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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: EagleGhost on January 02, 2011, 01:44:52 PM

Title: A question about the removal tool
Post by: EagleGhost on January 02, 2011, 01:44:52 PM
Hi! Do I have to run the Avast removal tool in a Safe Mode or in a Normal Mode? Thanks in advance!
Title: Re: A question about the removal tool
Post by: superhacker on January 02, 2011, 02:35:20 PM
You dont need to run avast removal tool if you dont have problems with avast normal un-installation.
Any way you can run avast removal tool in normal mode if you disable avast self protection otherwise you have to run it in safe mode.
Disabling avast self protection:
From avast GUI click settings->Troubleshooting->un tick "enable avast! self defense module"
Title: Re: A question about the removal tool
Post by: Tenko on January 02, 2011, 02:54:41 PM
Quote from: EagleGhost on January 02, 2011, 01:44:52 PM
Hi! Do I have to run the Avast removal tool in a Safe Mode or in a Normal Mode? Thanks in advance!

Hey and warm welcome!

I just want you to know that removal tools are only needed if you cant use windows uninstaller.

Regards,
              Tenko
Title: Re: A question about the removal tool
Post by: EagleGhost on January 02, 2011, 05:39:41 PM
I want to use the removal tool, because if I install 5.1.864 upon to 5.0.677 I will have some serious problems. I have understood, that I can avoid these problems by uninstalling 5.0.864 and installing 5.1.677 from a scratch.

Anyway, does the removal tool remove something, what the normal Windows uninstaller doesn't (I mean the folders and the registry entries)?
Title: Re: A question about the removal tool
Post by: schmidthouse on January 02, 2011, 06:38:36 PM
Quote from: EagleGhost on January 02, 2011, 05:39:41 PM
I want to use the removal tool, because if I install 5.1.864 upon to 5.0.677 I will have some serious problems. I have understood, that I can avoid these problems by uninstalling 5.0.864 and installing 5.1.677 from a scratch.

Anyway, does the removal tool remove something, what the normal Windows uninstaller doesn't (I mean the folders and the registry entries)?

Confirmed by an earlier post from 'Tech' that Yes, there are some items (remnants)that are left when uninstalling via 'Add and Remove Programs' that are removed by aswClear.exe when run in Safe Mode. :)
Title: Re: A question about the removal tool
Post by: Lisandro on January 02, 2011, 06:53:29 PM
Quote from: schmidthouse on January 02, 2011, 06:38:36 PM
Anyway, does the removal tool remove something, what the normal Windows uninstaller doesn't (I mean the folders and the registry entries)?
Yes.
But, generally, the leftovers do not avoid a clean installation of the new version.
Title: Re: A question about the removal tool
Post by: schmidthouse on January 02, 2011, 07:00:25 PM
Quote from: Tech on January 02, 2011, 06:53:29 PM
Quote from: schmidthouse on January 02, 2011, 06:38:36 PM
Anyway, does the removal tool remove something, what the normal Windows uninstaller doesn't (I mean the folders and the registry entries)?
Yes.
But, generally, the leftovers do not avoid a clean installation of the new version.

My appoligies, I just read this reply 'after' message. :-\ ;D