Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: acuariano on January 04, 2011, 06:39:33 AM
-
hi guys,
well i tried 3 times already uninstalling using the utiity in safe mode
using "repair from add/remove programs and then reboot.
-from msc.services i try to "start" avast and i get this error message "could not start the avast error 1068 the dependency service or group failed to start"
during installation i alwas untick the google offer.
xp pro-sp3 also using sandboxie and zemana
hope someone can help
-
do you try normal uninstalltion from Control Panel>Add Remove Program?
-
Did you have a previous antivirus (AV) prior to Avast, or any other security software including:
- Firewall (FW)
- Trial versions of AV, FW, security software
- Security software
If yes to any of the above, how did you uninstall them?
I understand that it is frustrating to do these unistalls/installs to trouble-shoot. If you were using Avast prior to this problem starting, what version were you using?
This is the guideline for uninstalling and doing a clean install:
1. Save a copy of newest version of Avast (5.1.864) and save it to your HDD:
Free– http://files.avast.com/iavs5x/setup_av_free.exe (http://files.avast.com/iavs5x/setup_av_free.exe)
2. Download the Avast Uninstall Utility, aswClear5.exe http://www.avast.com/uninstall-utility (http://www.avast.com/uninstall-utility) and save it to your HDD (it has uninstall tools for both 4.0 and 5.0).
3. Disconnect from the Internet at this time.
4. Go to Control Panel and uninstall Avast through Add/Remove Programs if possible and reboot.
5. If Step 4 fails, boot into Safe Mode (http://Safe Mode) (hit F8 repeatedly) and run the Avast Uninstall Tool. Uninstall ALL previous Avast products and versions you had on this machine at this time.
6. Reboot.
7. Install the newest version of Avast and reboot.
8. Get Internet access and register your copy Free:
http://www.avast.com/registration-free-antivirus.php (http://www.avast.com/registration-free-antivirus.php)
9. Update the Avast definitions.
Knowledge based article:
https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=504#idt_0003 (https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=504#idt_0003)
If this fails to work, check in Add/Remove Programs to make sure you have the Microsoft Visual C++ Redistributable Package since you mentioned a dependency issue. You most likely have several versions (by year), since this is provided by MS. If you have none, let me know and I will provide you the link...you need this PRIOR to installing Avast.
The other issue could be a WinsockFix Utility for XP that you need to install to make things work: http://majorgeeks.com/WinSock_XP_Fix_d4372.html (http://majorgeeks.com/WinSock_XP_Fix_d4372.html).
Let us know if any of the above works for you. Thank you.
-
tried all,,nothing works.
also i have visualC++2008 redistributablex86 9.0.30729.4148
maybe this is the reason.,it maybe an outdated version
-
tried all,,nothing works.
also i have visualC++2008 redistributablex86 9.0.30729.4148
maybe this is the reason.,it maybe an outdated version
Your visual c++ is fine, that's the latest version, what were your previous av's and how did you delet them?
-
i always have avast,,it was the previous release of avast
i upgraded to the newest but it seen to have problems...so when uninstalling and reinstalling all problems happened.
-
can't believe this now,i remove avast=all traces..
went back to previous version .677 =same problem 'unsecure.
-
seen this is happening in some dell pc's..like mine.
hope this can be solved soon.