandem with placing an avatar. Hope my questions did not offend you...I am just trying to get an understanding of how samples are responded to by avast. Surely it is not of any issue here as all are professionals here. Any long time AV user have experienced/encountered false-positive/undetected virus in his usage. And some do wanna know and understand the true nature of a detection "if" it is really a virus or not. Take the case of longmianjushi here. 

"....as this helps the helpers offer pertinent advice."
--- does having an incomplete signature affect giving of pertinent advice? I seem to have not understood that well...Oh well:-)

Cheers!
Title: Re: How do I report to you samples
Post by: YoKenny on November 28, 2010, 11:45:22 PM
See
Quote
Definition of PERTINENT

: having a clear decisive relevance to the matter in hand
http://www.merriam-webster.com/dictionary/pertinent
Title: Re: How do I report to you samples
Post by: jason7619 on November 29, 2010, 12:03:44 AM
@YoKenny;

I know the meaning of "PERTINENT".

We in the Philippines KNOW our English very well.

What I meant was you seem to be looking more than something in the "signature" before replying or choosing to reply. 

"--- does having an incomplete signature affect giving of pertinent advice?"

--How so? There were a couple of responses and they looked beyond the signature and gave opinions connected/pertinent to the question that longmianjushi has posted....surely you did not ask longmianjushi to complete his..so there might be something you are implying differently..the reason for your post.

"-- I seem to have not understood that well...Oh well:-)"
---was only putting it lightly there....but you responded sarcastically IMHO. I believe if you cannot add some inputs to the question at hand then.....jeez...

Let the mods decide of what you were implying....