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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Nagan on January 02, 2011, 03:02:07 PM

Title: AVAST hangs during scan.
Post by: Nagan on January 02, 2011, 03:02:07 PM
Still using 5.0.677 as there are issues around in the latest version.

1.Recently I scanned a zip file with some samples with varying recursion depths . At a point the scanner hung and did nothing.Also the cpu usage shot up. Even after I closed the scan the CPU usage was high. So I had to ultimately shut down and restart. If the devolopers want I can upload the file to a sharing web site.

2.I have been using another Antivir in one of my systems.What I find is AVAST is very fast and good. But I also look forward to active participation from the devolopers on any suggestions and queries , to make it interesting  to all.
Title: Re: AVAST hangs during scan.
Post by: igor on January 02, 2011, 03:18:12 PM
Quote from: Nagan on January 02, 2011, 03:02:07 PM
1.Recently I scanned a zip file with some samples with varying recursion depths . At a point the scanner hung and did nothing. Also the cpu usage shot up. Even after I closed the scan the CPU usage was high. So I had to ultimately shut down and restart. If the devolopers want I can upload the file to a sharing web site.

Yes please - or you can upload it to ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming)
(On the other hand, I don't really expect to be able to reproduce the problem, as basically all of the scanner code is inside of the virus definitions - i.e. it shouldn't make any difference whether you're using version 5.0 or 5.1, the scanner modules are always the same. But maybe we'll be lucky...)
Thanks.
Title: Re: AVAST hangs during scan.
Post by: Nagan on January 03, 2011, 08:11:56 AM
The file is drr.zip   Password ---virus  . You should unzip dearer.doc completely and then run a scan from explorer. It is  Download drr.zip from FileFactory.com (http://www.filefactory.com/file/b4ec6b0/n/drr.zip)
Title: Re: AVAST hangs during scan.
Post by: igor on January 04, 2011, 08:52:22 PM
I'm afraid that, as I kinda expected, I'm unable to reproduce any freezing... the archive is processed without any problems  :-\
Title: Re: AVAST hangs during scan.
Post by: Nagan on January 07, 2011, 01:51:35 AM
Quote from: igor on January 04, 2011, 08:52:22 PM
I'm afraid that, as I kinda expected, I'm unable to reproduce any freezing... the archive is processed without any problems  :-\

Pl confirm that with Windows - 7  Home basic and AVAST 5.0.677. As I mentioned earlier I have been using 5.0.677 and I can confirm that I get the hangs even as I write...
Title: Re: AVAST hangs during scan.
Post by: Nagan on January 08, 2011, 02:37:54 PM
Hello!? just wanna make sure the so called anomaly is sorted out in the later versions?
Title: Re: AVAST hangs during scan.
Post by: Silk0 on January 08, 2011, 02:43:00 PM
Download the last version of avast! (pre release) 5.1.874 and see if the problem it's already fixed.
http://forum.avast.com/index.php?topic=68927.0 (http://forum.avast.com/index.php?topic=68927.0)
Title: Re: AVAST hangs during scan.
Post by: igor on January 08, 2011, 02:59:25 PM
Well, as I said, I'm afraid I couldn't reproduce the problem, so nothing has changed.
If you could supply a dump of the frozen process (I'd provide some details), I might be able to find out something...
Title: Re: AVAST hangs during scan.
Post by: Nagan on January 10, 2011, 07:01:33 PM
Seems to have been solved with 5.1.874 pre.The scan completes smoothly and the reports are generated. But there seems to be a problem here for which I have started a new thread.
Title: Re: AVAST hangs during scan.
Post by: comsats on January 10, 2011, 08:35:55 PM
It happened to me only once in 3 years, (avast held)
May be your system makes its slow, or late response from the system etc
Well I have also received some reservations from my costumers regarding this issue (avast held without any reason). & I have forwarded those to avast team.

Regards