Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Rescue Disc => Topic started by: jonnybravo on December 03, 2010, 09:00:35 PM
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Hi All
Just downloaded avast and i can't update i keep getting a message can not connect to server.I had the same problem with microsoft security,
be gentle with me I'm only a beginner (he he)
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I am having same issue with updating...last update was attempted on Nov. 20, 2010..I am using Windows Vista and free version of avast...any help? :o
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Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).
If the file is too big for the forum, post the last 400-500 lines of it.
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Is this what you mean? I hope it isn't too big...
12.04.2010 18:28:47.000 1271114927 (null) Started: 12.04.2010, 18:28:47
12.04.2010 18:28:47.000 1271114927 (null) Running setup_ais-1ce (462)
12.04.2010 18:28:47.000 1271114927 (null) Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
12.04.2010 18:39:14.000 1271115554 (null) Set registry: SYSTEM\CurrentControlSet\Services\aswMonFlt\Description=avast! mini-filter driver (aswMonFlt)
12.04.2010 18:39:14.000 1271115554 (null) Service aswMonFlt installed
12.04.2010 18:39:14.000 1271115554 (null) Set registry: SYSTEM\CurrentControlSet\Services\aswMonFlt\Instances\DefaultInstance=aswMonFlt Instance
12.04.2010 18:39:14.000 1271115554 (null) Set registry: SYSTEM\CurrentControlSet\Services\aswMonFlt\Instances\aswMonFlt Instance\Altitude=320700
12.04.2010 18:39:14.000 1271115554 (null) Set registry: SYSTEM\CurrentControlSet\Services\aswMonFlt\Instances\aswMonFlt Instance\Flags=0
12.04.2010 18:39:15.000 1271115555 (null) Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implements mail scanning for avast! antivirus.
12.04.2010 18:39:15.000 1271115555 (null) Service avast! Mail Scanner installed
12.04.2010 18:39:15.000 1271115555 (null) Service avast! Mail Scanner
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On contrary, it's too short.
I need 400-500 lines (use multiply posts if needed).
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18:28:47 min/gen Started: 12.04.2010, 18:28:47
18:28:47 min/gen Running setup_ais-1ce (462)
18:28:47 nrm/sys Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
18:28:47 nrm/sys Memory: 58% load. Phys:430296/1036752K free, Page:1221432/2344192K free, Virt:2032148/2097024K free
18:28:47 vrb/sys Computer WinName: LADYDARK-PC
18:28:47 min/sys Windows Net User: ladydark-PC\ladydark
18:28:47 min/gen Cmdline: /sfx /sfxstorage "C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676" /srcpath "C:\Users\ladydark\Desktop\Desktop\Desktop\Desktop" /sfxname "setup_av_free"
18:28:47 vrb/gen DldSrc set to sfx
18:28:47 min/gen Old version: ffffffff (-1)
18:28:47 vrb/gen Install check: SetupVersion does NOT exist
18:28:47 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 0
18:28:47 vrb/reg Get registry: Software\Microsoft\Internet Explorer\Version=8.0.6001.18904
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18:28:47 vrb/gen Operation set to INST_OP_INSTALL
18:28:47 min/gen GUID: 2fcf621d-8559-4565-83b1-b1dde707ef20
18:28:47 nrm/gen SelectCurrent: selected server 'tmp sfx storage' from 'sfx'
18:28:47 nrm/int SYNCER: Type: use IE settings
18:28:47 nrm/int SYNCER: Auth: another authentication, use WinInet
18:28:47 vrb/gen Changed Edition=1
18:28:59 min/pkg LoadProductVpu: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676\prod-ais.vpx
18:28:59 vrb/pkg LoadPartInfo: jrog = jrog-5a returned 00000000
18:28:59 vrb/pkg LoadPartInfo: program = prg_ais-1ce returned 00000000
18:28:59 vrb/pkg LoadPartInfo: setup = setup_ais-1ce
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18:28:59 vrb/pkg LoadPartInfo: vps = vps_win32-10030900 returned 00000000
18:28:59 min/pkg LoadProductVpu: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676\prod-ais.vpx ended with 00000000
18:28:59 vrb/pkg Part prg_ais-1ce was set to be installed
18:28:59 vrb/pkg Part vps_win32-10030900 was set to be installed
18:28:59 vrb/pkg Part setup_ais-1ce was set to be installed
18:28:59 vrb/pkg Part jrog-5a was set to be installed
18:29:09 nrm/int SYNCER: Agent=Syncer/5.00 (ais-462;p)
18:29:09 min/pkg LoadProductVpu: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676\prod-ais.vpx
18:29:09 vrb/pkg LoadPartInfo: jrog = jrog-5a returned 00000000
18:29:09 vrb/pkg LoadPartInfo: program = prg_ais-1ce returned 00000000
18:29:09 vrb/pkg LoadPartInfo: setup = setup_ais-1ce returned 00000000
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18:29:09 vrb/pkg LoadPartInfo: vps = vps_win32-10030900 returned 00000000
18:29:09 min/pkg LoadProductVpu: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676\prod-ais.vpx ended with 00000000
18:29:10 vrb/pkg FilterOutExistingFiles: 87 & 0 = 87
18:29:10 vrb/pkg IsFullOkay: ais_core-180.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg IsFullOkay: ais_core-180.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg IsFullOkay: ais_dll_eng-155.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg IsFullOkay: ais_dll_eng-155.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg IsFullOkay: ais_res-107.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg IsFullOkay: ais_res-107.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg IsFullOkay: winsys-3.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg IsFullOkay: winsys-3.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg IsFullOkay: vps_32-13d.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg IsFullOkay: vps_32-13d.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg IsFullOkay: vps_win32-152.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg IsFullOkay: vps_win32-152.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg IsFullOkay: jrog-5a.vpx - not okay (doesn't exist)
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18:29:10 vrb/pkg IsFullOkay: jrog-5a.vpx - not okay (doesn't exist)
18:29:10 nrm/int Used server: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676
18:29:10 min/fil GetFileWithRetry: ais_core-180.vpx downloaded and verified
18:29:10 nrm/pkg DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\ais_core-180.vpx, returned 0x00000000
18:29:12 nrm/int Used server: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676
18:29:12 min/fil GetFileWithRetry: ais_dll_eng-155.vpx downloaded and verified
18:29:12 nrm/pkg DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\ais_dll_eng-155.vpx, returned 0x00000000
18:29:12 nrm/int Used server: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676
18:29:12 min/fil GetFileWithRetry: ais_res-107.vpx downloaded and verified
18:29:12 nrm/pkg DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\ais_res-107.vpx, returned 0x00000000
18:29:13 nrm/int Used server: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676
18:29:13 min/fil GetFileWithRetry: winsys-3.vpx
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18:29:13 nrm/pkg DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\winsys-3.vpx, returned 0x00000000
18:29:15 nrm/int Used server: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676
18:29:16 min/fil GetFileWithRetry: vps_32-13d.vpx downloaded and verified
18:29:16 nrm/pkg DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\vps_32-13d.vpx, returned 0x00000000
18:29:20 nrm/int Used server: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676
18:29:20 min/fil GetFileWithRetry: vps_win32-152.vpx downloaded and verified
18:29:20 nrm/pkg DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\vps_win32-152.vpx, returned 0x00000000
18:29:21 nrm/int Used server: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676
18:29:21 min/fil GetFileWithRetry: jrog-5a.vpx downloaded and verified
18:29:21 nrm/pkg DldPackage: C:\Program Files\Alwil
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Software\Avast5\Setup\jrog-5a.vpx, returned 0x00000000
18:29:21 min/gen setup: updated
18:29:22 min/gen setif: updated
18:29:22 vrb/pkg FilterOutExistingFiles: 87 & 0 = 87
18:29:22 vrb/pkg Extracting from ais_core-180.vpx
18:29:23 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\Aavm4h.dll
18:29:23 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\Aavm4h.dll
18:29:23 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\AavmRpch.dll
18:29:23 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\AavmRpch.dll
18:29:23 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\ashBase.dll
18:29:23 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\ashBase.dll
18:29:24 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\ashServ.dll
18:29:24 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\ashServ.dll
18:29:24 nrm/fil Direct move of file: C:\Program
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Software\Avast5\ashShell.dll
18:29:24 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\ashTask.dll
18:29:24 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\ashTask.dll
18:29:25 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\ashTaskEx.dll
18:29:25 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\ashTaskEx.dll
18:29:25 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\aswAux.dll
18:29:25 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\aswAux.dll
18:29:26 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\aswCmnBS.dll
18:29:26 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\aswCmnBS.dll
18:29:26 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\aswCmnIS.dll
18:29:26 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\aswCmnIS.dll
18:29:26 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\aswCmnOS.dll
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18:29:26 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\aswCmnOS.dll
18:29:27 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\aswData.dll
18:29:27 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\aswData.dll
18:29:27 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\aswDld.dll
18:29:27 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\aswDld.dll
18:29:27 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\aswEngLdr.dll
18:29:27 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\aswEngLdr.dll
18:29:27 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\aswIdle.dll
18:29:27 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\aswIdle.dll
18:29:28 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\aswLog.dll
18:29:28 vrb/fil Installed file:C:\Program Files\Alwil
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Software\Avast5\aswLog.dll
18:29:28 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\aswProperty.dll
18:29:28 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\aswProperty.dll
18:29:28 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\aswSqLt.dll
18:29:28 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\aswSqLt.dll
18:29:28 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\aswUtil.dll
18:29:28 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\aswUtil.dll
18:29:28 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\avastSS.dll
18:29:28 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\avastSS.dll
18:29:29 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\AvSSHook.dll
18:29:29 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\AvSSHook.dll
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18:29:29 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\CommonRes.dll
18:29:29 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\CommonRes.dll
18:29:29 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\ashQuick.exe
18:29:29 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\ashQuick.exe
18:29:31 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\ashUpd.exe
18:29:31 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\ashUpd.exe
18:29:31 nrm/fil Direct move of file: C:\Windows\system32\aswBoot.exe
18:29:31 vrb/fil Installed file:C:\Windows\system32\aswBoot.exe
18:29:31 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\aswRegSvr.exe
18:29:31 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\aswRegSvr.exe
18:29:32 nrm/fil Direct move of file: C:\Program
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18:29:29 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\CommonRes.dll
18:29:29 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\CommonRes.dll
18:29:29 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\ashQuick.exe
18:29:29 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\ashQuick.exe
18:29:31 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\ashUpd.exe
18:29:31 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\ashUpd.exe
18:29:31 nrm/fil Direct move of file: C:\Windows\system32\aswBoot.exe
18:29:31 vrb/fil Installed file:C:\Windows\system32\aswBoot.exe
18:29:31 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\aswRegSvr.exe
18:29:31 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\aswRegSvr.exe
18:29:32 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\aswRegSvr64.exe
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18:29:32 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\aswRegSvr64.exe
18:29:33 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\aswRunDll.exe
18:29:33 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\aswRunDll.exe
18:29:34 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
18:29:34 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
18:29:35 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\AvastUI.exe
18:29:35 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\AvastUI.exe
18:29:36 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\sched.exe
18:29:36 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\sched.exe
18:29:36 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\VisthAux.exe
18:29:36 vrb/fil Installed file:C:\Program Files\Alwi
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Software\Avast5\VisthAux.exe
18:29:36 nrm/fil Direct move of file: C:\ProgramData\Alwil Software\Avast5\avast5.ini
18:29:36 vrb/fil Installed file:C:\ProgramData\Alwil Software\Avast5\avast5.ini
18:29:36 nrm/fil Direct move of file: C:\Windows\system32\avastSS.scr
18:29:36 vrb/fil Installed file:C:\Windows\system32\avastSS.scr
18:29:36 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\flash\amline.swf
18:29:36 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\flash\amline.swf
18:29:36 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\flash\ammap\ammap.swf
18:29:36 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\flash\ammap\ammap.swf
18:29:36 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\flash\ammap\icons\arrow.swf
18:29:36 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\flash\ammap\icons\arrow.swf
18:29:36 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\flash\ammap\icons\bubble.swf
18:29:36 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\flash\ammap\icons\bubble.swf
18:29:36 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\flash\ammap\icons\cross.swf
18:29:36 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\flash\ammap\icons\cross.swf
18:29:36 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\flash\ammap\icons\flag.swf
18:29:36 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\flash\ammap\icons\flag.swf
18:29:36 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\flash\ammap\icons\pin.swf
18:29:36 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\flash\ammap\icons\pin.swf
18:29:36 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\flash\ammap\maps\world.swf
18:29:36 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\flash\ammap\maps\world.swf
18:29:36 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\flash\ammap\icons\zoom_out.swf
18:29:36 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\flash\ammap\icons\zoom_out.swf
18:29:36 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\flash\amcharts_key.txt
18:29:36 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\flash\amcharts_key.txt
18:29:36 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5\flash\ammap\ammap_key.txt
18:29:36 vrb/fil Installed file:C:\Program Files\Alwil Software\Avast5\flash\ammap\ammap_key.txt
18:29:36 nrm/fil Direct move of file: C:\ProgramData\Alwil Software\Avast5\sounds\scan_completed.wav
18:29:36 vrb/fil Installed file:C:\ProgramData\Alwil Software\Avast5\sounds\scan_completed.wav
18:29:36 nrm/fil Direct move of file: C:\ProgramData\Alwil Software\Avast5\sounds\threat_detected.wav
18:29:36 vrb/fil Installed file:C:\ProgramData\Alwil Software\Avast5\sounds\threat_detected.wav
18:29:36 nrm/fil Direct move of file: C:\ProgramData\Alwil Software\Avast5\sounds\virus_db_updated.wav
18:29:36 vrb/fil Installed file:C:\ProgramData\Alwil Software\Avast5\sounds\virus_db_updated.wav
18:29:36 nrm/fil Direct move of file: C:\Program Files\Alwil Software\Avast5
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WOW, lol..........I hope this is what you need...I'm confused now! ;D
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Well hopefully Tech will be able to beaver through all the posts.
Should you need to do this in the future, the easiest/best option is to copy and paste the last 400-500 lines into a new text file created using notepad and save the file as something like ladydark.txt. When you then make a new post, click the Additional Options and attach the file to the post.
That makes it easier for you and for Tech to read.
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I see no problems in your logs.
Search for the word "error" and try to post only the lines with error messages.
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03:00:31 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
03:00:31 dbg/int while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 1
03:00:32 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
03:00:32 dbg/int while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 2
03:00:35 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
03:00:44 nrm/gen InvalidateCurrent: invalidated server 'Download905 AVAST5 Server' from 'main'
03:00:44 nrm/gen SelectCurrent: selected server 'Download938 AVAST5 Server' from 'main'
There is a lot of this message......
Should I just dump and reinstall?
DavidR, thank you for the info...
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All I have done recently is to re-register as it was due December 1...
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Guess I'll just dump it and go back to AVG
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All I have done recently is to re-register as it was due December 1...
can you provide more details about the re-register?
perhaps a re-install or repair would be more appropriate
- yr account can always be reset through the email address
or did you re-install when you re-registered?
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Well, I uninstalled, reinstalled, reregistered and still says, Error: cannot connect to server.......
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hi..
I have a problem too about this topic
the virus definitions are out of date where latest virus definitions : 101129-0 avast version 5.0.677
but cannot connect to server and then result comment "connect to download710.avast.com"
thanks a lot
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After registering, uninstalling, reinstalling, if your message says cannot connect to server.. Perhaps you missed the directive at the end to disconnect from your server, then reconnect? I had to do that twice. All in all I have found Avast to be less than user friendly. Just logging in, in order to get the disconnect/reconnect info to you in this post, was ridiculous and not clear at all. Particularly - the "verifying E-mail" requiring a code with THE ONLY PLACE to insert it being "resend activation code" box.. I sure hope Avast isn't run by baboons.. Also, how does one get the pop-up, "Update Avast" from driving you nuts? I'm updated already... Well, that's my two cents.
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Hm, never noticed the disconnect, reconnect thing...I will go thru the whole thing again and try that...and yes I agree, it isn't all that user friendly...
thanks for the input