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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: nen_duvel on January 02, 2011, 02:06:01 PM

Title: crash on accessing Lotus Ami Pro 3.1
Post by: nen_duvel on January 02, 2011, 02:06:01 PM
Hi.
First of all a Happy New Year to all.

I've just upgraded to the latest 5.1.864 (Avast free) on my WindowsXP SP3 machine. Now when i try to open AmiPro 3.1 or a .sam file, my computer crashes completely and reboots. This issue never occurred with previous versions of Avast.

Hope someone has a solution...
Title: Re: crash on accessing Lotus Ami Pro 3.1
Post by: Lisandro on January 02, 2011, 06:27:53 PM
Do you have a c:\windows\memory.dmp file to zip and upload to avast and allow further investigation?

Upload it to this anonymous ftp server: ftp://ftp.avast.com/incoming/ (ftp://ftp.avast.com/incoming/)
Title: Re: crash on accessing Lotus Ami Pro 3.1
Post by: nen_duvel on January 03, 2011, 12:34:29 AM
Quote from: Tech on January 02, 2011, 06:27:53 PM
Do you have a c:\windows\memory.dmp file to zip and upload to avast and allow further investigation?

Upload it to this anonymous ftp server: ftp://ftp.avast.com/incoming/ (ftp://ftp.avast.com/incoming/)

upload in progress : nen_duvel_MEMORY.zip
Title: Re: crash on accessing Lotus Ami Pro 3.1
Post by: nen_duvel on January 03, 2011, 02:01:42 PM
Memorydump uploaded...
Tried some fiddling with excluding files for scan, disabling rootkit scan,... in vain.
BSOD STOP-error message says aswSP.SYS causes the problem
PAGE_FAULT_IN_NONPAGED_AREA
***STOP 0x00000050 (0xFFFFFFFE,0x00000000,0xF42FA1FC,0X00000000)

Hope this makes sense to anyone out there  :-\
Title: Re: crash on accessing Lotus Ami Pro 3.1
Post by: pk on January 03, 2011, 02:18:18 PM
Quote from: nen_duvel on January 03, 2011, 02:01:42 PM
***STOP 0x00000050 (0xFFFFFFFE,0x00000000,0xF42FA1FC,0X00000000)

Thanks for the numbers, the bug was fixed.
Title: Re: crash on accessing Lotus Ami Pro 3.1
Post by: nen_duvel on January 03, 2011, 02:31:55 PM
Quote from: pk on January 03, 2011, 02:18:18 PM
Quote from: nen_duvel on January 03, 2011, 02:01:42 PM
***STOP 0x00000050 (0xFFFFFFFE,0x00000000,0xF42FA1FC,0X00000000)

Thanks for the numbers, the bug was fixed.
Thanks for handling this on such short notice.
Can we expect an updated version of 5.1 soon?
Title: Re: crash on accessing Lotus Ami Pro 3.1
Post by: igor on January 03, 2011, 05:59:45 PM
Yes.