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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: bri on January 01, 2011, 11:49:20 PM

Title: froze
Post by: bri on January 01, 2011, 11:49:20 PM

installed ais 5.1.864 fresh install then virtualized ie went to download a file and system froze.this also happened when trying the betas.had to do a hard restart because couldnt do anything when it froze?

win 7 64
ais 5.1.864(fresh install)

Title: Re: froze
Post by: Lisandro on January 02, 2011, 12:21:40 AM

I've got the same with earlier betas... But, I don't want even to test it now... I'm lazy for new BSODs ;D

Title: Re: froze
Post by: bri on January 02, 2011, 12:31:13 AM

just happened again when trying to watch a vidoe on youtube and when i forced a shutdown and windows restarted it said my license expired?its not.ill renter it and see what happens

Title: Re: froze
Post by: Lisandro on January 02, 2011, 12:32:49 AM

Bri, maybe an installation from scratch.

Title: Re: froze
Post by: bri on January 02, 2011, 12:39:33 AM

already did that,entered my license again and says its fine.i guess until the system freezes again and i know it will.

Title: Re: froze
Post by: Lisandro on January 02, 2011, 12:46:59 AM

Any other security program that could interfere?

Title: Re: froze
Post by: bri on January 02, 2011, 01:08:15 AM

nothing else running have on demand mbam.happened again while ie was not virtualized so i dont believe it has anything to do with virtualization.

Title: Re: froze
Post by: Vlk on January 02, 2011, 01:35:24 AM

It might have been related to the issue described in this thread: http://forum.avast.com/index.php?topic=68573.0
which was supposedly solved by a definition update released earlier today...

Fingers crossed.

Thanks
Vlk

Title: Re: froze
Post by: bri on January 02, 2011, 02:17:56 AM

i have that vps update 110101-1 and still get the freezing?

Title: Re: froze
Post by: ckit on January 02, 2011, 02:21:11 PM

Just got a lockup with vps update 110102-0 (Avast! Internet Security v5.1.864) under Windows 7 Pro x64.

Beta testers clearly failed on this one.

Code: [Select]

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: AvastSvc.exe
P2: 5.1.864.0
P3: 4d1e0543
P4: ntdll.dll
P5: 6.1.7600.16559
P6: 4ba9b29c
P7: c0000005
P8: 00038c19
P9:
P10:
Attached files:
C:\Windows\Temp\WER61CE.tmp.appcompat.txt
C:\Windows\Temp\WER738A.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WER73D9.tmp.hdmp
C:\Windows\Temp\WER78CA.tmp.mdmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_AvastSvc.exe_caffd425cd57793cbd9f8fb3ef365d424a7058_cab_06d47972
Analysis symbol:
Rechecking for solution: 0
Report Id: f275cb36-1671-11e0-a82a-0002721e4bca
Report Status: 4

I also have "Malwarebytes' Anti-malware Pro" realtime protection running in the background.

Title: Re: froze
Post by: igor on January 02, 2011, 02:34:54 PM

Lockup or crash?
Anyway, can you please upload the related files (listed in the "attached files," most importantly the .hdmp file) to ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming)
?

Title: Re: froze
Post by: bri on January 02, 2011, 07:30:08 PM

uninstalled avast reinstalled and went online with ie and froze this happened about 15 min ago so theres still a problem.will uninstall avast because want to use computer.hopefully this gets fixed in the future.