Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: gblu on January 01, 2011, 05:29:19 PM
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i tried to play online game Lineage2, and my avast is fully updated. suddenly, the game freeze at the splash, and then the game started, but the avast service is stop. and then, restart again.
Lineage2 use gameguard program, i also added Lineage2 folder in exclusion, but no luck.
i also add screenshot
any help?
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It would be good if you could send us the corresponding dump files. These are generally pointed to by when you click the Technical Information link in that dialog whose screenshot you posted in your message.
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i clicked the Technical Information, and gives me this :
but i cant find the file
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The files should be where the window says, i.e. in
C:\Documents and Settings\Administrator\Local Settings\Temp\WER83fc.dir00
(Though I'm not sure if they are there permanently, or only as temporary copies only when this window is being open/shown - in which case the numbers at the end might be changing.)
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aha. i found the file. is in temp folder. i'll send the file to you now.
zip folder, named : WER2785.dir00.zip
edit : previous folder was gone, so i tried to regenerate it again. the number changed from earlier screenshot
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Yeah, that's what I meant... it's probably kept there only while you have that window open, and the folder is named randomly.
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Once you close the window, the directory will be deleted. So it's best to archive the files while the dialog is still on the screen.
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@igor and vlk : yep. i copy the file while the window still opened.
did you get the zip folder? i have sent it via ftp://ftp.asw.cz/incoming
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You have two AV's with realtime protection/scanner active you could say... and that is not recommended; it can cause problems. I assume that gameguard starts when you want to play a online game such as Flyff or Rappelz. try to see if you can add gameguard in exlusions in avast or disable gameguard.
Regards,
Tenko
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Lineage2 use gameguard. at some antivirus, it caused trouble. In previous version of Avast! was good with that.
i cant disable gameguard (dont know how to do that, and AFAIK the game wouldn't start if i disable the gameguard) and i have added exlusion in avast, but still no luck.
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I recommend you to ask the game developers how to solve this problem. the alternative solution is to deactive Avast while playing. You should also suggest the developer to have an alternative solution when a player has for instance Avast or any other AV; people don't use gameguard as their primary AV and try to contact nprotect and see what they say.
Regards,
Tenko
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@Tenko : yes, thanks for your kindly advice. after i posted in avast! forum and tell the team about this stuff, i also told the game team about this problem. because this only happen right after the new version of avast! out.
but i don't feel safe if i disable avast! shields. maybe for this time, i shall wait for the response from avast team or game team.
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I recommend you to uninstall 5.1 and go back to avast 5.0.677; the newest version of avast seems to be buggy and should go back to beta version. Comodo's Time Machine, for instance, was release to early and was forced to go back into beta test.
I wish you happy gaming.
Regards,
Tenko
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I recommend you to uninstall 5.1 and go back to avast 5.0.677; the newest version of avast seems to be buggy and should go back to beta version. Comodo's Time Machine, for instance, was release to early and was forced to go back into beta test.
I wish you happy gaming.
Regards,
Tenko
Tenko,
I suggest that you allow Avast (Vlk) to continue to resolve this conflict. It's far better to resolve then to simply revert back to an older version.
There are many new advantages for all users in version 5.1 and I personally am very happy with the latest build.
It's also not a good idea to disable any shields since this leaves your system exposed.
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I recommend you to uninstall 5.1 and go back to avast 5.0.677; the newest version of avast seems to be buggy and should go back to beta version. Comodo's Time Machine, for instance, was release to early and was forced to go back into beta test.
I wish you happy gaming.
Regards,
Tenko
Tenko,
I suggest that you allow Avast (Vlk) to continue to resolve this conflict. It's far better to resolve then to simply revert back to an older version.
There are many new advantages for all users in version 5.1 and I personally am very happy with the latest build.
It's also not a good idea to disable any shields since this leaves your system exposed.
+1 ... and I'd advise tenko to stop posting bs on the forums, I already requested a ban.
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OFF TOPIC
Just to inform you two, that would be Bob and Logos, the only reason why I recommend members here to downgrade is becasue Avast 5.0.677 is stable and doesn't cause the problem that newest avast does.
Do you think I would use the newest version? Think again.
I have read something interesting at comodo forums. Comodo Time Machine was forced to back in beta state ... you know why?... because the so called stable release was to buggy which caused problem and had therefore to got back in beta state and of what I see the latest version of avast gives problems that the previous version didn't give.
I will allow Vlk to do his work but people computer shouldn't be affect because the newest version was released too early.
Bob... this memeber, gblu that would be, has problem and I gave a solution and as you might have seen disabling avast's realtime is not my first tip.
Logos... I don't talk bs and I have not reason; I find avast good and well programmed AV but I will recommend people to go back to a version that is stable and doesn't give problems.
Take care and have nice day!
Regards,
Tenko
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I wouldn't wish you a nice day tbh, and you are definitely trolling and posting useless crap. Go see your dad and whine there, he's waiting for you on Comodo forums.
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Please Guys, no fighting.
I've seen enough of that on another forum for simply not agreeing with their policies. :'(
Thanks
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I recommend you to uninstall 5.1 and go back to avast 5.0.677; the newest version of avast seems to be buggy and should go back to beta version. Comodo's Time Machine, for instance, was release to early and was forced to go back into beta test.
I wish you happy gaming.
Regards,
Tenko
Tenko,
I suggest that you allow Avast (Vlk) to continue to resolve this conflict. It's far better to resolve then to simply revert back to an older version.
There are many new advantages for all users in version 5.1 and I personally am very happy with the latest build.
It's also not a good idea to disable any shields since this leaves your system exposed.
Yes+1
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I wouldn't wish you a nice day tbh, and you are definitely trolling and posting useless crap. Go see your dad and whine there, he's waiting for you on Comodo forums.
I am in the comodo forums but I have never spoken bad about avast and I don't troll! In matter of fact, I would in courage people to use avast in case they have problem with comodo anitivirus. If I recommend AV as a stand-alone AV then it's avast.
Compared to other people I respect other people chooses but if I am asked what I recommend then I will recommend, regardsless to the forum policy, what I think is recommendable.
and logos. I came here to warn people, so that can warn their friends, of a fake av.
I wish you a nice day.
Regards,
Tenko
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@Tenko: I don't know if you've noticed but one of the avast! team is allready responding to this thread, what you are doing is confusing the OP, that's all you are doing. This bug needs to be reported and fixed, certainly not avoided. Get it ?
EDIT: There are actually 2 avast! team members posting in this thread.
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@Tenko: I don't know if you've noticed but one of the avast! team is allready responding to this thread, what you are doing is confusing the OP, that's all you are doing. This bug needs to be reported and fixed, certainly not avoided. Get it ?
I have seen that Vlk has given a response and I am sorry if I confused the OP.
Could you give me the bug report so that I can past it in the future?
Take care and have nice day
Regards,
Tenko
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+1 (to darth.mikey's post) noone here needs any tenko warnings ;D especially when the advice is to revert to an old version of the software and avoid facing the problems. I hate "dodgers"....edit: and trolls.
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so you would stay with a buggy version? people should only go to the previous version if the newest is causing problems.
I don't come here and say: Avast is the worst thing. download comodo internet security
I don't give warning but suggestions.
Regards,
Tenko
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The avast team have done a good work in 5.1
As you can see on my sig. i have used avast(firstlly free -now paid ais) since 4.1.418
And all this time i waited for boottime scan for x64
And now it works
Yes i wish to tank vlk and all the forum users for the patience you have with my isues since beta versions
Thanks u al
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For me it is quite clear that this is a conflict with the new anti-rootkit module and Gameguard. Why you ask ? Well basically gameguard is an anti-cheating rootkit. Yes it is basically a ROOTKIT. Also i am not sure reverting to 5.0 would fix it since the anti-rootkit module get's updated via vps updates, at least that is what the avast! team have said.
EDIT: I could be wrong of course in what i wrote above but it is my best guess and it makes sense if you ask me... Like i said this GameGuard software basically is a rootkit . A legit rootkit but still a rootkit. ;D
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so you would stay with a buggy version?
Tenko, to me this version DONT have bugs
Please note, avast and any others milions of programs are used in milions of differents comp
So please dont blame avast for a problem which maybe have been caused by ANOTHER softeares
Have a nice,very nice,day
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just be clear... I haven't said that avast and it's developers doesn't do a good job because they do. And I have no reason to troll!
for some it is buggy or i am wrong
Thank you for your understanding.
Regards,
Tenko
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so you would stay with a buggy version? people should only go to the previous version if the newest is causing problems.
I don't come here and say: Avast is the worst thing. download comodo internet security
I don't give warning but suggestions.
Regards,
Tenko
Tenko the newest release is quite good with very few little bug's so i regard this as an excellent release so your advice to the op to revert to previous version is not warranted, plus to jump in and start giving your opinion (suggestion's) when you can see that two avast mod's are looking into the problem is down right rude.
I totally agree with Logos and Darth.Mikey
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so you would stay with a buggy version? people should only go to the previous version if the newest is causing problems.
<snip>
Just how do you think that these issues are resolved, the developers aren't clairvoyant. They need information and backing off and going back to the 5.0 version doesn't achieve that.
The beta trial was for almost a month and al lot more of pre=beta testing before the beta trial, now with the best will in the world they aren't going to be able to replicate every users particular OS, security software (firewall, anti-spyware, etc.) and other hardware and software. The user permutations are immense, that is why a widespread public beta is advisable.
As was seen many issues were found and dealt with in the beta trial, you only have to look at the beta sub-forum to see that. In fact there were many baying for the beta to go live much earlier, yet it didn't.
The fact that we are seeing some other issues, based on the widespread differing user permutations because of the massively increased numbers having update, isn't to be totally unexpected and not something that you can entirely cater for.
You only have to go back to when avast 5.0 came out of beta and was released and you will see a corresponding increase in volume of forum posts, some not too dissimilar to these requiring a clean reinstall as opposed to an update from the UI. Those other issues were promptly resolved, but generally because people stuck with it, reported the issues and uploaded the requested information.
So do I think the final version was released too soon, no I don't believe so, as sure as eggs are eggs as soon as you release the final version the volume of users with widely varying systems are going to throw up some unforeseen issues.
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This is a simple issue to solve, and of course, it will be done soon. BTW I wouldn't even consider it as a real "bug" in the new avast, given the hacks GameGuard is doing to prevent other apps from sniffin' around...
It's basically a mutual conflict. And we know how to solve it, I think.
BTW doesn't simply stopping the Behavior Shield resolve the issue in this case?
Thanks
Vlk
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this version is sucks!!
I love avast but this vr disappoint me.
But im still hoping that avast team will fix this issue as soon as possible.
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this version is sucks!!
I love avast but this vr disappoint me.
But im still hoping that avast team will fix this issue as soon as possible.
rain04, that's not very helpful...
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this version is sucks!!
I love avast but this vr disappoint me.
But im still hoping that avast team will fix this issue as soon as possible.
rain04, that's not very helpful...
if avast team can't fix it many internet cafe shift to other anti virus for sure bcoz i read in many forum and ask the lots of owner if they use avast and they reply yes they used. Thats why i choose this AV.
But as of now i will downgrade again to Avast! Free Antivirus 5.0.677 and tell my friend to don't upgrade this latest version.
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I visit avast forum about every twice a week.
I think Avast Team release the new build very early or lets called it not yet stable.
Its like were testing a beta release. :'(
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this version is sucks!!
I love avast but this vr disappoint me.
But im still hoping that avast team will fix this issue as soon as possible.
rain04, that's not very helpful...
if avast team can't fix it many internet cafe shift to other anti virus for sure bcoz i read in many forum and ask the lots of owner if they use avast and they reply yes they used. Thats why i choose this AV.
But as of now i will downgrade again to Avast! Free Antivirus 5.0.677 and tell my friend to don't upgrade this latest version.
That's great come shouting the odds, only to find you are using the free version of avast in an Internet Cafe, this is against the terms and conditions of the free product license, for home, non-commercial use.
You should be using the avast Pro version as a business not taking revenue away from Avast whom you want to resolve this to help your business, great.
Did you not read Vlk's post Reply #30 at the top of this page, I guess not, Game Guard is essentially a rootkit and is being picked up by the behaviour shield (which one of its functions is looking for rootkits).
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This is a simple issue to solve, and of course, it will be done soon. BTW I wouldn't even consider it as a real "bug" in the new avast, given the hacks GameGuard is doing to prevent other apps from sniffin' around...
It's basically a mutual conflict. And we know how to solve it, I think.
BTW doesn't simply stopping the Behavior Shield resolve the issue in this case?
Thanks
Vlk
i haven't tried to disable Behavior Shield (i don't think about that) i'll give it a try, and post the result ASAP. finger crossed
edit
disable behavior shield, still no luck, still get the same problem. i will send you the dump file in zip folder with name : avast_gameguard
and i simply don't know if gameguard is a rootkit, i think it's just a anti-hacking program. (it was bundled with the game, with no option to not download it)
but thanks for the attention even though this is not a big trouble, i'm really appreciate that.
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I visit avast forum about every twice a week.
I think Avast Team release the new build very early or lets called it not yet stable.
Its like were testing a beta release. :'(
As you can see from my signature I use XP Pro SP3 and have zero problems with this release build and unlike you I took part in the almost month long beta trial. During that month I had one or two minor issues and nothing to do with stability.
Do I think it was released too soon, absolutely not, with the 130 million plus users there are going to be massive variations in operating system, hardware, security and other software, too many to possibly test for all.
That is why there was a public beta trial to go beyond the in house alpha and pre-beta testing, before opening it up to those different permutations. This revealed problems that were resolved. The problem being for any regular release of what is essentially a big upgrade it opens it up for the multitude of different systems/permutations.
Now we are seeing that spike in the forum traffic and that was no different from when avast 5.0 was released, but they were also quickly resolved and I honestly don't see this being any different.
You can't wait forever to release after a beta trial as with the best will in the world you aren't going to be able to test for all permutations (ask Microsoft ;D).
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The same thing happens to me when I upgraded (via automatic update) to the new version. Avast service would stop once gameguard loads. I uninstalled 5.1.864 version, downloaded the new installer and the problem became worst. My game would not start anymore so I reverted back to 5.0677 and haven't experienced any problems since. BTW I'm playing Cabal Online (PH). Hope this gets fixed soon. More power Avast team!
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This is a simple issue to solve, and of course, it will be done soon. BTW I wouldn't even consider it as a real "bug" in the new avast, given the hacks GameGuard is doing to prevent other apps from sniffin' around...
It's basically a mutual conflict. And we know how to solve it, I think.
BTW doesn't simply stopping the Behavior Shield resolve the issue in this case?
Thanks
Vlk
I had to uninstall the behaviour shield to fix the problem.
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the newest build fixed the problem :D can play my lineage2 again
thanks for the team