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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: carlos001 on January 06, 2011, 02:49:25 PM

Title: Same Blue Screen!!! Help me!
Post by: carlos001 on January 06, 2011, 02:49:25 PM

Dump is attached change the extension to .rar!!!!!!!

Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7600.2.1.0.256.1
  Locale ID:   1033

Additional information about the problem:
  BCCode:   1000007e
  BCP1:   FFFFFFFFC0000005
  BCP2:   FFFFF80002E9CFB2
  BCP3:   FFFFF880009A8F38
  BCP4:   FFFFF880009A8790
  OS Version:   6_1_7600
  Service Pack:   1_0
  Product:   256_1

Files that help describe the problem:
  C:\Windows\Minidump\010611-17066-01.dmp
  C:\Users\Neowolf\AppData\Local\Temp\WER-30123-0.sysdata.xml

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  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Title: Re: Same Blue Screen!!! Help me!
Post by: DavidR on January 06, 2011, 04:53:47 PM

I would start by reading this topic, http://forum.avast.com/index.php?topic=68927.0 (http://forum.avast.com/index.php?topic=68927.0) and see if any of the issues mentioned reflect your system.

If so it might be worth trying the pre-release version 5.1.874.

Title: Re: Same Blue Screen!!! Help me!
Post by: carlos001 on January 07, 2011, 12:16:31 AM

Same problem in it!

Title: Re: Same Blue Screen!!! Help me!
Post by: YoKenny on January 07, 2011, 12:19:00 AM

What operating system and Service Pack level are you using ???

Title: Re: Same Blue Screen!!! Help me!
Post by: carlos001 on January 07, 2011, 12:20:37 AM

Windows 7 x64 ultimate sp1 RC in raid 0

Title: Re: Same Blue Screen!!! Help me!
Post by: Silk0 on January 07, 2011, 12:22:01 AM

So... question.

Which is the program who's causing all this?

Title: Re: Same Blue Screen!!! Help me!
Post by: carlos001 on January 07, 2011, 12:23:49 AM

if i install new version over avast internet security 5.0.677

Title: Re: Same Blue Screen!!! Help me!
Post by: Silk0 on January 07, 2011, 12:26:42 AM

And what about an installation from scratch? Already had a try?

Delete version 5.0.677 and install the last version 5.1.874.
http://forum.avast.com/index.php?topic=68927.0 (http://forum.avast.com/index.php?topic=68927.0)

I didn't had such problem updating via GUI (5.0.677 => 5.1.864)

Title: Re: Same Blue Screen!!! Help me!
Post by: carlos001 on January 07, 2011, 12:27:46 AM

I try it with the same result

Title: Re: Same Blue Screen!!! Help me!
Post by: Silk0 on January 07, 2011, 12:33:17 AM

Well... I actually don't see what's causing that BSOD.
Only thing i can say is: Wait for a reply from pk or Vlk (or another avast! team member) and follow the instructions.

You seem the only one with such problem..  ???

Title: Re: Same Blue Screen!!! Help me!
Post by: carlos001 on January 07, 2011, 12:39:26 AM

Oka thanks anyway

Title: Re: Same Blue Screen!!! Help me!
Post by: YoKenny on January 07, 2011, 12:43:15 AM

I do not have Windows 7 ultimate sp1 RC in raid 0 so I can't help further.